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Welcome Service Desk Software Showcase Event We hope you have a - PowerPoint PPT Presentation

Nov 03, 2023 •275 likes •548 views

Welcome Service Desk Software Showcase Event We hope you have a nice day! SDI Team George Elcombe Sadie Gartell Tom West-Robinson Host: Tom West-Robinson www.servicedeskinstitute.com Agenda 09.00 What To Look For In 12.15 Freshworks An

  1. Welcome Service Desk Software Showcase Event We hope you have a nice day! SDI Team George Elcombe Sadie Gartell Tom West-Robinson Host: Tom West-Robinson www.servicedeskinstitute.com

  2. Agenda 09.00 What To Look For In 12.15 Freshworks An ITSM Tool 12.45 Lunch – Yum - 09.30 Hornbill Yum 10.00 Axios 13.45 Autotask 10.30 Ivanti 14.15 Cherwell 11.00 Tea & Coffee 14.45 8x8 11.15 Zendesk 15.15 Tea & Coffee 11.45 Sunrise Software 15.30 Implementing your tool 16.00 Close www.servicedeskinstitute.com

  3. We’ll be using Twitter throughout the day so if you’d like to connect with us you can with the details below: SDI Twitter Handle: @sdi_institute Event Hashtag: #SDIevent www.servicedeskinstitute.com

  4. A bit about you… www.servicedeskinstitute.com

  5. A bit about you… Considering ITSM software change? www.servicedeskinstitute.com

  6. What to look for in an ITSM Tool www.servicedeskinstitute.com

  7. Don ’ t just understand your requirements, REALLY understand your requirements. www.servicedeskinstitute.com

  8. Get to know the market • Research • Engage with all Vendors • Engage with the community • Demo • SDI Intelligence & Tool Consultancy. • Webinars www.servicedeskinstitute.com

  9. Live demos • Invite the right people • Set boundaries (scope & timings) • Be clear about what you want to see • Prepare questions about the tool and the company Remember: this is the best the tool can be And … they may not tell you what it won’t do www.servicedeskinstitute.com

  10. Product Demonstration www.servicedeskinstitute.com

  11. Product Demonstration www.servicedeskinstitute.com

  12. Product Demonstration www.servicedeskinstitute.com

  13. Tea & Coffee Back at 11.15 www.servicedeskinstitute.com

  14. Product Demonstration www.servicedeskinstitute.com

  15. Product Demonstration www.servicedeskinstitute.com

  16. Product Demonstration www.servicedeskinstitute.com

  17. Lunch! Back at 13.45 www.servicedeskinstitute.com

  18. Product Demonstration www.servicedeskinstitute.com

  19. Product Demonstration www.servicedeskinstitute.com

  20. Product Demonstration www.servicedeskinstitute.com

  21. Tea & Coffee Back at 15.30 www.servicedeskinstitute.com

  22. Maximising the implementation of your new tool www.servicedeskinstitute.com

  23. Recap • Committed to change • Business case and CSFs • Engaged with stakeholders • Requirements capture • Ask the experts • Research • What’s next? www.servicedeskinstitute.com

  24. Procurement • What does it mean for your organisation? • Seek advice and support from colleagues: – Procurement or procuring teams – Frameworks and industry bodies • Create the ‘invitation to tender’: – Timeline – Supplier requirements – Solution requirements – Onboarding and post implementation support www.servicedeskinstitute.com

  25. Help & support www.servicedeskinstitute.com

  26. Thank you www.servicedeskinstitute.com

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