Mehul Shah (CEO) Mission & Vision Mission Vision Our vision - PowerPoint PPT Presentation

Presentation by: Mehul Shah (CEO)

Mission & Vision Mission Vision Our vision is to be earth's Effective Communication most customer-centric company through Elision Technolabs VoIP Solutions is our mission so as to where customers or Individuals can find and power today’s, tomorrow & discover anything they might want to forever civilization – The world is communicate which adds tremendous values ever changing. in Business & Personal life… at the most economical possible rates along with hoards of benefits.” 2

Who we are?  Founded in 2007 by a Pioneer team of VoIP Experts, the company has created its patent on QoS of Video Telephony.  We were the first to introduce a comprehensive VoIP solution to the Call centre market and have successfully got the concept acceptable in the market place.  Systems ranging from 5 up to hundred’s extensions . 3

What we do?  Working with many of the leading and innovative service providers in its core domain VoIP, Elision caters to the telecommunication industry, ranging from start- ups to established industry leaders.  We have experience with in depth knowledge of VoIP technologies which includes IPLC/VoIP/ TDM/ VoIP and host of ACD/IVR/PD/Loggers for the consolidation project including implementation, customization, optimization for call recording and IVR, PBX integration.  We are pioneer and leading supplier of VoIP solutions, integration, interface with VoIP, software engineering, operational gap analysis and solution architecture. 4

Key Strength  Strong Management Team  Qualified & trained professionals to market, install , integrate, & support the target segment.  24*7 NOC to provide Remote maintenance, with complete infrastructure at the facility .  Voice / Video, Chat , E-mail support available 24*7. 5

Vendor Interoperability PRI Card • Sangoma, Digium, Allo, Caudalfin, OpenVOX PRI Gateway • Sangoma, Synway, Matrix GSM Gateway • GoIP, Dinstar, Yeaster, Matrix, Allo ePBX Integration • NEC, Matrix, Coral, Cisco, Avaya, Panasonic Analog (FXO/FXS) Gateway • Synway, Matrix, Sangoma, Grandstream IP-Phone • Grandstream, Cisco, Avaya, Yeaster CRM Integration • Vtiger, SugarCRM, any inhouse CRM

Product Portfolio Call Center Dialer IP / PBX Voice IVR System Click2Call ( DialShree ) Broadcasting Live Chat SoftSwitch Voice logger Video on Demand (Class4/Class5) 7

Call Center Dialer Call centre Software, We provide Call centre services including outbound telemarketing, inbound customer care to software Predictive Dialers, and networking technical support. We also give email Auto Dialer, VOIP, IVR based customer support and also online training solutions. We also delivered customized solutions for our clients. Following are the different services and features which enhanced the growth of our service. 8

Key Offerings of DialShree Dialer Automated outbound CTI (Computer Telephony Integration) call handline Mode with Auto / Predictive / Manual Ability to use Telco PSTN / PRI lines, GSM Gateway / Preview Dialing and VOIP trunks DNC Live “Real - time” Scribing Management agent statistics and performance metrics for Quality Analysis. Robust Digital Recording & Logging in the .wav, .gsm & .mp3 format along with Multiple Scheduled Callbacks Search options for Agent-Only and Anyone IVR (Interactive Voice Response) & Automatic Call SMS Management Distribution - for sending SMS to customer once call is completed automate interaction with client and distribution of calls EMAIL Management is for sending Emails to customer with all required Time Zone Dialing details of company. as per each country criteria CRM Integration - Multi-purpose Report Capable to integrate with 3rd Party CRM. for measuring Agent Performance & Call center metrics at your fingertips and wallboards with real Answering Machine Detection(AMD) time metrics in a visual format detection around 80-85% Scalable to N no. of Agents seats 9

IP / PBX  IP PBX Solution to Corporate Houses from across the world, which helps to minimize their monthly Telephony expenditure while providing a more efficient channel of communication.  IP PBX Management System that delivers a full portfolio of business communications functions over a single, “converged” network connection. 10

Take A Look At Functionalities of VoIP PBX System :  Customizable IVR System  Call Waiting  Personalized Voice Mail  Caller ID  Call Forwarding  Dial by Name  Call Transferring  Dial by Extension  Multi Party Conference  Music on Hold  DID Management  Three-way Calling  Customized Reporting  Call Park 11

Voice broadcasting  If you are doing a customer reminder/notification campaign or a political/non-profit broadcast campaign you may want to be able to dial a list of numbers and play a message for them when the customer side of the phone line picks up the phone. These kinds of campaigns can be set up a few different ways depending upon how you want the message to be played on the other end.  We use a patented custom software that makes it easy to do scientific testing of the effectiveness of variations of your messages. 12

Features Detailed Broadcast Reports : Survey & Polling System : As soon as you send out a voice broadcasting you’ll Want to send out a phone poll or acquire responses get a detailed report of what happened on every call. from your recipients? With our survey system you Call reports are also available to download to your can ask a question in your recorded message, let computer. people respond back, and view their responses in your call reports. Customize Caller-ID : Push To Connect : With Elision Broadcasting system you can control the phone number that appears on the caller ID – this way Send out a call and give people the option of all calls look like they are coming directly from you or pressing a key to connect directly to you! We’ll your organization. connect the person with any phone number you wish. Manage System Remotely : Play Message on Call Back : If you need to voice broadcast while away from your computer, you can easily access your account from Don’t want to use your number? We can provide anywhere. you with a unique local number to use as the caller ID or as a number that your contacts can call to receive a customized message. 13

Voice broadcasting in with Navkar CRM

IVR System  Elision IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.  Elision IVR systems have the advantage of making callers and customers feel like they’re being attended to, even if it’s just by a machine.  Elision IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.) 15

IVR Benefits & Features Benefits Features  Print and provide only one number for all the  Sound : Play a sound during call departments in your advertisements and  Record : To record user voice during the call brochures.  DTMF : To take input from phone keypad  Will impress your callers and increases the reputation of your brand name.  Call Transfer : To transfer the call to another number  Excellent customer satisfaction.  Web : To do a web api call. Used for web  Attending the call at the first ring. lookup or posting data on a remote server  Multilingual greetings to the caller.  It is very useful when you have to distribute same type of information to every caller.  IVR works 24 hours a day and it never greets a caller with tired voice. 16

Click2Call  Today’s customers call the shots, deciding how, when and why they’ll contact you. They may be happy to deal with you online but, when they want to talk, they expect you to be there.  ClicktoCall makes sure you are, providing click-through connectivity from your web site direct to your contact centre. 17

Features Below are the mention feature of this service:  Choose Your Click-to-Call Interface  Use Your Own Phone Numbers  Its a Hosted as a Software as a Service ( SAAS). So you just need to integrate the API Link.  Easy integration with any existing website in simple HTML code.  Pay for number of used minutes  Ability to Route Calls to Different Phone Numbers  History and Statistics of all calls  No investment on any hardware or software 18

Click2Call with Navkar CRM

Live Chat  LiveIM is a robust live chat solution available at an unparalleled price, it includes critical functionality for both support and sales focused deployments.  The most complete live chat solution available and priced to deliver immediate ROI. It includes functionality required by businesses that are serious about a world-class live chat operation. 20