The Dynamics 365 All-Channel Solution
50% annual growth in WebRTC & omni-channel cloud solutions The Market Need Offer all modern communication Voice, Video, Chat, SMS, Collaboration, Cobrowse & more Seamless customer service & automation Handle onerous regulations Demand for AI and intelligent contact All In the cloud centre capabilities Compliance & security including GDPR & PCI DSS
Problems in The Market Old school & many modern point solutions cannot deliver Missing channels, functionality bolting on 3rd parties, not integrated No single data view, impacts customer service Security & compliance issues Supplier 1 Supplier 2 Supplier 3 Supplier 4 Supplier 5 Your Company
Our Solution All-Channels Functionality Security Carrier Integrate all communications, & functionality in the Cloud Deliver in the browser, access inside Dynamics 365 Superior customer experience Single data view of customer, automatic compliance Channel Integration Framework Your Company
The Dynamics 365 All-Channel Solution First SaaS vendor to deliver integration across all channels, functions, security, compliance & carrier needs.
Channel Integration Framework Solgari first All-Channel ISV on CIF Access to our compliant, All-Channel service through the browser Fully integrated with Dynamics 365 (v.9.1 & higher) Nails the user experience Rapid on-boarding process through AppSource
Stater Global Markets FX Prime Broker runs all communications compliantly on Solgari, integrated with D365 Voice, SMS & Video channels FCA & MiFID II Compliant Recording Local PSTN numbers Always Live Disaster Recovery Position
Insurance Industry Need to Differentiate Offer all communication channels, transform customer experience Comply with regulations GDPR & PCI DSS credit card payments Drive Productivity & Intelligence Consolidate in the cloud, access all relevant customer interactions
Retail Industry Website is the Shop Window Customer can chat, talk, video, screen & file share within seconds Customer Analytics GDPR compliant recording across all channels, analyse trends using AI Secure Payments Handle all credit card payments in PCI DSS compliant environment
Customer Outcomes Partner Benefits Cutting Edge Cloud Solution Digital Advantages Drive Customer Productivity Superior Customer Experience Easy to Explain & Deploy Single Data View More Revenues Automatic Compliance Dynamics 365 Growth Agility & Cost Savings
“ The adoption of Solgari integrated with Microsoft Dynamics 365 enables us to communicate with our clients optimally whilst also ensuring that all compliance needs are addressed, regardless of where our team members are located. – Ramy Soliman, CEO, Stater Global Markets
Our Partners Include Asia Pacific North America Europe
“ Solgari is an important ISV partner for Hitachi Solutions, bringing an omnichannel experience that has significant demand. – Kyle Hill, Microsoft MVP at Hitachi Solutions
Thank you
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