The Presentation Will Begin At 12PM EST John Towsley, Co-Founder of Thought Rock, examines case studies where companies have successfully implemented ITIL v3 in their IT Strategy. This presentation drills down to the basics of how to approach the implementation process in a clear way to ensure success. Key Learnings: 1. Understanding of strategic planning as a process not an John Towsley event Co-Founder 2. Model for developing and updating a plan Thought Rock 3. Sample forms and templates to use in your organization
Thought Rock ITIL Strategic Planning Practical Approach
Philosophy • Strategic planning is a continual process – Not an event – Constant updates (monthly review)
Philosophy • Incorporates Corporate Mission, Vision, Strategy – IT Vision Strategy, ISTM Vision Strategy
Philosophy • Monitors and leverages industry trends – SaaS, Outsourcing, Virtual Servers, Cloud Computing, Mobile Workforces – External Factors, Internal Factors
Service Strategy Process Source: ITIL Service Strategy
ITIL V3 2011 Service Strategy Book
Supply & Demand
Alignment Vision Core Purpose
Alignment Vision Core Purpose
Methodology • IT Senior Management Support • Review Mission, Vision, Values – Corporate – Division – Department / Local • Identify Stakeholders • Identify Current Reality – Service Portfolio Management (catalogue), Financial Mgmt, Demand Mgmt
Source: ITIL Service Strategy
Benchmark • Portfolio Management – Service Catalogue • Financial Management • Demand Management • Business Relationship Management
Process Maturity - CMMI 1 The process has been recognized but there is little or no process management and it is allocated no importance, resources or focus within the organization. This level can also be described as "ad hoc" or occasionally even Ad hoc "chaotic“. 2 The process has been recognized and is allocated little importance, resource or focus within the organization. Generally activities related to the process are uncoordinated, irregular, without direction and are directed towards Repeatable process effectiveness. 3 The process has been recognized and is documented but there is no formal agreement, acceptance and recognition of its role within the IT organization as a whole. However, the process has a process owner, formal objectives and Defined targets with allocated resources and is focused on the efficiency as well as the effectiveness of the process. Reports and results are stored for future reference. 4 The process has now been fully recognized and accepted throughout IT. It is service focused and has objectives and targets that are based on business objectives and goals. The process is fully defined, managed, and has become Managed proactive with documented, established interfaces and dependencies with other IT processes. 5 The process has now been fully recognized and has strategic objectives and goals aligned with the overall strategic business and IT goals. These have now become 'institutionalized' as part of the every day activity for everyone Optimizing involved with the process. A self contained continuous process of improvement is established as a part of the process, which is now developing a pre emptive capability
Targets Service Support Process Year Year Year Year 11 13 14 12 Strategy Mgmt 0 Portfolio Mgmt 1 Demand Mgmt 0 Financial Mgmt 2 Buss Relationship 1 Mgmt
Vision Exercise What does IT Service Strategy look like in 24 months?
Vision Exercise • Portfolio Management – Service Catalogue What services? How are they Managed? How are they Delivered? • Financial Management Charge Backs? Cost Justifications, ROI, VOI • Demand Management Alignment with Business Initiatives, External Internal Demands
Vision Exercise Source: ITIL V3 Service Strategies Book
Vision Vision 2 Vision 3 Vision 1 Vision 4 Vision 5 Current Reality Capability Maturity Model
Strategic Plan 1. Line up with corporate standard 2. Identify ROI drivers and strategic value 3. SMART Goals S pecific M easurable (Specific Metrics) A ccountable (Who, What, Where How) (Individual, Group, Vendors) R ealistic T imely 4. Roll out (Telling, Selling, Participating, Collaborating)
Join Us For Lunch Every Tuesday At 12PM EST Phone: 1.877.581.3942 Email: Info@ThoughtRock.net Twitter: @ThoughtRockers www.ThoughtRock.net
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