Technical Support Appliance (TSA) Richard Fowkes TSS UK O ff ering Manager
IBM Technical Support Appliance Impact & cost of system failure or down-time Helping our clients to achieve optimum availability and optimized asset management of their hardware, and Preventative software, in IBM and multi-vendor environments. (pre-emptive) Predictive Types of maintenance offering Proactive Reactive (break/fix) System Complexity and Client Dependency on IT systems
TSA: Designed by Maintenance for Maintenance Provides more cost-e ff ective and simplified IT management Our understanding of your goals The IBM solution � � • Your IT environment underlies your business • Technical support appliance can discover data productivity from critical systems connected to a network. • With network downtime amount to an average of • Through intelligent and advanced analytics, we US$110K per hour, IT problems simply are not combine the collected data with IBM support and options*. development information to provide robust • But keeping your systems available around the recommendations that can help improve the clock requires specialised availability management availability of your IT environment. skills, analytical expertise and inventory • The solution supports and helps to streamline assessment capabilities that can be difficult and inventory and availability management reporting. costly to sustain in house. • The appliance can help identify potential failure • You need an easier, more robust and simplified conditions before they lead to costly problems. solution to support the availability of your IT environment. 1 Technical support appliance capabilities and eligibility depend upon your geographic location, the type and configuration of IT systems within your IT environments, the level of access you provide into your IT environment and the specific level of IBM support you are already receiving
Meeting Client Needs With TSA To facilitate IT management and improved availability, organisations require access to specific device level information Faced with the need to address several business challenges, companies are increasingly looking for solutions that can: Simplify IT management Reduce the demands on their in- Proactively identify situations and house resources focus using problems that can potentially them on core business tasks impact systems availability instead
Technical Support Appliance Process Collect Analyse Report Technical Support Server data Reporting � Appliance Storage data (Prioritise, consolidate, reconcile) • IBM owned System x server installed at the customer site Network device data • Agent less discovery technology (TADDM) Client Reports IBM and Non IBM • MDC (Microcode Data Collector) products � and DSA (Dynamic System Agency • Executive Dashboards technology • Operational Details • Customer probes TSS analysis • Proactive recommendations • Secure data transfer to IBM Global Information Warehouse Apps OS Routers Software levels Service data Servers Storage Datacenter devices IBM and non-IBM Microcode levels Contract data
Technical Support Appliance O ff ering comparison Why are we doing this? � •Base inventory information is key to planning, buying, supporting and maintaining the IT infrastructure. � •Be proactive on IBM and non-IBM systems – working to support a clients full IT environment � •More efficient way to collect inventory across the entire environment, reduce manual efforts with one collection point across multiple machines/networks � •Establish a technical support analytics engine to automate the discovery of insights and actions � •Supports a proactive maintenance approach aimed at automation and increased availability
Technical Support Appliance O ff ering comparison Comparison ¡matrix Technical ¡Support ¡Appliance Electronic ¡Service ¡Agent IBM ¡Director Agent-‑less ¡discovery Yes No Some Mul?ple ¡IBM ¡Servers ¡& ¡Storage ¡inventory ¡gathered Yes No Yes Multiple non-IBM Servers & Storage inventory gathered Yes ¡ No No Network ¡inventory ¡gathered Yes No Some OS ¡details ¡gathered Yes Yes Yes Applica?on ¡details ¡gathered Yes No No Problem ¡informa?on ¡gathered No Yes Yes Server ¡& ¡Storage ¡fixlevel ¡recommenda?ons Yes No No Report ¡warranty ¡/ ¡service ¡contract ¡status ¡on ¡IBM ¡systems Yes Some No Ability ¡to ¡transfer ¡informa?on ¡back ¡to ¡IBM Yes Yes Yes Generate ¡reports ¡on ¡system ¡status Yes Yes Yes Compare ¡with ¡TSS ¡data ¡for ¡proac?ve ¡analy?cs Yes No No Create ¡proac?ve ¡analy?c ¡reports Yes No No
Technical Support Appliance Sample Reports • Management summary (PDF) � • Operational detailed Cognos reports - multiple tabbed spreadsheets (Excel) � • Reports include: –Inventory listing by hardware platform, and operating system –Server and storage upgrade recommendations (OS and firmware) –Contact coverage status � –Scheduled weekly or monthly or on request via TSS contact
Technical Support Appliance Management summary (PDF)
Technical Support Appliance Sample contract status (PDF)
Technical Support Appliance Sample storage summary data (PDF)
Technical Support Appliance Detailed fix level recommendation extract (Excel) Power System Firmware Level Information Platform Model Serial Installed Version End of Service End of Service Date Upgrade Context IP Serial Number Status Recommendation Update available SYSTEM P 7998-60X 656164A EA350_038 Currently Supported Final firmware release; reduced EA350_149 9.175.211.225 service pack support mode. SYSTEM P 7998-60X 656164A EA350_038 Currently Supported Final firmware release; reduced EA350_149 9.175.211.226 service pack support mode. SYSTEM P 9117-MMA 65CFE74 EM350_143 Currently Supported Final firmware release; reduced EM350_149 9.175.208.50 service pack support mode. SYSTEM P 9117-MMA 65CFE74 EM350_143 Currently Supported Final firmware release; reduced EM350_149 9.175.211.187 service pack support mode. Note: IBM Fix Central URLs provided for download of recommended firmware
Technical Support Appliance Detailed fix level recommendation extract (Excel) AIX Level Information Platform Model Serial ID OS Installed End of service End of Service Update Update Serial Number Version Version status Date Recommendation Recommendation AIX Fix Levels SYSTEM P 7998-60X 656164A 4 AIX 5300-12-03 Currently Not Announced 5300-12-08 No Update Supported Recommendation SYSTEM P 7998-60X 656164A 6 AIX 6100-07-08 Currently Not Announced No Update 6100-09-01 Supported Recommendation SYSTEM P 9117-MMA 65CFE74 25 AIX 6100-03-03 Currently 2016.11.19 6100-03-10 6100-09-01 Supported SYSTEM P 9117-MMA 65CFE74 15 AIX 6100-07-05 Currently Not Announced 6100-07-08 6100-09-01 Supported Note: IBM Fix Central URLs provided for download of recommended firmware
Technical Support Appliance Detailed Storage recommendations extract (Excel) Storage Firmware Level Recommendation Manufacturer Model / Product Description Current Firmware Level Minimum Firmware Recommended IP Address ID Level Firmware Level End of Service reached - replacement recommended IBM N3700 Other 7.2.6.1 7.3.7P3 7.3.7P3 9.1.141.209,9.1.141.210 IBM 2145 SVC 4.3.1.11 7.2.0.003 7.2.0.003 9.1.141.229 Below minimum - upgrade to target level IBM 1742-900 DS 4000 06.12.56.00 06.60.34.00 06.60.34.00 9.1.141.209,9.1.141.210 IBM 1742-900 DS 4000 06.60.22.00 06.60.34.00 06.60.34.00 9.1.141.209,9.1.141.56 IBM 0024980000B24 FiberChannel v6.2.0e v6.4.2a v7.1.1b 9.1.141.82 At a tested level - no change recommended IBM 2107-932 DS 8000 64.33.20.0 (LIC 5.4.33.44) 64.30.0.0 64.36.89.0 9.175.210.70 IBM 2810-A14 XIV 10.2.4.e 10.2.4.e 10.2.4.e-5 9.1.113.34,9.1.113.35,9.1.11 3.69 At target level - no chance recommended IBM 1814 3992 DS 4000 07.60.63.00 07.60.63.00 07.60.63.00 9.1.141.95,9.1.141.96 IBM 1742 4884 DS 4000 06.12.56.00 06.12.56.00 06.12.56.00 9.1.141.154,9.1.141.155 IBM 1750-511 DS 6000 5.2.2.572 5.2.2.571 5.2.2.572 9.1.141.106 Note: IBM Fix Central URLs provided for download of recommended firmware
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