USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE - PDF document

USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE DANISH TELECARE NORTH TRIAL: A THINK-ALOUD STUDY Pernille Heyckendorff Lilholt, Sisse Heiden & Ole K. Hejlesen Department of Health Science and Technology MIE 2014, Istanbul, 1st of September

Agenda Introduction Objective Methods Results Discussion on results Concluding remarks 28-08-2014 2

Introduction •Approx 436,000 danes have 28-08-2014 3

Introduction Benefits of telehealth [3] : • Better outcomes • Increased access to healthcare • Faster diagnoses • Reduction in admissions • Cost reduction • Mortality reduction • Increased quality of life The large-scale Danish, TeleCare North Trial [3] Teknologisk Institut, Analyse af potentielle samfundsøkonomiske effekter ved båndbredskrævende telemedicin, 2009. 28-08-2014 4

Objective 28-08-2014 5

The telehealth system - Telekit • A tablet (Samsung Galaxy TAB 2) • A fingertip pulse oximeter (Nonin, onyx II % SpO2) • A blood pressure monitor (Model UA-767, plus BT- C) • A health scale 28-08-2014 6

The telehealth system - Telekit 28-08-2014 7

Methods A think-aloud test was used to determine user ´s experience 28-08-2014 8

Methods – Participants Characteristics Number of participants Severity of COPD (stages): Six participants Mild 1 • 3 women, 3 men Moderate 1 • Average age: 69 years Severe 4 Oxygen treatment: 4 Two investigators • Moderators role: participant information, Knowledge and Experience with IT: explaining pre/post questionnaires, introduction Novice 3 to test, debriefing User with some knowledge 2 Expert (daily user) 1 • Observers role: notes, time recordings and Use of IT in general: observations Rare 1 Monthly 1 Weekly 2 Daily 2 28-08-2014 9

Methods – Study design 28-08-2014 10

Results Think-aloud test and observations • All six task were completed • Difficulties in getting a reaction from the touch screen • Mistakes in the sequence of actions • Lack of memory regarding password/user name • Low battery condition of the fingertip pulse oximeter 28-08-2014 11

Results Satisfaction & usability questionnaire • Telekit was easy to use • Most people could learn to use Telekit • They felt quite confident using Telekit • UI functions were well-integrated • Varying needs for technical assistance 28-08-2014 12

Discussion on results 28-08-2014 13

Discussion - Limitations 28-08-2014 14

Concluding remarks • Telekit has potential to help COPD patients cope with their disease and to increase patient empowerment • The study has provided important information about the satisfaction and use of Telekit • UI design: Keep it simple! • A combination of both user testing and inspection methods are recommended 28-08-2014 15

Thank you for your attention! Contact info PhD student: Pernille Heyckendorff Lilholt, phl@hst.aau.dk, +45 26914860 28-08-2014 16