Municipality of South Dundas Triage BR+E Triage BR+E Analysis: July - PowerPoint PPT Presentation

Municipality of South Dundas Triage BR+E Triage BR+E Analysis: July 2018

Background and Methodology Background  MDB Insight was contracted to work with the Municipality of South Dundas to conduct a Triage BR+E to understand the overall satisfaction of business owners and isolate the businesses that have opportunities or challenges that would benefit from contact with the Economic Development Department.  The survey was launched in May and finished with 100 completed randomly selected interviews in Mid-June. Methodology  An online CATI survey was used in order to interview manufacturing business owners in South Dundas.  A total of 100 randomly selected interviews were conducted with business owners in the Municipality of South Dundas.  Responses were captured electronically by the interviewers. MDB Insight MDB Insight 2 2

Key Findings  86% of respondents reported at being satisfied or very satisfied with South Dundas as a place to own and operate a business.  62% of the business respondents reported their attitude towards doing business in South Dundas has not changed in the past 12 months, with 24% reporting as more positive.  The majority of business respondents (81%) indicated they expect revenues increase or stay the same over the next 12 months.  28% of the businesses are planning to expand within the next 2 years with eight businesses indicating they plan to close and four expanding businesses requesting assistance.  65% of businesses primarily target the local market.  The majority of businesses (77%) have been in operation for 10+ years and 62% have between 1-4 employees.  93% of businesses are Satisfied or Very Satisfied with the support they receive from local residents.  Zoning and the Development/building permit process are the two lowest performing business factors related to satisfaction at 49% and 42% respectively. MDB Insight MDB Insight 3 3

Key Findings MDB Insight MDB Insight 4 4

The combined overall satisfaction is very high at 86% . The net impact of changes over the past 12 months is + 10%. Overall Business Satisfaction 51% 35% 10% 4% Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied Business Satisfaction Past 12 Months 24% 14% 62% More Positive More Negative Unchanged Net Improvement score = % more positive (24%) - % more negative (14%) = +10% MDB Insight MDB Insight 5 5 Respondents n=100

Performance of Business factors Support from local residents 93% Support from other businesses 91% Water availability 90% Provincial roads and highways 87% Local roads and streets 80% Cellular phone service 79% Internet service 74% Availability of adequate housing 74% The Ranking is a Availability of health and medical services combination of 67% Very Satisfied and Availability of unskilled labour 60% Satisfied Availability of property for purchase 59% Municipal property taxes 58% Availability of skilled labour 54% Availability of space for rent or lease 53% Zoning 49% Development/building permit process 42% Respondents n=100 (note base sizes vary MDB Insight MDB Insight 6 6 and excludes don’t know)

Priority Matrix Performance Importance Priority 1 Development/building permit process 42% 9.4 Zoning 49% 7.0 2 Municipal property taxes 58% 7.4 3 Availability of skilled labour 54% 6.4 4 Availability of space for rent or lease 53% 5.7 5 6 Availability of property for purchase 59% 5.0 7 Availability of unskilled labour 60% 4.7 Availability of health and medical services 67% 4.3 8 Availability of adequate housing 74% 4.3 9 Local roads and streets 80% 5.3 10 Internet service 74% 3.3 11 12 Water availability 90% 7.0 13 Cellular phone service 79% 3.3 Provincial roads and highways 87% 4.3 14 Support from other businesses 91% 6.0 15 Support from local residents 93% 7.0 16 MDB Insight MDB Insight 7 7

Triage Cases MDB Insight MDB Insight 8 8

Businesses Planning to Stay the Same 20% 80% Yes No MDB Insight MDB Insight Respondents n=100 9 9

Green Flag Expanding in the Next Two Years? 28% 72% Yes No 11 of the 27 businesses expanding in the next two years are having difficulty with their expansion plan. 4 of the businesses having difficulty with their expansion plan have asked for help. MDB Insight MDB Insight Respondents n=100 10 10

Red Flag Rent or Own Business Location 25% 75% Rent Own Of the 25 businesses renting their location two have leases that are expiring in less than a year, five have leases expiring in 1-3 years and eight have leases expiring in 3-5 years. MDB Insight MDB Insight Respondents n=100 11 11

Red Flag Planning to Downsize? 17% 83% Yes No 17 businesses are planning to downsize, six are planning to downsize in the next six months and 11 planning to downsize in more than six months. Of these 17 businesses planning to downsize 8 are planning to close, one in less than six months and seven in more than six months. Of these eight planning close three are planning to sell their business in more than six months. MDB Insight MDB Insight Respondents n=100 12 12

Red Flag Planning to Relocate Outside of South Dundas? 9% 91% Yes No Nine Businesses are planning to relocate outside of South Dundas one business is planning to relocate the next six months and eight are planning to relocate in more than six months. MDB Insight MDB Insight Respondents n=100 13 13

Appendix 1: Profile of Respondent Businesses MDB Insight MDB Insight 14 14

Sales and Business Outlook Primary Target Market 65% 21% 6% 8% Local Regional National International Sale Revenues Past 12 Months 12 Months Projected Revenue Increased 24% Decreased Higher 34% 33% 48% Lower Remained 19% The same the same 15% 16% Varied by year Respondents n=100 MDB Insight MDB Insight 15 15

Business Type 15% 39% 46% Self-Employed Business Locally Owned and Operated Externally Owned and Operated MDB Insight MDB Insight Respondents n=100 16 16

Number of Employees 4% 1% 9% 7% 17% 62% 1 to 5 6 to 10 11 to 20 21-50 51-99 100+ MDB Insight MDB Insight Respondents n=100 17 17

Years in Operation 4% 4% 13% 77% Less than 1 year 1-5 years 6-10 years More than 10 years MDB Insight MDB Insight Respondents n=100 18 18

Project Leads: Chris Bandak Vice-President, Market Research and Analytics Paul Blais Executive Vice-President Click to edit Master title style Click to edit Master title style Click to edit Master title style