5/28/2014 They Call It Work, But It Can Be Fun Staff Acquisition and Retention Through an Agency-Wide Recovery Culture Camp Wellness Today’s Presenters: Cheryl Glass, MBA-HCM, CHES, CPRP Andy Bernstein, PhD, CPRP Rebecca Hyson, BA,CRSS, AZ LMT, NCBTMB Brenda Nunez-Lopez, RN, BSN, CRSS h UA RISE Health and Wellness Center Recovery thru Integration, Support & Empowerment a project of the Department of Family and Community Medicine University of Arizona, Tucson AZ Learning Objectives 1. Identify recruitment strategies to build a diverse team of employees 2. Evaluate employee retention strategies 3. Develop techniques for creating a fun, productive work environment 1
5/28/2014 Camp Wellness! • Intervention to address preventable causes of premature death in adults with SMI • 9-week intensive program • Classes four days/week from 10am – 4pm • Optional classes at 9am, after lunch, and on Wednesdays • YMCA memberships • Ongoing alumni program Camp Wellness Core Classes • Health Education (MD, RN, Health Educator) • Nutrition (Boston University Curriculum, CRSSs*) • Supported Physical Activity (YMCA Personal Trainer, CRSSs) • Stress Management (CRSSs) • Mindfulness (CRSSs) • Tobacco Free Lifestyles (CRSSs, Health Educator) * CRSS = Certified Recovery Support Specialist Camp Wellness Classes • Gelotology (CRSSs) • Communication (Health Educator, CRSSs) • Dating Game (Health Educator, CRSSs) • The Memory Class (Psychologist, CRSSs) • Ask the Recovery Support Specialist (CRSSs) • Exploring the Future (CRSSs) • Neat Feet Foot Care Clinic (RN) • Dance of Wellness (CRSSs) 2
5/28/2014 Recruitment Strategies • Needed to hire diverse team • Seeking people who could: – Inspire – Motivate – Encourage – Help people feel welcome, comfortable, valued – Work in a fast-paced environment – Be flexible at a moment’s notice Recruitment Strategies • Identify your staffing needs (characteristics) • How might you recruit people who meet these needs? Recruitment Strategies • Job Description • Job Posting • Application, Resume, Cover Letter • Phone Screening • Writing Assignment • Initial Interview • Performance-based Interview (teaching audition) 3
5/28/2014 Recruitment Strategies • Performance-Based Interview/Audition – Creative ideas – Independent time to prepare the room – Performance during the interview – Questions after the interview – Surprise assignment at the end Recruitment Strategies • Interview Questions and Rating Scale • Sample Performance-Based Interviews • Sample Interview Evaluation – Small Group Discussion Retention Strategies • Small Group Brainstorm – Identify: 1. Retention strategies you currently use 2. Retention strategies you’ve seen in the past 3. Retention strategies you’ve heard of and would like to try 4
5/28/2014 Retention Strategies • HR-Based Strategies – Compensation and benefits – PTO policies – Professional development opportunities Retention Strategies • Program-specific strategies – Strengths-based supervision and workflow – Supervisor openness to dialogue – Acknowledgement of work/life balance – Mission Moments and Points of Pride – Staff ownership and creative development – Receiving and delivering staff trainings – Teambuilding games and activities Fun Times! 5
5/28/2014 Camp Wellness Rocks! Organizational Culture and Work Environment Organizational Culture and Work Environment • Role of Recovery-Oriented Environment – Focus on the Mission – Kindness and Support – Value and Respect – Unusual degree of transparency – Fun in the Workplace • Let’s play! 6
5/28/2014 Retention Strategies for Uncertain Times • Laughter and teambuilding more important than ever • Increase affirmations, validation, positive feedback • Investing in long-term staff development • Transparency and candor • Increased communication – Q & A sessions in meetings – Open door policy for questions as they arise Summary • Recruitment Practices • Retention Strategies • Organizational Culture and Work Environment What will you take back to YOUR workplace? 7
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