Who sits in the control tower? Welcome! Ready to lift off? 2 - PDF document

Air Who sits in the control tower?

Welcome! Ready to lift off? 2

Operating a Customer Service is like controlling an airport. The information, direction and service of the passangers is a serious duty, which would be impossible in our days without developed technology and automatized processes. The efficient work of the staff, the fast and accurate service is only possible with these. Without planning, without supervision, control and leading of the processes, the catastrophies would be inevitable. Who leads your company? YOU or the circumstances? Would you like your clients to be satisfied and loyal? Would you like your staff to bring a higher performance in a more calm environment, having greater motivation? Would you like to know exactly your staff ´s performance, what your customers are interested in and what is their opinion? Would you like your Customer Service to be the first line of your sales, bringing in more customers? We invite YOU in the control tower of your company. Take a full control TODAY! Gábor Reiser Owner Ádám Wortmann Owner Tibor Marczali Owner 3

„ „ We work hard to get and keep the trust of our customers. In many cases, the Customer Service is the place where is decided if our efforts will reach their objective or not. ONLINET does a lot to reach them. Ferenc Halász – campaign manager Vodafone Hungary Boarding pass 4

Who we are? ONLINET Group is one of the European leading experts of Customer Service and Front Office systems. The company designs, manufactures, sales and operates its systems since 2001. Our solutions are widely used in the Banking/Finance, Telecommunication, Retail, Healthcare, Public, Hospitality, Government, Education and Transport market sectors. Products Activities Services Design Consulting Queue Management System Manufacturing Installation, implementation Information and Self-service Software development Maintenance kiosk Sales Product support Digital poster Project management Remote supervision Interactive window display Service Spare part and consumables Digital Signage supply Customer Service softwares Operation Custom design/development 5

„ „ The MKB Bank is a stably growing XXI. century financial institutions. Today, our operation and success would be impossible without ONLINET. András Sebõk – IT Deputy Director MKB Bank Passenger information 6

Milestones 2001 – ONLINET incorporated 2003 – Installation of the first queue management systems in nationwide branch networks in the Telecommunication and Energy sectors 2004 – Installation of the first queue management systems in nationwide branch networks in the Banking sector 2005 – Laying the foundations of an international reseller network with primary focus on Europe, North Africa and the Middle East 2006 – Offices in Romania and Russia are opened. Ranked 2nd in the Deloitte Technology Fast 50 CE competition. Hungarian Design Award and ISO 9001 certification. 2007 – Office in the United Kingdom is opened. Ranked 24th in the Deloitte Technology Fast 50 CE competition. 2008 – New technology partners: Cisco, HP, LG. Ranked 6th in the Deloitte Technology Fast 500 EMEA competition. 2009 – First major queue management and digital signage combined solution installations in nationwide branch networks in the Banking sector. 2010 – Onlinet history's largest installation covering 50 countries globally, with location from Washington to Tokyo across the globe. 2011 – Launching of the new Channel Partner Program with expanding presence on 3 continents. 2012 – Launching of the Queue Management System for people living with disability program with co-financed by the European Union 2013 – Launch of the new PC-free, entry level queuing system, the iQ 2014 – Launch of the iBooking smartphone app, the new Dashboard and Onlinet Live software and of a completely re-designed hardware and software portfolio 7

„ „ Onlinet really understands new market needs and also realized that innovation can turn "simple" products into an effective IT solution. László György - Managing Director Cisco Hungary Check-in 8

Facts and figures 1, 6 00 Customer Services Our systems operate in more than worldwide. 5 00,000 customers Approximately interact daily with the solutions provided by the ONLINET Group. Our Queue Management Systems eases the day-to-day work of more than 15,000 members of staff. 40 km Our ticketing terminals each day use approximately of recycled thermal paper. 16,000 counter At the moment we provide fail-safe operations for a lmost and displays 1,700 central displays worldwide. 3 countries ONLINET Group trades through our subsidiaries in and our solutions 4 continents. can be found on 35 members. Our team has “ Every second Queue Management System out of Hungary’s total of around 1,000 units , was installed by ONLINET.” (Source: Avantgarde Group) 9

„ „ Our health is as much important as our finances - I said to myself, looking at the queue management system used in banks. I found ONLINET as the developer of the most reliable system on the market. Levente Harmatha - Managing Director Sipo Pharmacy Network Security check 10

Certificates ISO-9001:2008 CE RoHS Technology partners CISCO SAMSUNG HEWLET-PACKARD ELO CUSTOM MICROSOFT VISUAL PLANET Awards Hungarian Design Award Deloitte Technology Fast 50 CE Deloitte Technology Fast 500 EMEA 11

„ „ T h e O N L I N E T q u e u e management system will increase the efficiency and the quality of service of our hospitals. Daniel Murenzi- Head of ICT Department Ministry of Healthcare, Rwanda Boarding gates 12

Subsidiaries Romania Russia United Kingdom Distribution network Europe Middle East Africa Asia Installed systems Europe Asia Africa North America 13

„ „ That company which does not change with the circumstances and the needs of the customers, cannot stand. Only these companies survived the economic crisis. ONLINET is one of them. Robert Sweo - professor University of Central Florida, United States Regular passengers 14

Some of our clients Hungarian International Raiffeisen Bank Vodafone Allianz Bank & Insurance Societe Generale Group MKB Bank Erste Group Budapest Bank GE Money Group FHB Bank DSK Bank Generali Insurance Jordan Ahli Bank Uniqa Insurance Banca Intesa Group Vodafone Arab Bank Invitel Dubai Development Board T-Kábel Guldborgsund-Denmark Citizen Service ELMÛ-Electricity Works Belarus Bank ÉMÁSZ- Electricity Works Trade Capital Bank Budapest Gas Works CEZ – Electricity Works 15

„ One of the fastest growing Hungarian technology companies is ONLINET … Népszabadság The companies could keep their clients loyal much easier using a system that collects more and more succeses. „ Budapest Business Journal ONLINET get into the spotlight by turning quickly from a garage company into an international corporation. Vállalkozás Online Media 16

Where you could read or hear about us Hungarian Media Foreign Media Budapest Business Journal Digital Signage Today Computerworld Kiosk Marketplace Figyelõ Self Service World Magazine Gazdasági Rádió Retail Customer Experience Haszon Magazin NBJ Hardware OC The New Times Informed All Africa Ipari Hírügynökség Kisalföld Magyar Hírlap Magyar Narancs Népszabadság Prohardver Vállalkozás Online Világgazdaság 17

Get in touch with us: contact@onlinetgroup.com www.onlinetgroup.com WE ARE THE EXPERTS OF CUSTOMER SERVICES