T a lking a b o ut o pe ra tio ns - I t’ s wha t we do T ra c e y Bra mb le Na tio na l Ope ra tio ns Ce nte r o f E xc e lle nc e I o wa DOT Ma y 8, 2018
2 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t is this T MSO thing ?
3 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m I n I o wa , it’ s wha t we do . • While o ur dire c to r, Ma rk L o we , intro duc e d T SMO to e mplo ye e s using the a c ro nym, he ma de it c le a r. “ T SMO is what we do .”
4 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m No w le t’ s q uit c a lling it T SMO a nd c a ll it wha t it re a lly is: A fo c us o n o pe ra tio ns a s the fo unda tio n o f e ve r ything we do . Sa fe ty Mo b ility
5 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Ope r ations is e ve r yone ’s job T he shift fro m a c o nstruc tio n to a n o pe ra tio ns mindse t ne e ds to b e fra me d a s so me thing mo re tha n just a no the r fla vo r-o f-the -mo nth a c ro nym tha t is pe rc e ive d a s g o ing a wa y if pe o ple ig no re it lo ng e no ug h. In Io wa, we se e T SMO as a fundame ntal shift in o ur c ultur e whe r e e ve r yo ne unde r stands the ir spe c ific r e spo nsibilitie s r e late d to safe mo bility.
6 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Ope r ations is e ve r yone ’s job
7 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Re a liza tio ns Culture c ha ng e c a n’ t b e 1 c a rrie d o ut b y c ha mpio ns. E ve ry pa rt o f the a g e nc y ha s to 2 unde rsta nd the b a sic c o nc e pt o f a n o pe ra tio ns fo c us. Cha ng e in fo c us must b e c o me Cha mpio ns c o me a nd 3 g o , b ut c ulture c ha ng e is the fo unda tio n o f ho w we do lo ng -la sting – a nd ha rd. b usine ss.
8 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m F e b rua ry 2017 2018 T SMO Ste e r ing Committe e for me d. Communic ation and tr aining plans finalize d and se r vic e laye r plan de ve lopme nt c ontinue s. Wo rk Zo ne ma na g e me nt • Co nne c te d a nd Auto no mo us • Ve hic le s 2016 2017 T SMO Str ate gic and Pr ogr am plans c omple te d. Subc ommitte e wor k foc use s on initial thr e e L aunc he d T SMO we bsite . of e ight se r vic e laye r plans. T ra ffic I nc ide nt Ma na g e me nt • T ra ve le r I nfo rma tio n • I T S a nd Co mmunic a tio ns •
9 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? Yo u sho uld • kno w wha t yo u wa nt to c o mmunic a te e yo u be fo r sta rt ta lking .
10 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? Stra te g ic Pla n Hig hlig hts I o wa ’ s c ha lle ng e s, ma ke s the c a se fo r T SMO, a nd de sc rib e s the visio n, missio n, g o a ls, a nd stra te g ic o b je c tive s fo r T SMO. Pro g ra m Pla n Co mpa nio n to the stra te g ic pla n a nd pro vide s the struc ture fo r a c o mpre he nsive T SMO pro g ra m. I t o utline s the pro g ra mma tic o b je c tive s, stra te g ie s, pro c e sse s, pro c e dure s, a nd re so urc e s ne e de d to de live r the visio n a nd g o a ls o f the T SMO Stra te g ic Pla n.
11 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? While b o th the Stra te g ic Pla n & Pro g ra m Pla n a re vita l, the y sho uld ha ve a wa rning la b e l… “ Ma y c a use dro wsine ss.”
12 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? Me a nwhile … so me wha t mo re inte re sting a re o ur Se rvic e L a ye r Pla ns – ta c tic a l a nd pra c tic a l. Opportunitie s a nd Cha lle ng e s – I nc lude s a ma pping o f re le va nt • stra te g ic g o a ls a nd pro g ra m o b je c tive s. De ve lo p se rvic e la ye r o b je c tive s tha t suppo rt the stra te g ic g o a ls a nd pro g ra m o b je c tive s. xisting Se rvic e s, Ac tivitie s a nd Proje c ts – Pro vide s De sc ription of E • a de ta ile d de sc riptio n o f e xisting se rvic e s, a c tivitie s a nd c o mple te d de plo yme nt pro je c ts. xisting Conditions – An a sse ssme nt o f re la te d e xisting E • c o nditio ns. Ga p Ana lysis – De ve lo p a nd a pply a na lysis c rite ria to ide ntify • whe re se rvic e s a nd o the r ne e ds a re unme t.
13 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? T he se pla ns still do n’ t g e t to the b urning q ue stio n:
14 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? T his is whe re a ste e ring c o mmitte e (the thinke rs) c o me s in ha ndy. - 20ish me mb e r g ro up me e ting mo nthly to pro vide g uida nc e - Me mb e rs we re le a de rs (func tio na l o r na me d) o f b usine ss units a c ro ss the a g e nc y - Pro vide s a va rie ty o f o pinio ns
15 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? Wha t the ste e ring c o mmitte e do e s: Pro vide s g uida nc e a nd dire c tio n b y prio ritizing a nd imple me nting the T SMO Pla n: Plan – Prio ritize a c tio ns b y Annual Ac c o mplishme nt Ye ar • fisc a l ye a r a nd tra c k q ua rte rly pro g re ss aining - Prio ritize a nd a utho rize c urric ulum de ve lo pme nt T r • a nd de live ry e - Pro vide fe e db a c k a nd g uida nc e o n Po lic y/ Pr o c e dur • dra ft T SMO-re la te d po lic ie s, pro c e dure s, instruc tio na l me mo ra nda , o r o the r T SMO po lic y do c ume nts stablish subc o mmitte e s to le a d de ve lo pme nt o f spe c ific E • a c tio ns, a c tivitie s, pro je c ts, pla ns, o r se rvic e s.
16 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Wha t’ s the re to ta lk a b o ut? Sub c o mmitte e s (the do e rs) He re ’ s a no ve l ide a … fo r a c o mmunic a tio ns sub c o mmitte e , ge t yo ur c o mmunic atio ns staff o n bo ar d.
17 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Who do yo u ta lk to first? (e sta b lish yo ur a udie nc e ) Pre a c h to the c ho ir first All dire c te d c o mmunic a tio ns e ffo rts to this po int ha ve b e e n inte rna l. We pla n to e ng a g e pa rtne rs o nc e we ’ re c e rta in o ur o wn fo lks “g e t it.”
18 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Why sho uld I c a re ? – F o r a ll c o mmunic a tio ns, fo c us o n a nswe ring the b urning q ue stio n: “Why sho uld I c a re ? ” – I nc lude a t le a st o ne stra te g ic g o a l/ o b je c tive in e ve ry c o mmunic a tio ns e ffo rt.
19 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m T o p do wn o r b o tto m up? • Ye s – F o r us, ma na g e me nt dro ve the initia l disc ussio n, b ut it mo ve d b o th fro m the to p do wn a nd fro m the b o tto m up. • Dire c to r’ s re po rt • I nte rna l b lo g po sts • Sta ff invo lve me nt in se rvic e la ye r pla ns
20 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m T o p do wn I nitia l intro duc tio n o f “T SMO” to a ll e mplo ye e s c a me • fro m o ur dire c to r in his wide ly re a d mo nthly re po rt in Se pte mb e r 2017. “T SMO is a c o nc e rte d and pro ac tive e ffo rt to o pe rate the syste m at its hig he st and b e st c apac ity. I t re sts o n a frame wo rk fo rme d b y the inte rse c tio n o f ro ad we athe r manag e me nt, traffic c o ntro l, traffic inc ide nt manag e me nt, and wo rk zo ne manag e me nt, and to uc he s almo st e ve rything we do – fro m de sig n, to fie ld mainte nanc e , to ho w we c le ar c rashe s and o b struc tio ns, and to ho w we he lp strande d mo to rists. T SMO is an e sse ntial part o f de live ring safe mo b ility, and whe n do ne we ll it re duc e s c rashe s and inc re ase s flo w and c apac ity witho ut adding lane mile s o f ro ads.” - Mark L o we
21 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Bo tto m up – Blo g po sts re la te d to wha t we a s a nd a g e nc y do a nd unde rsc o re s the q ue stio n “Why sho uld I c a re .” No t o ne me ntio n the a c ro nym T SMO. • http:/ / www.tra nspo rta tio nma tte rs.io wa do t.g o v/ – Ove rvie w o f wha t it me a ns to fo c us o n o pe ra tio ns – I nte llig e nt wo rk zo ne te c hno lo g y – T ra ffic inc ide nt ma na g e me nt – Virtua l we ig h sc a le te c hno lo g y – Auto no mo us ve hic le s
22 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Bo tto m up • Upc o ming po st fo llo wing the pro c e sse s re la te d to a b ridg e hit a nd ho w tha t pro c e ss ha s the po te ntia l to to uc h ne a rly e ve ry b usine ss unit in the o rg a niza tio n.
23 Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m Quic k sho ut o ut • Be c a use we b site s ne e d lo ve , to o … – https:/ / io wa do t.g o v/ tsmo
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