SWAN Americas Alliance Research Group Call – Digital Solutions for COVID-19 Response Led by Eric Bindler, Research Director – Bluefield Research 27 August 2020 1
Agenda 1. Member Introductions 2. Research Group 2020 Deliverable Update – COVID-19 Utility Survey 3. Research Group Meeting Topics / Presenters 4. SWAN Global Update 5. Presentation: Digital Solutions for COVID-19 Response in the Water Industry (Adrian Newcombe, Trimble Water) 6. Open Discussion *** Please note that a recording of this call will be provided to SWAN members. 2
SWAN Americas Alliance Working Groups • Outreach Group – Melissa Ariss (Marketing & Communications Professional) • Events Group – Seth Cutler (Frost & Sullivan) • Partnerships Group – Sielen Namdar (Cisco) • Rising Smart Water Professionals Group – Emma Weisbord (Royal HaskoningDHV) & Lisa Andrews (KWR Water Research Institute) *** Please share with colleagues who may be interested in joining other working groups. 3
Research Group 2020 Deliverable Update • Current Status: – COVID-19 utility survey launched during SWAN Annual Conference – 15 responses, stretch goal is 50 • Action Items: – Take survey (for utility members) – Promote on LinkedIn / Twitter – Forward to three utility contacts – Other ideas for promotion? 4
Research Group Meeting Topics / Presenters • Current focus: Role of smart water in addressing COVID-19 – April 2020: Sielen Namdar (Cisco) – June 2020: Ken Thompson (Jacobs) – August 2020: Adrian Newcombe (Trimble Water) • Moving forward: Maintain COVID focus or shift gears? – October 2020: David Rubinstein (OptiRTC) – December 2020/Early 2021: ??? 5
SWAN Global Update August 27, 2020 6
Recent SWAN Americas Webinars Presentations by the City of Salem (OR), Presentations by SENTRY, Xylem, and Brown and Caldwell, and GoAigua Retzatec Access all past webinars and global Alliance Calls in the SWAN Member Zone 8
SWAN APAC - Call for Webinar Abstracts Chance to showcase your industry thought leadership across the APAC region Key themes: • Scaling Smart Water Solutions • Lessons from Failures • Digital Twins • Smart Wastewater Systems • Smart Water in Emerging Markets Submission Deadline: October 2nd, 2020 9
Share Your Research Share your case studies and research with SWAN’s global network Email: sapir@swan-forum.com 10
Adrian Newcombe • August 2020 Digital Solutions for Covid-19 Response in the Water Industry
About Trimble... 13
Trimble, Inc. A Global Leader, Transforming the Way the World Works • Founded in 1978 as early GPS pioneer Trimble (NASD:TRMB) was founded in 1978 as early GPS pioneer. Trimble • $3.27 Billion revenue (2019) integrates hardware, software, wireless communications and services to provide • 13% of revenue reinvested in R&D annually integrated solutions that maximize productivity and enhance profitability • Customers in 150+ countries • 11,500+ employees Global Business Segments Construction Geospatial Resources & Utilities Transportation Buildings & Infrastructure Addressed market ≈ $4.5B Addressed market ≈ $3B Addressed market ≈ $2.5B Addressed market ≈ $3B Utilities & Public Administration Rail Field Service Management Forestry Water | Energy | Local Government Emerging Business Segments
Delivering targeted solutions… Providing a pathway for intelligent infrastructure and public asset management Analytics Constituent Engagement IoT / Remote Monitoring Network & Distribution Permitting, Management Planning & Design Asset & Work Management Mapping & Data Collection
Supporting every phase of the lifecycle Analysis & Optimization Planning & Design ● Performance insights and analytics ● Investment planning ● Asset investment planning ● Mapping and data collection ● Vegetation analytics ● Permitting and licensing ● Risk analysis ● Condition assessment ● Regulatory compliance ● Transmission line ratings and analysis ● Data QA/QC ● Network design, modeling and analysis ● Augmented Reality Operation & Maintenance ● Enterprise asset management ● Mobile work management Engineering & Construction ● Warehouse management ● Operations and emergency management ● IoT / Remote Monitoring ● Permit processing and review ● Leak survey and detection ● Digital as-built and mapping ● Transmission condition inspection and patrol ● LiDAR and aerial mapping ● Vegetation management ● Contract management ● Outage and incident management ● Mobile work management ● Distribution management ● Land administration ● Constituent engagement (e-Services) ● Augmented Reality (AR)
Utilities Responses to Covid-19 Pandemic 17
Covid-19 magnified challenges for Water Industry Business continuity ▪ Availability of skilled staff ▪ Changed patterns of Demand and ▪ Consumption Funding Challenges impacting budgets ▪ Covid 19 Specific workflows ▪ 18
Trimble Water COVID-19 Response Summary • Trimble COVID-19 Portal Launched covering responses • Dedicated website: www.trimblewater.com/covid-19 • Initial focus on Outreach • Quickly changed to supports to aid in response: Continuity of field operations ○ Worker Safety ○ Situational Awareness ○ New ways of working ○ New requirements (PPE/ ○ Sanitisation)
Health Risk ….Helping Organizations Respond Assessment Building and Facility s Closures Testing Site Construction FEMA Project Supply Chain Public Health Donation CDBG Management Permitting & Management Mgmt. & PPE Inspections Distribution CITYWORKS COVID-19 SOLUTION
Initiatives to support Utilities in Covid Response Helping our customers adapt to the “new normal” Offered free use of Cityworks ▪ Online and Mobile Software Offered free use of Trimble ▪ Unity Work Management Offered free use of Trimble ▪ RemoteExpert Augmented Reality for Remote – Field Support Launched Remote Monitoring ▪ Solution as a Service All above offers subject to qualification criteria and Terms and Conditions 21
IoT/Remote monitoring as Covid Response Ensuring safe operations and situational awareness Reduces field visits for field crews ▪ Provides insight to emerging issues ▪ Ensuring service continuity – Enables modelling of changing ▪ demands/consumptions But must be fully remote - ▪ Wireless/OTA configuration With budget pressures flexible ▪ business models required 22
Some customer experiences... 23
Major County in SE US Declares Emergency Required a coordinated response to Covid-19 crisis Created a Cityworks project to ▪ track all Covid-19 related activities Regular cleaning of all – facilities Activities that qualify for – state/federal reimbursement Dashboards to provide – insight into current status 24
Midwest City Declares Emergency Municipal Utility uses Cityworks tools for Emergency Readiness Utility moved to remote ● working in a matter of hours Using Cityworks staff able to ○ complete their work remotely. Emergency tracking ● dashboards Internal responses ○ Local/Regional/National ○ situation Insights for Executive team ○ 25
South Eastern Municipality Tracking Covid Activities Need to manage activities/inventory specific to Covid response Used Cityworks storeroom ● to track key inventory Cleaning supplies ○ FEMA supplied goods ○ Strategic stockpiles ○ Setup Covid project to track ● Covid specific work Understand what specific ○ costs arise 26
Large Midwest City adopts public access portal Uses cloud technology for rapid digitization of customer service Used Cityworks as part of public ● health portal Managing the business reopening ○ process Inspections for compliance ○ All enabled remotely for safety ○ compliance Cloud technology ensured that ● migration happened in days A key theme during the crisis ○ Pre crisis barriers no longer in place ○ 27
Mid Size City digitizes field operations Enhances worker safety and improves efficiency of operations City had been using paper for ▪ field operations Digitization drives efficiency and ▪ improves visibility Reduces the number of people ▪ and times that a piece of paper is touched Deploying Trimble Unity Work ▪ Management for mobile solution Accelerated digitization strategy ▪ 28
Water Utility Digitizes as part of Covid Response Deploys Trimble Unity IoT and Mobile Work Management Crisis exacerbated pre-existing ● pressure challenges Deployed Hydrant Pressure Recorders ○ to monitor pressures Digitized Field Operations with remote ○ working Outcomes ● Field visits reduced - compliant with ○ worker safety goals Eliminated paper in field ○ Remote monitoring helped address ○ field staff gap Accelerating their digitization strategy ○ 29
Large Wastewater Utility reduces cyclic maintenance Uses Remote Monitoring to direct field maintenance activities Part of Covid-19 response ● Enables moving from periodic ● maintenance to condition based maintenance Facilitates remote worker and ● safety strategy IoT devices bring flexibility ● Monitoring rapidly deployed ○ where needed 30
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