TRIAGENOW NURSE TRIAGE PROGRAM A A Workers C s Compensa sation - PowerPoint PPT Presentation

TRIAGENOW NURSE TRIAGE PROGRAM A A Worker’s C ’s Compensa sation cost c t conta ntainment p nt partne tner

PAIN IN THE BOTTOM LINE… In 2011 a total of $60.2 Billion paid in benefits Unreported Injury Sprains and Occurs Strains Fractures Injured Employee reports incident to Supervisor Cuts and Lacerations Bruises and Contusions Soreness or Pain National Academy of Social Insurance - August 2013

KNOW THY ENEMY The industry’s worst offender is the “Major Medical” system. Nearly every workplace injury turns into a claim.

WHERE TO TURN TIME o of i injury s y soluti tion  Bilingual Spanish R Registered N Nur urses  24/7 /7 av avai ailability f ty for t the appropri riate level el of of ca care  Shift t su superviso sors s an and man anag agers s don’t t mak ake medical al car are decisi sions  Red educ uce n num umber er of of cla laim ims a and med edic ical l cos osts assoc ocia iated ed wit ith wor orkpla lace in injur juries es  RN’s a availa ilable w wit ithin in mom omen ents of of a wor orkpla lace e in injur jury

TIMELY REPORTING According to Liberty Mutual, the following increase in expense occurs with each delay in reporting: 4-7 days 9% 1-2 weeks 20% 2-3 weeks 32% 3-4 weeks 48% 5+ weeks 72% Tim imely r reporting o g of in incid idents is is cruc ucial to mit itiga igatin ing t g the costs o of workplace in inju jurie ies. We help lp y you m manage ge t the c cla laims wit ith accurate and tim imely ly r reportin ing.

A QUICK OVERVIEW Homecare Bi-Lingual Registered Nurse 24x7 Injured Employee reports incident to Supervisor Speak with Injured employee to • recommend best level of care Urgent Care Completes required reports Supervisor and • injured employee First report of Injury • call TriageNow Incident report • Automatically sends reports to • required parties after completion of the call.

IMPLEMENTATION AND TRAINING  Materials  - Poster  Place these in prominent place in each work location  - Calling Cards  Give these to employees or supervisors  - ID Stickers  Place these small stickers on ID badges  Phones  First Aid kits  Custom Phone number  Call 24/7

WHEN TO CALL THE TRIAGENOW - Always call unless injury can be treated with first aid kit. Example: paper cut - Call even if Injured Employee doesn’t feel it’s important - Call even if you think treatment is not required, often times homecare remedies will help alleviate pain  If the situation is obviously an emergency, call 911 or go directly to the Emergency Room. Call TriageNow after the employee is stable.

STEP 1  Call TriageNow with Supervisor and Injured Employee.  Allow injured employee privacy. Ha Have r ready…  In Injure jured Emplo loyee d ee dem emogr ographics  In Incid iden ent De Detail ils  Employer name & address  Injury location  Supervisor Name & phone #  Date/time injury was reported to Supervisor  Names of Witnesses  Pap aper & & Pen

STEP 2  Intake Coordinator or RN will gather pertinent information regarding the Injured Employee and the incident.  Patient will then be triaged by the nurse. The incident will be recorded.

STEP 3  If treatment or advanced protocols are needed, a facility referral will be made at this time.  All MCCCD clinics have been loaded into our program.

STEP 4  Reports will be distributed, including: - Triag ageNow I Incident R Repor ort - A comprehensive overview of the incident and workplace information - Provider N Notice ce - Incident overview, with Treatment Plan and Work Status for return - State F First R t Report o t of Injury - States required notice of injury

GOOD TO KNOW • Please call TriageNow back if symptoms worsen or new symptoms arise. • If Supervisor is unavailable, contact WC Liaison • Interpreters are available if necessary. • Reports are delivered quickly to Donna Huetter and to the TPA (Third Party Administrator).

WHAT’S NEXT… You will receive your custom triage phone • number You will receive your materials to post and • hand out.  Start calling TriageNow and get your employees back to work sooner!

WRAPPING UP Thank y you ou! We are looking forward to being your workers’ compensation management partners. Ques estion ons? s?