We are guided by our Mission, Vision & Values OUR MISSION The - PowerPoint PPT Presentation

We are guided by our Mission, Vision & Values OUR MISSION The department will provide a safe transportation system that ensures the mobility of people and goods, enhances economic prosperity and preserves the equality of our environment and communities. OUR VISION Serving the people of Florida by delivering a transportation system that is fatality and congestion free. OUR VALUES The fundamental principles which guide the behavior and actions of our employees and our organization. Integrity One FDOT “We always do what is right” “We are one agency, one team” Respect Trust “We value diversity, talent and ideas” “We are open and fair” Commitment Customer Driven “We do what we say we are going to do” “We listen to our customers” 2

FDOT External Customers Residential Travelers Permanent residents who make multi-purpose trips – Visitor Travelers Tourists, business visitors, short-term non-permanent residents – Special Needs Travelers Transportation disadvantaged, elderly, welfare to work, underserved – Commercial Travelers Trucking companies, taxis, city buses, airports, seaports, any – commercial operator Property Owners Property owners impacted and regulated by FDOT (road widening – projects, business owners, driveway permits, outdoor advertisement) Elected/Governmental Officials Mayor’s office, City Council, County officials, school buses, fire – rescue, police, Emergency Medical Services (EMS), military 3

FDOT Leadership SECRETARY GOVERNOR Jim Boxold Rick Scott 45th Governor of Florida • 16th Secretary of FDOT • Re-elected November 2014 • Appointed January 3, 2015 • Entrepreneur & Health Care • More than 20 years of government • Executive policy and management experience Degrees in Business Administration • B.A. in Political Science • and Law 4

FDOT Statewide District Map District Six has: Centerline miles – 700 • • Lane miles – 2,967 Fixed bridges – 454 • • Major transit authorities – 2 • Private / Public airports – 85 Major rail lines – 2 • • Deep-water port – 2 2 counties in South Florida • • Residents – 2.6 million+ 5

FDOT District Six Staffing Chart District Secretary *position is under Central Office District Director of District Director of District District Public *Attorney Transportation Transportation Transportation Government Affairs Information Officer Operations Development Support Manager Program Traffic Operations Financial Services Management Facility Services Intermodal Systems Construction Development Procurement Services Maintenance Design Performance Management *Personnel Resource Safety and Health Right of Way *Data Processing 6

FDOT District Six – Transportation Operations Gus Pego, P.E. District Secretary Debora M. Rivera, P.E. District Director of Transportation Operations Theo Buford Omar Meitin, P.E. Mario Cabrera, P.E. Rudy Garcia, P.E. Keith Jimmerson, P.E. Safety and District Traffic District Construction District Maintenance South Miami ‐ Dade Health Manager Operations Engineer Engineer Engineer Maintenance Engineer Renato Marrero, P.E. Heidi Solaun ‐ Ramon Sierra, P.E. Assistant District Dominguez, P.E Alex S. Perez, P.E. Assistant Traffic Assistant Construction Maintenance North Miami ‐ Dade Operations Engineer Engineer Engineer Maintenance Engineer Javier Rodriguez Dennis Fernandez ITS Manager Structures Maintenance Administrator Guy Gladson, P.E. Assistant District Maintenance Administrator 7

FDOT District Six – Transportation Development Gus Pego, P.E. District Secretary Harold Desdunes, P.E. District Director of Transportation Development Aileen Boucle, AICP Carl Filer, P.E. Alejandro G. Casals Intermodal Systems Christopher Tavella, P.E. District Program District Right ‐ of ‐ Way Planning District Design Engineer Management Engineer Manager Administrator 8

FDOT District Six – Transportation Support Gus Pego, P.E. District Secretary *position is under Central Office Brian Arena District Transportation Support Manager Anamari Martinez, Margaret Callahan *Deborah C. Ruel Umbay Michelle L. Rapaport *Ron Brown CPA Performance Fenstermaker Facilities Service District Procurement Data Processing Financial Services Management Regional Human Manager Administrator Manager Manager Programs Manager Resources Manager 9

Customer Satisfaction Aileen Boucle, AICP Intermodal Systems Development Administrator Intermodal Systems Development Office

Customer Satisfaction Statewide Champions • Jim Wood, Statewide • Aileen Boucle, D6 Champion • Leo Folsom, D7 • Brian Blair, D1 • Mark Beall, Turnpike • Carrie Stanbridge, D2 • Andrew Gormley, CO • Jason Peters, D3 • Ben Lewis, CO • Benjamin Burton, D4 • Martin Markovich, CO • Heather Garcia, D5 • Monica Zhong, CO 11

Background • Sterling Criteria – Customer and Market Focus • Identifying customers • Determining customer requirements • Measuring customer satisfaction – Process Management – Customer Focused Results 12

Who are our Customers? • Customer groups/segments identified by Executive Board: – Residential Travelers – Elected/Government Officials – Commercial – Visitors – Special Needs – Property Owners 13

Determining customer requirements • Common issues appearing on most surveys: – Roadway signs and markings – Construction projects – Travel times/congestion – Other roadway issues (e.g., safety, roadway condition) • Other questions reflected requirements unique to customer groups 14

Measuring Customer Satisfaction Surveys administered: • – 2000 – First survey administered – 2002 – Improvement areas identified and targets established – 2004 – Revised targets and new areas identified for improvement – 2005-06 – Focus group study to reevaluate customer expectations – 2007-2012 – Three full blown surveys and performance targets increased – 2014 New Customer Satisfaction Survey Results 15

Survey Methods and Sampling • Telephone surveys with mail follow-up: – Florida Residents (statewide, district) – Commercial (statewide, district) • Internet surveys – US Visitors to Florida (statewide only) • Mailed surveys: – Government Officials (statewide, district) 16

D6 2014 Survey Results: • Input on statewide plans • Local input on roadway design • Input on roadway priorities • Overall Safety on State roads • Agencies Informed How Priorities Considered • Access to business during construction 17

Local Input on Statewide Plans Percent Satisfied 1 0 0 9 0 9 0 8 0 7 0 7 4 7 1 7 1 6 0 5 0 5 4 4 0 3 0 2 0 1 0 0 2 0 0 4 2 0 0 7 2 0 1 0 2 0 1 2 2 0 1 4 18

How to Reach out to our Customers 19

Planning Listening Session - Objectives • Outreach to Agency Planners & Engineers • Identify Concerns: Needs / Deficiencies • Develop Studies Locations & Scopes • Develop Potential Solutions • Consistent with MPO Process 20

Planning Listening Session-Projects • Nine planning studies for the 2013 and 2014 session • Several issues resolved through push- button and/or interim projects 21

Local Input on Roadway Designs Percent Satisfied 1 0 0 9 0 8 0 8 2 8 2 7 6 7 0 7 1 7 1 6 8 6 0 5 0 5 0 4 0 3 0 2 0 1 0 0 2 0 0 0 2 0 0 2 2 0 0 4 2 0 0 7 2 0 1 0 2 0 1 2 2 0 1 4 “District FDOT officials seek our government unit’ s input during design of roadway construction projects.” 22

Overall Safety on State Roads Percent Satisfied 1 0 0 9 0 8 0 8 1 7 9 7 9 7 8 7 7 7 5 7 0 7 2 6 0 5 0 4 0 3 0 2 0 1 0 0 2 0 0 0 2 0 0 2 2 0 0 4 2 0 0 7 2 0 0 9 / 1 0 2 0 1 1 / 1 2 2 0 1 4 23

Partner Agencies Informed How Priorities Considered Percent Agree/Strongly Agree 1 0 0 9 0 8 0 7 9 7 6 7 0 6 7 6 7 6 0 6 2 5 0 4 0 3 0 2 0 1 0 0 2 0 0 4 2 0 0 7 2 0 1 0 2 0 1 2 2 0 1 4 “District FDOT officials seek our government unit’ s input when establishing priorities for roadway construction projects.” 24

Access to Business during Construction Percent Satisfied 1 0 0 9 0 8 0 7 0 6 0 6 4 5 8 5 6 5 0 5 1 4 7 4 0 4 6 3 8 3 0 2 0 1 0 0 2 0 0 0 2 0 0 2 2 0 0 4 2 0 0 7 2 0 0 9 / 1 0 2 0 1 1 / 1 2 2 0 1 4 “When road construction was in progress, I was easily able to access local businesses.” 25

Plans Review and Distribution Chris Tavella, P.E. District Design Engineer Design and Consultant Management Office

Plans Review and Distribution Roadway Projects Produced by District Six 1. Solicitation of feedback from Local 2. Municipalities Public Officials Project Notification Letter 3. Electronic Review Comments (ERC) of 4. District Roadway Plans 27

Roadway Projects Produced by District Six District Six has more than 200 projects being actively • designed Each year the District completes the design plans for • about 50 – 75 roadway projects 90% of the projects are Pavement Resurfacing • Remaining 10% of the projects are: • Roadway reconstruction/capacity widening – Roadway safety improvements – Landscaping – 28

Roadway Projects Produced by District Six Project Managers’ goals are to prepare a set of plans that: • Meet the scope and purpose of the project – Meet schedule and construction budget – Constructible – 29