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Welcome elcome Forw orwar ard-Looking Looking Sta Statements tements This presentation contains forward-looking statements, which are subject to risks and uncertainties. Additional discussion of factors that could cause actual results to

  1. Welcome elcome

  2. Forw orwar ard-Looking Looking Sta Statements tements This presentation contains forward-looking statements, which are subject to risks and uncertainties. Additional discussion of factors that could cause actual results to differ materially from management’s projections and estimates is contained in the CarMax, Inc. SEC filings, including its Form 10-K, for the year ended February 28, 2017. The company disclaims any intent or obligation to update its forward-looking statements.

  3. Jim Jim Lyski yski EVP, CMO

  4. CarMax Dif CarMax Differ erentia entiates tes the Cust the Customer omer Experience Experience

  5. Macr Macro T o Trends ends Lead Lead to Inno to Innova vation tion

  6. Macr Macro T o Trends ends Lead Lead to Inno to Innova vation tion Individuality Personalization Self-Service Convenience Always On Seamlessness Mobile First

  7. Inno Innova vation tion Appr pproac oach Product Teams

  8. Inno Innova vation tion Appr pproac oach Product Teams

  9. Inno Innova vation tion Appr pproac oach Dual Track Agile

  10. Inno Innova vation tion Appr pproac oach Dual Track Agile DISCOVERY TRACK DELIVERY TRACK

  11. CarMax CarMax compiles compiles 10,500,000+ 200,000,000+ total vehicles sold digital interactions per a vast amount a vast amount year of da of data ta thr through ough 25,500,000+ 500,000+ vehicles appraised customer surveys per differ dif erent ar ent areas eas year of oper of operation tion 65,000,000+ 750,000+ in-store customer multi-year CAF contacts relationships

  12. CarMax Dif CarMax Differ erentia entiates tes the Cust the Customer omer Experience Experience

  13. Value alue Chain Chain In In-Stor Store e & Online Online Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service

  14. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 100K’s customer visits to stores monthly Online 15M web visits to carmax.com monthly SEO performance has increased >300% YOY in Q3 FY18

  15. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store ~60K vehicles in inventory daily Q3 FY18 Online 15M vehicle pictures posted to 27 photo studios in production by end of FY18 carmax.com in FY17 360 degree photos rolled out by end of Q4 FY18

  16. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 5K sales consultants making recs every day Online 20M machine learning-enabled recs monthly in Q3 FY18 Web is leading the experience

  17. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store >1M in-store finance applications in FY17 Online 100K’s Online pre-quals processed through Q3 FY18

  18. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 2M cars appraised in our stores in FY17 1M cars purchased in FY17 (store & auction) Online Expanded CCA test to Chicago market in FY18

  19. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store ~1.5M transported cars in FY17 Online 100K’s transferred at consumers request in FY18

  20. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 670K cars prepared and delivered in FY17 Online Home Delivery test running in NC

  21. Valu alue e Ch Chain ain St Stor ore e & On & Online line Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service Store 100K’s service events in our stores in FY18 Online RepairPal launched in FY18

  22. Value alue Chain Chain In In-Stor Store e & Online Online Acquire Merchandise Recommend Finance Appraise/Buy Cars Transfer Prepare & Deliver Service DEMO DEMO

  23. Thank Y hank You ou

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