Upgrade the Guest Experience
How ReviewPro Helps Drive Success
Find, Report & Fix Issues Find Report & Fix Benefits Online Reviews Better guest Post-stay Live experiences surveys requests GUEST Operational Higher online INTELLIGENCE & Service rankings Improvements Guest In-stay Messaging surveys Increased ADR & Experienc revenue es Phone
What We Do Reviews Feedback Surveys Messaging From 175+ Direct, solicited Direct from guest ReviewPro is a platform for sources feedback In-stay & some gathering guest feedback… Post-stay post-stay In-stay & post-stay Tools Dashboards, filters & views …with tools for managing, Alerts, Auto Cases & Workflows acting on & responding to that Guest response tools feedback… + Predefined & customized reports Reporting Reports by role … and multiple reporting Scheduled reports options to monitor, benchmark and gain insight. API: Connect PMS, CRM, BI
Guest Satisfaction Surveys Build effective in-stay and post-stay surveys to gather detailed insight into what guests like and dislike & positively impact your online reputation. • View all guest feedback on one dashboard. • Prioritize operational & service improvements. • Increase review volume & rankings on TripAdvisor & Google.
In-stay Surveys for Service Recovery Sent by email Pop-up on Wi-Fi login
Online Reputation Management Benchmark & manage your online reputation to drive higher guest satisfaction. • Improve your ranking on review sites & OTAS. • Leverage online reviews to increase revenue. • Outperform your competitors. Global Review Index™ (GRI) The industry-standard online reputation score based on data from 175+ review sites & OTAs in 45+ languages.
Auto Case Management Automatically assign cases based on a guest review, in-stay or post-stay survey, or a live request from a guest on property. • Automate follow-up at the click of a button. • Increase staff efficiency. • Problem identified = issue resolved. • Streamline operations & drive service excellence.
Mobile App Available for All Products Access real-time performance metrics, prioritize where you need to take action and engage with guests while on the go.
Training & Support that Guarantees Results • Responsive, personalized support from a team of passionate experts. • Option of efficient self- service on-boarding or custom implementations. • Tailor-made training packs (online or on-site). • Consultation packs, both strategic & operational.
About Us
Over 60,000 Clients and Partners in 150 Countries Management & Destinations & Hotel Owners & Consultants & Hotels Restaurants Representation Star Ratings Investors Advisors Companies
Tools & Processes to Improve the Guest Experience Operational Data Insights Action Results & Service Priorities Guest Experience Guest Experience Improvement Suite TM Automation™ • • Guest messaging Online reputation management • • Multilingual chatbot Guest satisfaction surveys* • • Case management Case management *In-stay and post-stay surveys
www.reviewpro.com info@reviewpro.com @ReviewPro
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