WeClimbUK Passport Presentation & discussion by the Project Board 27 th July 2019
Session objectives 1. Brief you on progress with the Passport – The business case for such a scheme – Our vision for the Passport – Progress to date – Showcase: the technology, proficiency, launch plans 2. Gather your feedback on parts still in development 3. Answer any questions you may have To convince you that we’ve done enough to join the scheme and become one of our pilot centres
What problem are we trying to solve? 2017 2019 Retention Source: Crystal Market research for the ABC - excludes U18s and supervised climbers
One of the causes of drop off is easy access: Summary survey feedback Also validated by Qualitative Market Research for ABC Though 31% wouldn’t be interested if they had to pay for it Demographics: They’re young, keen, standard m/f split, in most parts of the country where the survey was circulated; 62% 18-34yrs, remainder older; 67/32 m/f; 76% climb 1-3 times a week; good geographical spread, save Wales & Yorkshire & Humberside
Our vision for the Passport Swifter entry for competent A national standard of competency, climbers and access to an indoor new customers & increased climbing community investment in indoor climbing • • Faster and easier entry Reduced queues at reception • • Avoid repeated paperwork Less staff time spent on inductions • • Feel engaged in a wider Less paperwork community of climbers • More engaged climbers • Integrated Vertical Life • Strength in numbers - attract new functionality such as session climbers logging and tracking & training • Increased visitors from wall tourism plans • A national standard for competency • Other future benefits may include: • Incentive to improve safety – Find a partner standards in new member centres – Find a wall • Increased investment in indoor – Access to training and events – climbing in the UK Your suggestions welcomed...
Project Board work over the past year 1. Consulted extensively with (i) Scandinavian belay card scheme (ii) Insurers and underwriters (iii) Technical Advisers (iii) Climb Group Partners – BMC/MT/ABCTT (iv) Members (v) Rock Gym Pro as the leading POS provider (vi) Sport England 2. Conducted market research with indoor climbers 3. Built a detailed business case modelling costs & potential income, pricing. Modelled benefits for customers and walls 4. Secured a Sport England grant for £60,000 to support the build 5. Designed branding and idents for the scheme 6. Run a tender process for the technical aspects of the build, won by Vertical Life 7. Appointed a professional IT Project Manager for the past 3 months to drive progress 8. Mapped detailed processes at different walls for registration, entry and re-entry 9. Designed draft proficiency tests 10. Appointed a Senior Barrister (a QC) to bring clarity on the question of liability We think we are 80% of the way there Project Board comprises: Rich Emerson (TCA), Duncan Howard (Castle), Lee Browning (Boardroom), Tom Vaessen (CCG, until April), Scott Haslam, Helen Cassidy, Dave Stanley, Graham Atkins
Check in process - the requirements • Repeatable at any climbing wall • Consistent • Safe • Insured / where possible legally backed • Options:- physical/computer based • Physical test? – how to moderate this to insure all walls and happy all other walls are moderated enough, cost and practicable, number of days to make this happen, new staff etc • Advantage to the wall of computer based - Brings liability of the test onto ABC, this also solves the issue of passing responsibility between walls
Aimed at: • Experienced climbers using multiple walls • This is not to replace your inductions for new climbers • People that fail the tests are directed onto the climbing wall induction/education process, opportunity to increase income/safety • No under 18s yet
Safety • This is an opportunity for the ABC and climbing walls to have a level of consistency and raise the safety level across all walls – Lots of walls are currently different! • A new digital ready registration form • A standardised boulder safety video • Not mandatory across the industry
Due diligence • ABC Board/climbing wall owners/managers • Tech advisors – Nate and Joby have made suggestions • QC Patrick Limb - www.ropewalk.co.uk/barristers/patrick-limb-qc/ • Headrush – product manager • Insurance companies & underwriters • Accident data
Types of competency Type Boulder Educate with key safety points Auto belay Test Roped climbing Test • Boulder video – educate then 2 questions to ensure watched it • Auto belay test • Roped – belay and tying in test – 3 questions around devices, plates, cam, locking – Not lead test
Tests • The questions will change so people cant learn the order • Feedback on questions, please • These will be done in the wall on an ipad, almost no extra time for your staff.
First time check-in Scenario 1 First time check-in on WeClimbUK waiver
First time check-in
First time check-in
First time check-in
First time check-in
First time check-in
Solution – how it will work (1)
Fast check-in Scenario 2 Fast check-in with We Climb Passport
Fast check-in
Fast check-in
Fast check-in
Fast check-in
Launch Plans Launched through a 2 phase pilot followed by full roll out Pilot Phase 1 – Feedback Group A representative group of walls chosen to receive first. Feedback and tips learnt from this group will be given to the following group to speed up their roll out. All functionality available, except for integration to the Vertical Life app. Pilot Phase 2 – Early Adopters The early adopter group will be in the same region to give climbers greatest chance of using their Passport in numerous walls. Integration to the Vertical Life Climbing App will be available from this phase onwards.
Key Dates Event Date Deadline to apply to be on Pilot 12th July 19 Marketing material for Pilot walls 22nd July 19 released Operating instructions released 8th August 19 Proficiency material released 19th August 19 Pilot Phase 1 begins 23rd August 19 Pilot Phase 2 begins 20th September 19 Full roll out 14th October 19 All dates based on current planning, any changes will be notified at least 2 weeks in advance, where possible
Help develop the last 20%... Join one of three groups: 1. The technical solution (Dave & Mathias) 2. Waivers and liability (Lee & Rich) 3. General questions (Graham & Duncan) 5-10 min conversation in facilitated groups Then report out
Summary, enrolment & next steps • To continue the conversation on the national standard of proficiency, join Lee at 1500 today in the ABC room • To become a pilot centre, speak to Scott Haslam. • Get on board!
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