Welcome & Introductions Generate Health Team Members Provider - PDF document

6/15/20 Intake & Referral Discussion Group June 3, 2020 1 Welcome & Introductions Generate Health Team Members Provider Collaborative Team Members Consumer Advisory Board Team Members 1

6/15/20 2 Discussion Group Outcomes v Update partners’ data collection, measurement analysis and reporting about the HV Collaborative’s mission, focus and current progress; v Discuss data related findings gained from Promise 1000 Home Visitation trip; v Understand possible organizational and programmatic changes related to COVID-19; v Review data related priorities and outcomes gained at HV Convening #2 v Amend and expand, if necessary data priorities and outcomes based on any COVID-19 impacts; v Begin to discuss critical actions needed to address priorities and achieve outcomes. 3 Home Visitation Collaborative WHY THE COLLABORATIVE WAS STARTED… v Commitment to the FLOURISH North Star Zero racial disparities in infant mortality by 2033 v Home visiting recognized as one of the best investments in improving outcomes for kids v By strengthening home visitation services, we better support families v 2018 Home Visiting Assessment v Funded by Children’s Trust Fund, Missouri Foundation for Health and YouthBridge Community Foundation 2

6/15/20 4 State of Home Visitation in St. Louis Strengths Challenges v Family retention is difficult v Robust network of HV providers using diverse v Consumer distrust limits curricula and approaches ability to develop authentic relationships v Providers can refer to other organizations v Service coordination and referrals can be irregular v Relationship-building and disjointed between consumers and providers is key to v Funders and policymakers, successful engagement not providers or consumers, influence service offerings 5 State of Home Visitation in St. Louis Recommendations from Assessment BUILD TRUST AMONG PROVIDERS & BETWEEN STAKEHOLDERS TO COLLABORATE HV EFFORTS IMPROVE REGIONAL CAPACITY TO USE DATA TO DESIGN, IMPROVE & EVALUATE HV EFFORTS (TODAY’S FOCUS) CREATE A SEAMLESS INTAKE & REFERRAL PROCESSES EDUCATE FUNDERS & POLICYMAKERS ABOUT THE BREADTH OF HV SERVICES ADOPT A REGION-WIDE CLIENT CENTERED AND TRAUMA INFORMED APPROACH TO FAMILY RECRUITMENT AND 5 ENGAGEMENT 3

6/15/20 6 Provider Engagement and Planning Process ENGAGEMENT FOR HV PARTNERS, PROVIDERS, CONSUMERS & TECHNICAL EXPERTS Convening 1 Convening 2 Unique Audience Convening 3 Convening 4 Nov/Dec 2019 Jan 2020 Discussions Mar 2020 Apr/May 2020 Feb/Mar 2020 Collective Kickoff Strategic Priorities Reinforcing Activity Actions and Action Plan Approval Focus Chartering the Way v Understand v Generate strategic Forward v Review and ratify current state of HV priorities for v Share best practice collective’s call to v Establish vision of training, intake, ideas for training, v Prioritize final action and final success data sharing, intake and data actions plan v Generate membership and sharing v Create charter community culture v Understand for moving agreements and v Identify initial operational support forward shared values actions (early requirements v Validate racial v Orientation to wins) v Review initial equity lens in racial equity v Apply racial equity actions and actions lens generate additional actions by area Planning Planning Planning Planning Planning v v v v v Consultants Consultants Consultants Consultants Consultants HV Providers and HV Providers and HV Providers and HV Providers HV Providers and v v v v v Partners Partners Partners and Partners Partners Intake, Training and v Data Experts We are here! INT AKE & REFERRAL INFRASTRUCTURE & NEEDS Sarah Kennedy. Generate Health Note: See separate slide deck 4

6/15/20 COORDINATED INT AKE & REFERRAL Priorities and Outcomes 9 Potential Areas of Focus Maternal Health & Well- Being Health Equity & Infant & Child Elimination of Health & Well- Racial Being Disparities Child Home Safety & Development & Family School Resilience Readiness 5

6/15/20 10 Priorities and Outcomes C OORDINATED I NTAKE & R EFERRAL Principal Goal: Establish a coordinated intake and referral platform that maximizes consumer choice and ensures that families are served by the most appropriate home visiting program to meet their needs. Initial Priorities § Develop and maintain a recruitment § Adopt more empowering intake and system that standardizes intake and referral practices that retain consumer referral processes across participating participation over time HV provider organizations § Prototype the platform through a pilot § Identify eligible families and provide initiative with select HV partners that an equitable distribution of referrals to tests and refines overall system HV partners that centers consumer functionality choice 11 Priorities and Outcomes C OORDINATED I NTAKE & R EFERRAL Principal Goal: Establish a coordinated intake and referral platform that maximizes consumer choice and ensures that families are served by the most appropriate home visiting program to meet their needs. Desired Outcomes Consumer Outcomes Provider Outcomes n Increased utilization of home visitation services n Clarity on the minimal necessary information required n Better alignment between consumers’ needs and n Development of a user-friendly, HV provider platform providers’ services i.e. improved program matching that strengthens data collection, analysis and utilization for providers and the collaborative n Easier consumer experience, including quicker connections to needed services and resources n An intake and referral platform that minimizes agency bias, maintains a “no wrong door” approach; screens n Implementation of a system that tracks consumer for eligibility and is mobile responsive progress from referral through enrollment so that consumers are not lost. This places the locus of n Reduced duplication of services responsibility for follow-up and follow-through on n Increased collaboration across providers to braid and providers, where there are greater resources, customize services for families instead of on consumers n Establishment of shared referral agreements n Launch of a pilot 6

6/15/20 12 Discussion Questions 1. In what ways has COVID-19 impacted your programs and service delivery? How could these changes possibly impact your intake and referral process? 2. Based on today’s discussion about COVID-19 impacts on your organization, what priority changes, if any, are necessary? 3. What critical actions are necessary to advance each priorityand achieve the outcomes? 7