Cat Nichols Strategic Operations Manager Your Washington State Department of Veterans Affairs Spokane County Regional Veterans Services, Director
What is Emotional Intelligence? Self-awareness Self-regulation Motivation Empathy Social Skills Interpersonal Interaction
De-Bunking the Myths Most people assume that people with high IQ’s are the most successful. The truth is that average IQs outperform those with the highest IQs 70% of the time When EI was introduced in 1995 it explained the “missing link” to these “average Joe” success stories
Emotional Intelligence is Linked to Performance and is the foundation for critical skills.
Emotional Intelligence is a balance between the rational and emotional brain and can be developed.
Knowing one’s strengths, weaknesses, drives, values, and impact on others. Controlling or redirecting disruptive impulses and moods. Understanding other people’s emotional makeup and adjusting accordingly. Building rapport with others to move them in desired directions
EI is made up of 4 Core Skills
What influences your environment? Research shows that a leader’s emotional style drives the behaviors of those in the workplace Observations and Awareness What are some qualities of a good leader/coworker? What are some qualities that are not attractive in a leader/coworker?
What does your Body Language Say? Significant Part of Communication! Eye Contact Voice/Tone/Rate of Speech Facial Expressions Posture Mannerisms Attitude Hand Gestures
Who Would YOU Hire???
To Do YOUR Taxes?
To Teach Your Child to Read?
To Cook In YOUR Restaurant?
https://www.youtube.com/watch?v=9 VhFScF33m4 (9:14)
Positive Language Negative Language Tired Need to Re-Charge Failure Learning Opportunity I hate I prefer Overwhelmed At Capacity Wrong Different Anxious Eager Problem/Issue Challenge/Opportunity OCD Detail Oriented Slow/Cautious Conscientious Criticism Guidance/Shared Perspective * What make it positive VS negative? Denotative VS Connotative Definitions
Habits Leading Habits Limiting Success Success Reading/Learning In Down Time Mindless Diversion in Down Time Talk about Ideas Talk About People Compliment Criticize/Complain Embrace Change Fear/Resist Change Forgive Others Hold Grudges Constant Learner “Know it All” Accept Responsibility Blame Others Sense of Gratitude Sense of Entitlement Set Goals/Make Plans Never think ahead/”Wing it” Honesty/Integrity Deceit/Manipulation Set a Budget/Save Money Never Budget/Spend Rashly
https://www.youtube.com/watch? v=meT-XgQix6w (3:57) Attitude is Altitude by Nick Vujicic
https://www.psychologytoday.com/basics/emotional-intelligence https://www.youtube.com/watch?v=6P2nPI6CTlc http://www.ihhp.com/meaning-of-emotional-intelligence http://www.ihhp.com/free-eq-quiz/ http://talentsmart.com https://www.youtube.com/watch?v=OoLVo3snNA0
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