Surrey Citizens Advice Surrey
A short history of Patient and Public Involvement (PPI) 1974 2003 2008 2013 •Community •PPI Forums •LINks •Healthwatch Community LINks PPI Forums Health (Local Health Councils Councils Involvement (CHC) Networks) Surrey
What is Healthwatch? “ Healthwatch will be the new consumer champion for health and social care. It will exist in two distinct forms – local Healthwatch with a local Health & Healthwatch with a local Health & national level. ” Wellbeing Board, and Healthwatch England, with its own Health & Wellbeing Board, at Surrey
What will local Healthwatch do? Enable people to share views and concerns about local health and social care services Provide evidence-based feedback to commissioners and providers, to influence and to challenge Provide, or signpost to, information about local services Provide, or signpost to, information about local services and how to access them Have a seat on the local Health and Wellbeing Board Alert Healthwatch England and CQC to concerns about services Surrey
Voice Information Signposting Choices NHS Complaints Advocacy CHALLENGE – INFLUENCE - CHANGE Surrey
Involvement Influence Talk - Listen Learn Represent Surrey
Vision for Healthwatch in Surrey “Our view is that HW Surrey will act as a truly independent consumer champion, with the credibility to speak with a voice that will be heard and taken seriously by that will be heard and taken seriously by decision makers. To engage with people effectively enough to offer reliable evidence that can be trusted. That we listen to what people say from all parts of the community.” Surrey
Contract Contract award Help and CAB SILC Care (Lead Bidder) Independent Appointments Panel The Consortium Contract assigned (with CC Help and CAB SILC NED 1 NED 2 NED 3 NED 4 NED 3 approval) Care Chair Finance Compliance Inclusion Children Healthwatch Surrey (The Body Corporate) Subcontracting arrangement through SLA Chief Officer Key Sub Contractor Sub Contractor 2 Sub Contractor 3 Influencing Sub Contractors 1 Information Help and Care CABs SILC Various Providers Advice Signposting Community Influencing Manager Engagement & Engagement, Involvement • Research Officer • CAB Healthwatch • Engagement & Volunteer Advisor Volunteer Coordinator support, • Administrator Promotions and Publicity • Administrator • Engagement & Marketing Volunteer Advisor External • Helpdesk Advisor Providers & • Publicity & Local Board Communications Training Organisations Administration Governance Volunteers Surrey
Surrey
Local Healthwatch in a nutshell What we will do – help people get the best out of their local health and social care. Every voice counts. Local influence for local impact. Our ambition will be – the best health and care services, shaped by local needs and experiences. Our principles will be – championing equality; representation; evidence; accountability. dynamic, “ from the ground up ” . Our style will be – open, flexible, approachable, practical, Surrey
Next Steps – From April 1 st Healthwatch Surrey Board – Company set up, Chair and Non Executive Directors to be appointed Healthwatch Surrey contact number, SMS, email, website and twitter account in place Information, advice and signposting available in Citizens Advice Bureaux Initial engagement and communications Volunteer recruitment & support Surrey
Surrey Need information or advice about local health or social care services? Want to say something (good or bad) about local health or social care services and help make a difference? Get in touch – Your Voice Counts Get in touch – Your Voice Counts In person at your local Citizens’ Advice Bureau By telephone - 0303 303 0023 (Enquiries/Information) - 0148 447 131 (Office/Admin) SMS - 07592 787 533 By post - Healthwatch Surrey, Astolat, Coniers Way, Guildford GU4 7HL By email - info@healthwatchsurrey.org Twitter - www.twitter.com/HW_surrey Surrey
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