Resilient Resilient communities communities { { We need to get ready! We need to get ready!
� Philosophy of management and Philosophy of management and � organization organization What is the meaning of philosophy What is the meaning of philosophy � � for the practice of management? for the practice of management? � Fire brigade Amsterdam Fire brigade Amsterdam � Program manager utilizing self- Program manager utilizing self - � � reliance during crises and disasters reliance during crises and disasters Program manager fire safety Program manager fire safety � � intelligence intelligence � City philosopher of the new town City philosopher of the new town � Almere Almere � Crisislab Crisislab – – Researcher | Advisor Researcher | Advisor � Barry van ‘ ‘t Padje t Padje Barry van Risk communication, self- Risk communication, self -reliance reliance during crises and disasters during crises and disasters � Independent consultant Smart Independent consultant Smart � Governance Governance
� A Transition A Transition � � How do we do it? How do we do it? � � Risk & Crisis Communication Risk & Crisis Communication � � Emergent Crisis Management Emergent Crisis Management � Program Program
A transition A transition { Do we believe in it? { Do we believe in it?
� State of war of all State of war of all � against all. against all. � Man is wolf to man. Man is wolf to man. � � We need a third party We need a third party � with the monopoly of with the monopoly o f the legitimate use of the legitimate use of physical force physical force Leviathan Leviathan
� People need help (social People need help (social � rights) rights) � Ambitious, policy driven Ambitious, policy driven � government government � Government creates social Government creates social � justice justice Social welfare state Social welfare state
New, more complex risks New, more complex risks can not be managed by can not be managed by Leviathan and the welfare Leviathan and the welfare state alone! state alone! W’ ’re not re not W ready! ready!
� People and organizations are People and organizations are � responsible responsible � Public goals are co Public goals are co- -created within policy created within policy � networks networks � Pragmatic & serving government Pragmatic & serving government � Participation society society Participation
How do we do it? How do we do it? { Built on our strenghts { Built on our strenghts
Old focus New focus Top-down order Bottom up and horizontal order Pro-action and planning Reactive and improvised action Explicit knowledge & Tacit knowledge & stories documents Formal decisions within Informal interaction within networks government agencies and media Unlock and strengthen resilience Unlock and strengthen resilience
Risk & Crisis Risk & Crisis Communication Communication { Transparent open government { Transparent open government
Information about: Information about: � risks and why they are produced and how they are managed risks and why they are produced and how they are managed � � when citizen interests are at stake and how citizens can use the when citizen interests are at stake and how citizens can use their voice ir voice � � how people and organizations can prepare for crises how people and organizations can prepare for crises � Resilience through risk communication Resilience through risk communication
� Hardly any budgets for risk communication. Hardly any budgets for risk communication. � � So we need to be efficient. So we need to be efficient. � � Risk communication is too government centric. Risk communication is too government centric. � � So we need to cooperate. So we need to cooperate. � � Government is too reluctant to tell about Government is too reluctant to tell about � dangers. dangers. � So we need to be brave. So we need to be brave. � Problems Problems
Fear to tell Fear to tell about about danger! danger!
In 2007there was a significant In 2007there was a significant increase in Q- -fever fever increase in Q infections. infections. The government decided not The government decided not to communicate this because to communicate this because they expected it would lead they expected it would lead to unrest. to unrest. < 2007: 15 a year < 2007: 15 a year 2007: 59 2007: 59 2008: 1.000 2008: 1.000 2009: 2009: 2.300 2.300
At 14.26 hour the fire department was alarmed. At 19.00 hour the mayor gave the first formal statement: ‘no danger to public health’.
� In both cases the safety professionals did In both cases the safety professionals did � communicate. communicate. � The communication professionals and political The communication professionals and political � advisors closed communication. advisors closed communication. � Conclusion: mandate the crisis professionals to Conclusion: mandate the crisis professionals to � use the communication instruments! use the communication instruments! Government communication is not PR Government communication is not PR
Emergent crisis Emergent crisis management management { { Self- -reliant citizen meets flexible reliant citizen meets flexible Self relief worker relief worker
An unusual, temporal, instable An unusual, temporal, instable and out of necessity started and out of necessity started interconnection between people interconnection between people who want to do a job. who want to do a job. Law of requisite variety: Law of requisite variety: If the effects are varied and dynamic, If the effects are varied and dynamic, than the relief and recovery work are than the relief and recovery work are so too. so too. Resilient communities create Resilient communities create emergent crisis organizations emergent crisis organizations
Do professional emergency services see themselves as a part of this his Do professional emergency services see themselves as a part of t emergent crisis organization or as the manager of it? emergent crisis organization or as the manager of it?
Encourage front line professionals Encourage front line professionals to collaborate with ‘ ‘outsiders outsiders’ ’. . to collaborate with Reward teams for the desired Reward teams for the desired behaviour. behaviour. Tell the successful stories. Tell the successful stories. Empower emergency personnel Empower emergency personnel
3 minutes : 50 people left the plain. : 50 people left the plain. 3 minutes 8 minutes : the first helpful bystanders arrive at the plain. : the first helpful bystanders arrive at the plain. 8 minutes 11 minutes : about 15 people are helping. : about 15 people are helping. 11 minutes 15 minutes : everybody is out of the plain, accept the : everybody is out of the plain, accept the 15 minutes entrapped passengers and fatalities. entrapped passengers and fatalities. 20 minutes : the first professional relief workers go into the : the first professional relief workers go into the 20 minutes field. At that time almost no passengers who can walk are field. At that time almost no passengers who can walk are around the airplane. around the airplane.
14 minutes : the owner sees the passengers walking towards : the owner sees the passengers walking towards 14 minutes her farm. her farm. She separates the heavy wounded (house) from the lightly She separates the heavy wounded (house) from the lightly wounded (barn). The whole day she takes care of (mainly) wounded (barn). The whole day she takes care of (mainly) the (lightly wounded) passengers. the (lightly wounded) passengers. 34 minutes : the first ambulance personnel arrives. : the first ambulance personnel arrives. 34 minutes The whole day, none of the emergency officers spoke with The whole day, none of the emergency officers spoke with the owner. Only a few emergency professionals helped her. the owner. Only a few emergency professionals helped her. At the end of the day they just walked out. Why is this? At the end of the day they just walked out. Why is this?
Evacuation, shelter & care Evacuation, shelter & care Highest qualified people in the � Highest qualified people in the � field and not in the head office field and not in the head office Broad mandate � Broad mandate � Principles: Principles: More improvisation less planning � More improvisation less planning � Citizen is focal point � Citizen is focal point � Demand and not supply oriented � Demand and not supply oriented � Do what your good at � Do what your good at � Connected care Connected care
Questions & Discussion Questions & Discussion
� What is your biggest challenge? What is your biggest challenge? � � What do you need to change? What do you need to change? � (This is probably not your biggest challenge?) (This is probably not your biggest challenge?) � What do need to do first? What do need to do first? � Round table discussions Round table discussions
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