MCO Provider Portal Webinar 6/13/18 THE POWER OF SELF SERVICE Save time, get better documentation and reduce paper costs PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Powerful Apps Put the Information You Need In One Place Link apps are online tools that give you the comprehensive information you need quickly ‒ without the extra step of making a phone call. Get eligibility and Submit Manage Get prescription benefits details requests claims coverage detail PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. 1 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Combining Electronic Data Interchange (EDI) and Link Self-Service Tools Get pre-service and claim follow-up information quickly Transactions feed directly into a care provider’s internal revenue cycle software Use Link to find additional information PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. How Link Self-Service Tools Help Your Organization Save Get Better Reduce Paper Costs 1 2 3 Time Documentation & Incoming Mail PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. 2 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Time Savings Potential Average phone call Average Link transaction 6.5 1 Minute or Minutes Less 300 Phone calls 300 Link transactions 32.5 4 Hours Hours Save 27 Hours by moving 300 phone calls to Link transactions *Average call time was calculated from a UnitedHealthcare call study in June 2016 for pre-service and claims follow-up calls and does not include hold time. Average Link transaction times were determined based on user app testing in February 2016. PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. 5 Superior Documentation Link apps provide a confirmation number and a date for every submission. PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. 3 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Reducing Paper Costs Mail/Paper Process Cost of paper Postage Record storage Mail intake Submit and view information online and use the Paperless Delivery Options app to stop mailed letters. PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. We’re Here to Help Our Link self-service team can work with your organization to: Analyze metrics: Realize potential benefits: • Call volume • Time savings • Self-service transactions • Superior documentation • EDI optimization • Decreased submission cycle time • Paper claim volume • Reduced paper and storage costs • Mailing and paper handling cost savings PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. 8 4 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Our Online Tools Are Evolving Highlights and new developments: • UHCprovider.com replaces UnitedHealthcareOnline.com and UHCWest.com • eligibilityLink has therapy accumulators • claimsLink Quick Search feature • Document Vault houses commercial claim letters • Paperless Delivery Options to stop the delivery of mail for claim letters found in Document Vault • Upgraded Prior Authorization and Notification app • Use PreCheck MyScript to run a pharmacy trial claim and get real-time prescription coverage detail 9 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017 Self-Service Tools in a Single Website UHCprovider.com Document Vault Link dashboard Available to account administrators only Available to password owners only 10 Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017 5 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 11 GBA13 12 6 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Slide 11 GBA13 move/remove this text box Gildea, Bonnie A, 3/20/2018
MCO Provider Portal Webinar 6/13/18 Proprietary Information of 13 7 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Proprietary Information of UnitedHealth Group. Do not 15 di t ib t d ith t i i f Proprietary Information of UnitedHealth Group. Do not 16 di t ib t d ith t i i f 8 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 eligibilityLink 9 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 10 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 claimsLink Now search claims by either paid or denied 11 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 12 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 GBA14 13 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
Slide 25 GBA14 We need more slides on PAAN. Can we get a slide or two for each of the functions that the provider can do on PAAN? There are slide decks on the Link Toolkit here- http://unitedhealthcarenetworks-sp.uhc.com/nm/link/Link%20Presentations/Forms/AllItems.aspx?RootFo Gildea, Bonnie A, 3/20/2018
MCO Provider Portal Webinar 6/13/18 14 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 15 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Prior Authorization and Notification (PAAN) Enhancements • Added a print button and compressed printed pages to print fewer pages • User can create and maintain a list up to 20 favorite procedure codes • Added hyperlink to the medical records requirements for pre-service request (additional information required for PA) • User can copy the previous service line (increases data entry speed/ease) • Field descriptors were added • Improve case status on summary screen • Edit procedure code favorites 31 16 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Paperless Delivery Options 33 For more information… • App Overviews, Snapshots, Quick Reference Guides UHCprovider.com/Link o • App Training UHCprovider.com/Training o UHC on Air (on the Link dashboard) o Thank you! 34 17 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
MCO Provider Portal Webinar 6/13/18 Link: Online Self Service for Care Providers 18 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.
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