Webinar Housekeeping • Webinar will be recorded • No audio for audience, please ask questions via the Q&A panel • All slides, recordings and documents will be shared post webinar • Attendee view allows you to move and resize the panels you can see • Any unanswered questions will be followed up Dynamics 365
Microsoft Dynamics for Non-Dynamics Partners 22 nd Feb 2017 Microsoft NZ James Dennis Dynamics 365 Partner Development | SMB
Agenda Welcome to the world of CRM & ERP • What is Dynamics 365 • Market Opportunity • Customer Value Add and Proposition • Microsoft’s Connected Cloud • CSP and Cloud Profitability • Become a Dynamics Partner • Partnering with Dynamics Partners • Q&A • Dynamics 365
Overview Speaker: r: James Dennis • Dynamics 365 Partner Development Specialist for SMB • Microsoft NZ • Todays ays Session: ion: A lot of content today - Relatively high level overview • Deep dive sessions can be shared and reviewed afterwards • Highlight the technology, partners and learnings available to you • Call to Actions and Follow ups • Dynamics 365
Welcome to world of CRM & ERP Customer Relationship Management • Enterprise Resource Planning •
Welcome to world of CRM Customer Relationship Management • Centralize customer information • Automate marketing interactions • Provide business intelligence • Facilitate communications • Track sales opportunities • Analyse data & reporting • Enable responsive customer service CRM solutions streamline processes and increase profitability in your sales, marketing, and service divisions. Learn more Dynamics 365
Welcome to world of ERP Enterprise Resource Planning Manufacturing, Retail, Finance and IT. • Process efficiencies, asset management, • financial insight, business transformation. Warehousing, Transportation, Budget • Planning, POS (Point of Sale) System, Demand Forecasting and E-commerce. Ordering, selling, invoicing, and reporting. • ERP systems increase your speed of doing business. Learn more about ERP and Finance Dynamics 365
Digital T ransformation
CRM & ERP for the SMB Client More and more SMB customers seeing the value and need. Educated customers and changing buyer behavior . Data is king. When collected and analysed properly. Dynamics 365
What is Dynamics? With intelligent business applications across CRM and ERP. Dynamics 365 gives you what you need to run your business and delight your customers.
What is Microsoft Dynamics? ‘Dynamics’ is a line of enterprise resource planning (ERP) and customer relat ationship p manage agement (CRM) RM) softwar are appl plicat ation ons from Micros rosoft. oft. Dynamics CRM Dynamics ERP Dynamics 365 for Sales Dynamics 365 for Operations • • (previously Dynamics CRM) (previously Dynamics AX) Dynamics 365 for Customer Service Microsoft Dynamics NAV • • Dynamics 365 for Field Service Microsoft Dynamics GP • • Dynamics 365 for Project Service Automation Dynamics 365 for Financials (coming soon) • • Dynamics 365 for Marketing (coming soon) Microsoft Dynamics SL • • Dynamics 365
Microsoft Dynamics 365 Business applications
Sales Field Service Marketing + Adobe Microsoft Operations Financials Project Service Customer Automation Service
End-to-end intelligent business applications in the cloud Start with what Productivity where Intelligence Ready for you need you need it built-in growth Start with the right fit Empower employees Guide employees to Stay nimble & adapt in for your business & with productivity optimal outcomes with real-time with flexible, grow at your own tools surfaced in intelligence embedded extensible applications pace in the cloud context of processes in processes & platform
Sales Customer Service Project Service Field Service Automation Marketing Operations
Purpose-built business applications Opportunity Content Planning & Sales Social selling Mobile sales Intelligence management collaboration management Customer Agent Onsite Omni-channel Portal Knowledge Intelligence enablement service Service Marketing * Asset and Field Scheduling Service Inventory warranty Mobile Intelligence and dispatch agreements management Service management Project Opportunity Resource Time and Project Team Customer Service Intelligence management management expenses planning collaboration billing Automation Procurement Supply chain Project Human capital Financial Operations Retail Manufacturing Intelligence and sourcing management accounting management management Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.
• Optimized for 10-250 • Optimized for 250+ Employees Employees • Comprises Financials (aka • Comprises of AX & CRM Project ‘Madeira’) & Future • Dual Use Rights Sales & Marketing Solutions • Min 20 seats on Plan 2 and • Cloud Only Operations App • Max 300 seats Available June 2017 (est.) Available Now
$ CURRENT CRM COMPONENTS/PLAN 1 BIZ APPS NEW APPS $ CURRENT ‘AX7’
DYNAMICS 365, BUSINESS EDITION (FUTURE PLAN) SALES MARKETING
“light u sers ” “full u sers ” Apps Plans Team Members rs Operations Sales Operations Sales Field Customer Field Customer Service Service Service Service Light use, knowledge sharing & embedded business intelligence
Dynamics 365 Features CRM, Marketing, Financials and ERP seamlessly integrated • Power Flow & Power Apps • New licensing for a more accurate and cost effective licensing • Single user interface and experience across all services • Solution restructure, new apps and services deliver more value • Tight integration with Office 365 and 3 rd party software • Grow services and licenses as needed • Dynamics 365
Dynamics 365 Features App Source: Marketplace for 3 rd party apps and extensions • Powered by Azure (more storage, analytics and security) • Power BI embedded across Dynamics for data insights • Advanced Analytics, Cortana Intelligence and Azure IoT included • Available on IOS, Android, Windows and Web • Common Data Model – Syncronise contacts, information and • data across your business Build apps and work flows in minutes without a line of code • Dynamics 365
Dynamics 365 Common Data Model: Dynamics 365
Lead Knowledge- Cash-Flow Intent scoring Based Insights Forecasting Analysis (2014) (2015) (2016) (2016) Cross-Sell/ Demand Preemptive up-sell Forecasting Service (2016) (2014) (2016) SALES CUSTOMER OPERATIONS FIELD PROJECT SERVICE MARKETING SERVICE SERVICE AUTOMATION Relationship Product Resource Insights Recommendations Optimization (2016) (2015) (2016) Customer Predictive Sales & Sentiment Insights Inventory Forecast Analysis (2016) (2016) (2016)
Market Opportunity KEY GRO ROWTH TH DRIVE VERS RS: 15%+ Improved business agility • Speed of implementation • Focus on what matters • Lower overall cost • Annual growth between 2014 - 2019 Source: IDC, Worldwide Enterprise Application Forecast, 2014-2019, IDC #258710, Sept 2015
Tipping point around 52 percent of organizations are confident that cloud apps are as cloud adoption secure as premises-based apps, up from 40 percent a year ago. By 2017, 50% of all IT spending will Budget decision- be outside of IT and the CIO’s making is shifting from control. (Gartner) IT to LoB With finite resources, 40% of a worker’s productive time is lost when switching tasks. This productivity is critical costs the global economy $450B for businesses to scale per year. Technology innovation 4 0 percent of today's F500 companies on the S&P 500 will no is increasing the speed longer exist in 10 years. of business
Market Opportunity: NZ Dollars Workloads FY16 FY17 SaaS CRM $20m+ $26m+ SaaS ERP $78m+ $112m+ CRM (on-prem) $17m+ $16m+ ERP (on-prem) $118m+ $120m+ Total $233m+ $274m+ *Please Note: estimated figures in NZD for New Zealand market. Dynamics 365
Market Opportunity: NZ Employees Employee count size group 0 1 – 5 6 – 9 10 – 19 20 – 49 50 – 99 100+ Total Total SMB 1 - 99 Companies 322,887 97,320 19,713 15,987 8,519 2,547 2,145 469,118 144,086 Employee count 0 225,570 142,480 213,490 252,170 173,880 918,990 1,926,580 1,007,590 *NZ Statistics 2013 Dynamics 365
Customer Value Add And Value Proposition Differentiate, Modernise, Optimise and Deliver
Microsoft’s Connected Cloud Going forward, our strategy will focus on creating a family of devices and services for individuals and businesses that empower people around the globe at home, at work and on the go, for the activities they value most.
Microsoft AppSource Partner Apps Microso osoft ft Dynam namics ics 365 Common application platform: PowerApps, Microsoft Flow, Common Data Model
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