Welcome Brevard Public Schools
Table of Contents Company Overview…............................................ 2 Program Overview….............................................. 6 EAP+Work/Life Assistance..................................... 10 Member Experience…….…................................... 18 Resources for Managers………….……………….. 22 EAP Member Website…….……………………….. 29 How to Reach Us…................................................ 31 1
Company Overview 2 2
Company Overview • Nation’s leader in healthcare advocacy and employee assistance programs • Senior leaders with 90+ years of combined experience • Expert staff of EAP and Work/Life professionals • Powerful and proprietary infrastructure • Strong brand recognized as objective and well-respected • A subsidiary of West Corporation 3
When small problems aren’t so small 4
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Program Overview 6 6
METRICS Welcome to Health Advocate Your Health Advocate EAP+Work/Life benefit provides: • Unlimited telephonic access for all employees and eligible family members at no cost • 1-6 Sessions (face to face) • A single number that connects employees 24/7 • Multi-language capabilities 7
METRICS Private and Confidential • We protect employees’ privacy • All healthcare information is kept strictly confidential • We fully comply with the federal Health Insurance Portability and Accountability Act (HIPAA) 8
Addresses the entire family’s needs • Employee • Spouse/Domestic Partner • Dependent children • Parents and parents-in-law 9
EAP+Work/Life Assistance 10
Program Overview • Available 24 hours a day, 7 days a week • Licensed Professional Counselors available in person, by telephone and secure video (computer and mobile devices) • Access to experienced Work/Life Specialists for help achieving a better work/life balance 11
We Help Address a Wide Range of Issues Emotional Well-Being • • Relationships Substance abuse • • Family/parenting issues Stress management • • Adolescent issues Grief and loss • • Depression Life’s transitions • Anxiety 12
We Help Address a Wide Range of Issues Health and Wellness • • Safety Healthy eating/recipes • • Self-nurturing Men’s, Women’s and Children’s health • • Alternative medicine Cultivating mindfulness 13
We Help Address a Wide Range of Issues Work/Life Support Work/Life Specialists find local services and resources to help with: • • Time management Eldercare and childcare • • Relocation issues Balancing work and family • • Occupational stress Legal and financial concerns • • Working with others Home organization 14
Legal Consultation Services Free consultation with an attorney and 25 percent discount on fees if retained • • Criminal law Real estate • • General/civil law Tax and IRS matters • • Domestic/family law Motor vehicle law • Elder law 15
Financial Wellness and Consultation Free consultation with a financial specialist available online or by telephone • • Credit management Home refinancing • • Debt counseling Student loans • • Budgeting Retirement planning • • Divorce planning Restoring credit • Investments 16
Additional Work/Life Support • Medical Bill Saver™ • Negotiation experts help reduce out-of-pocket costs for medical and dental bills (over $400) that are not covered by insurance 17
Member Experience 18
Problem: Marital problems caused by financial stress Due to the loss of his wife’s income and poor money management skills, Tim’s financial debt was growing quickly… and the strain was affecting his marriage and job performance. Solution: Tim called a Licensed Professional Counselor His Counselor: • Set up couples’ counseling sessions to discuss strategies to help Jim and his wife communicate more effectively about finances • Suggested stress management techniques • Connected Tim with a financial specialist for a free consultation 19
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