BIO PRESENTATION W10 May 14, 2003 2:15 PM R E -E NGINEERING THE T ESTING O RGANIZATION : G ET I NTO THE F UTURE Clyneice Chaney Spherion Technology International Conference On Software Testing Analysis & Review May 12-16, 2003 Orlando, FL USA
Clyneice Chaney Clyneice Chaney, a Practice Director for Software Quality Management with Spherion Technology Services brings over 15 years of testing, quality assurance and process improvement experience. Clyneice holds certifications from American Society for Quality as a Certified Quality Manager, Quality Assurance Institute’s Certified Quality Analyst, and Project Management Institute’s Professional Project Manager. She is a 2003 Georgia Oglethorpe State Quality Award Examiner Focusing on process improvement and procedure development in the software testing and quality assurance areas, Clyneice has successfully lead process improvement, methodology development, and reengineering projects for organizations wishing to improve their software development, testing processes, and tool implementation. Clyneice has presented technical papers at the Software Engineering Institute: SEPG Conference, American Society for Quality: Quality Manager’s conference, and Quality Assurance Institute: International Software Testing Conferences.
Reengineering The Testing Organization Get into the Future ! STAR EAST May 03
Spherion Technology Project Governance Help Desk Operations Vendor Management •PMO, QA & Testing, Information Asset Management Contract Placements Design Application Maintenance Application Development Contract-to-Perm & Integration Placements QA & Testing •Portal Development, Custom Network & Internet Data Development, Systems Integration Center Management Infrastructure Operations & Maintenance •Networking, Help Desk, Data Center Not to be duplicated without permission. Slide 2 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Teaching the Caterpillar to Fly Not to be duplicated without permission. Slide 3 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Agenda � Caterpillar Organization � Realities of Change � Effecting Change � Future � Present � Delta � Tool and techniques � Becoming a Butterfly Not to be duplicated without permission. Slide 4 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Caterpillar Vs. Butterfly � Not familiar with � Formal defect tracking testing lab � Testing Lab � Not familiar with � Standard templates & technical testers test processes � Not familiar with � Bug review meetings formal test procedures � Project Management � Not familiar with � Inspections schedules Not to be duplicated without permission. Slide 5 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Organizational Change � Organization-wide change � To accomplish a goal � Initiated/provoked by outside force � Necessary to evolve to a different level Not to be duplicated without permission. Slide 6 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Effecting Change Process People Change Management Structures Culture Not to be duplicated without permission. Slide 7 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Effecting Change Process FUTURE People Change DELTA Management Structures Culture PRESENT Not to be duplicated without permission. Slide 8 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
The Future The future is a place that is created…. Not to be duplicated without permission. Slide 9 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Envisioning the Future � There is a need for vision and perspective… we are all on a journey What will the future look like? Multiple Changes? Not to be duplicated without permission. Slide 10 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Envisioning the Future Checklist One cannot become a butterfly by remaining a caterpillar. . � What will the organization be like? � Describe process future � Describe future people � Describe future culture � What’s the effect of multiple changes? � Where are all the major changes? � Are any in conflict? Not to be duplicated without permission. Slide 11 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
The Present Things are this way because they got this way and unless things change, things will continue to remain the same. Not to be duplicated without permission. Slide 12 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Understanding the Present Things are this way because they got this way The Way It Is H o l d s K n o w n Working Powerful Y o u Present Not to be duplicated without permission. Slide 13 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Understanding the Present � Checklist � How did specific process evolve? � How did current way of dealing with people evolve? � Where do current beliefs and values come from? � What is the source of the rules that are followed? � How did specific process evolve? � How did current way of dealing with people evolve? � Where do current beliefs and values come from? � What is the source of the rules that are followed? Not to be duplicated without permission. Slide 14 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
The Delta “ In changing from a caterpillar to a butterfly… you become a gooey sticky mess!” Not to be duplicated without permission. Slide 15 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Getting Out of the Delta Scary Not safe Not well defined The Delta! Not to be duplicated without permission. Slide 16 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Alter Balance Checklist Present Why do people stay? What are the rewards? � What logical/illogical things hold them? � What still works? What doesn’t work as well as in � past? What will happen if we stay right here? � Delta What would make people feel insecure or scared? � What would drain company’s resources? � Future Why would people want to be here? � Why would people not want to be here? � Not to be duplicated without permission. Slide 17 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Resistence: I’m Staying Here! Help them to understand their resistance � What about present is secure? � What is threatening about the transition to future? � What is threatening about future? Not to be duplicated without permission. Slide 18 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Becoming a Butterfly “One cannot become a butterfly by remaining a caterpillar” Not to be duplicated without permission. Slide 19 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Caterpillar Organizational Change � Two pronged approach to change � The testing organization � The IT organization � Not empowered to do organizational change � Lots of negotiations � Lots of small steps Not to be duplicated without permission. Slide 20 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Transforming to a Butterfly � Draft of test plans critiqued � Test cases critiqued � First defect tickets critiqued � Formal structured testing class within 4 months Not to be duplicated without permission. Slide 21 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Transforming to a Butterfly � Instituted defect categorizing standards � Standard, structured test plans and test cases � Defect tracking system � Bug review meetings � Test case/plan inspections � Requirements inspections Not to be duplicated without permission. Slide 22 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Transforming to a Butterfly � Testing Laboratory � Tools � Defect tracking � Test management � Test automation Not to be duplicated without permission. Slide 23 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Transforming to a Butterfly � Organizational acceptance � Tester/development relationship � End user relationships � Software development shop culture Not to be duplicated without permission. Slide 24 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
The Butterfly � Developed C/S testing organization � Tested a proof of concept � Implemented a testing lab � Achieved acceptance for new way of testing � Product tested to a known quality level Not to be duplicated without permission. Slide 25 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
Butterfly… cont. � Testing statistics for go-no-go decisions � Ongoing testing status reporting � Test case library � Consistent defect reporting � Within 9 months automated tested began � After 1 year Test Director purchased � Within 2 years… automated regression suite Not to be duplicated without permission. Slide 26 of 29 Star East May 03 Clyneice Chaney, Spherion Technology Services
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