We offer best-in-class agents for inbound & outbound solutions, who are friendly, helpful, within the best price-quality proposal, > 50% savings We are a Call Center based in the United States providing fluently bilingual and bicultural agents and cutting-edge technologies (located in a Mexican region noted for its affinity to the American culture)
The Mexican economy offers unique advantages over other nearshore locations thanks to its closeness and long-standing relationship with North America Social Responsibility at heart: we donate a substantial portion of our earnings to enhance living conditions of the Mayan Zone in Quintana Roo, Mexico We enhanced our comprehensive recruiting standards with: • A solid training • Deployment of integrated IT solutions • Optimal system of incentives
A VIBRANT COMPANY MTC leads the way in the fast- growing niche of call centers, with the deployment of the best technologies, a comprehensive and thorough recruitment, and a results driven operation Our depth in the Mexican business culture becomes paramount in our endeavors; and, we currently seek for clients in the United States towards the best price-quality proposal
COMPREHENSIVE SOLUTIONS In addition to capable agents, we offer services in IT, quality monitoring, and digital marketing
HOW WE GET STARTED We help you in the transition to our call centers in an easy and seamless way Acquisition Planning Training Go live of process process phase information First meetings to All the learning Assembling of all determine exact activities to data and needs and understand your intelligence stablish products, services, required to perform roadmap clients, expectations, the necessary and goals services
TEAM CUSTOMER SERVICE We count on a highly productive and professional work force, as we constantly coach and train our team, under a problem-solving approach
OUR SCOPE Serve North American markets WE SOLVE YOUR NEEDS, EVERY DAY! Cater our clients with top-notch solutions Given our technology edge, provide high added value solutions Guaranteed availability and closeness to perform tasks quickly and effectively
We are committed to provide a Our agents are efficiently and productively trained quality service that matches the in the most used call center software such as: needs and goals of our clients INFINITY GENESIS STARTEL PINNACLE TELESCAN • HVAC • Government • Limousine • Law Firms • Tech Support • Small Business Our agents are • Property Management • Appliances • Healthcare prepared to perform • Medical Accounts • Contractors • Doctors in a wide variety • Hospitals • Dentists • Physicians of industries: • Towing Services • Funeral Homes • Real Estate • Home Services • Landscapers • Insurance
QUALITY WE WORK UNDER A ROCK-SOLID FRAMEWORK OF SERVICE We monitor calls in real-time to ensure quality is always kept at the highest levels OUR GOAL: score over 95%of customer satisfaction during agents’ monitoring
GO BILINGUAL WHY MEXICO &THE HISPANIC MARKET? The United States is now the second-largest Spanish speaking country Since 2015, there are over 55 million Spanish speaking individuals in the United States For 2050, over 125 million Spanish speaking people are expected to live in the US, with only 20% of those being bilingual So, the question is “How can my business be ready if I can´t service Spanish speaking callers now?” MTCC The solution is
APPENDIX Call Center Agent Salaries in the United States and Mexico United States Mexico Average monthly salary Average monthly salary 2,990 USD 550 USD* (17 USD per hour) (3 USD per hour) LOW AVERAGE HIGH LOW AVERAGE HIGH 1,590 USD 2,990 USD 4,550 USD 300 USD 550 USD 850 USD Salary Distribution - USD Salary Distribution - USD 100% 100% <4,550 <850 75% 75% <3,460 <650 50% <2,810 50% <520 25% <1,980 25% <370 Source: Salary Explorer. Exchange Rate USD/MXP: 23.00.
APPENDIX Call Center Agent Salaries in the United States and Mexico United States Mexico Average salary raise Average salary raise 18 9% 16 9% every every Months Increment Months Increment Source: Salary Explorer.
APPENDIX Call Center Agent Salaries in the US and Mexico USD/MXN Exchange Rate 30 25 20 15 10 5 0 Exchange rate Lineal (Exchange rate)
BE REPRESENTED BY THE BEST! contact@mastertelephony.com www.mastertelephony.com mastertelephony +52 (55) 6553 8846
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