STUDENT ORIENTATION Albright Institute of Business and Language RTO: 45041 CRICOS: 03550J
Welcome! Welcome to Albright! We are delighted to have you! And welcome to your orientation day! Today is the start of a great journey! Yeaaaay! J At Albright we want to: Inspire you! Motivate you! Support you! Help you enjoy Australia! Provide the best educational experience! And make you feel like home! Join us and say, #iamalbright
Contact Us Phone: 1300 189 154 Webpage: www.albrightinstitute.edu.au MELBOURNE CAMPUS: Address: Level 2 & 8, 341-345 Queen Street, Melbourne – 3000 Email: admin.melbourne@albrightinstitute.edu.au SYDNEY CAMPUS: Address: Level 1, 269 Sussex Street, Sydney, NSW 2000 Email: admin.sydney@albrightinstitute.edu.au ADELAIDE CAMPUS: Address: Level 14, 90 King William Street, Adelaide, SA-5000 Email: admin.adelaide@albrightinstitute.edu.au BRISBANE CAMPUS: Address: Level 2, 360 St Pauls Terrace Fortitude Valley, QLD 4006 Email: admin.brisbane@albrightinstitute.edu.au
Key Staff Contact Details MARKETING MANAGEMENT Abu Huraira (CEO) Mimii Sumirattana (General Marketing Manager) Mimii.s@albrightinstitute.edu.au abu.huraira@albrightinstitute.edu.au Carlos Plata (Latin America) Mahsa Moravej (COO) carlos.plata@albrightinstitute.edu.au mahsa.moravej@albrightinstitute.edu.au Tanya Poonsub ( Thailand) Tanya.p@albrightinstitute.edu.au Valeriya Ignateva (Admissions Coordinator) Natalia Sanz valeriya.ignateva@albrightinstitute.edu.au natalia.sanz@albrightinstitute.edu.au Juan Manuel Uribe Mesa juan.uribe@albrightinstitute.edu.au
Facilities 1. Classrooms • Enjoy our modern classrooms! Please look after the furniture and equipment like you do at home! • Please do not leave any cups, water bottles, food containers in the classroom 2. Bathrooms • FLUSH used toilet paper; put Sanitary items in the bins provided. 3. Kitchen • DO NOT put foil/metal in the microwave. • Please remember that all crockery and cutlery is Albright property and must not be removed from campus. • Please ensure to wash whatever you use in the kitchen after you are finished. 4. Student Area • DO NOT leave your belongings unattended. • It is student’s responsibility to keep all common areas clean and tidy.
Health and Safety 1. Emergency Exits: Evacuate in a calm manner following the fire warden (wearing a red cap). Leave possessions behind! Your life is more important! 2. First Aid: When you require assistance, ALWAYS approach one of the staff members. 3. Any incident (fight, theft, fire, accident, etc.) must be reported. Request a form from one of the Student Support Officers or speak to the receptionist.
4. Emergency: follow the instructions. 1. DO NOT panic. 2. Listen carefully. 3. Stay with people. 4. Do not run . 5. Wait for the warden/follow your teacher. If you are alone, CALL 000 (Police, Fire, Ambulance) 5. Medical Emergency – call 000 1. Routine visits – General Practitioner (GP) 2. Ask student support to help you find the nearest GP 3. ALWAYS have your BUPA
Security 1. Do Not Leave Your Possessions Unattended. Albright Institute IS NOT responsible for loss or damage of your possessions. 2. Report property loss or damage so we could assist you the way we can. 3. Do Not Break The Law (Lawyer: AUD 400-600 per hour).
Administration/ Policies & Procedures
1. Student Support Services If you need help with any ACADEMIC or NON- ACADEMIC matters: Speak to your Teacher/a Student Support Officer. If you: q Are struggling with your studies q Think the course is not what you were looking for q Have language and literacy problems q Require extra academic support q Are facing any non-academic issues (financial or personal) which are affecting your studies
We Support You! Albright will do the best to help you overcome these issues by: ü counselling and coaching ü arranging for extra classes ü academic support ü extra resources and activities ü external referrals (may include a fee).
2. Policies and Procedures Student Handbook: - Link provided in orientation invitation email - Found on Albright Website: www.albrightinstitute.edu.au
2. PAYMENTS • Ensure all payments are made BY THE DUE DATE as per visa requirements • Payment options: Cash, Eftpos, Bank Transfer and over the phone payments • Payment plan: Can be found on offer letter • Payment reminders will be sent out to you prior to due date
Non-payment Warning Letters 1. If the overdue fees is not paid 2 days after due date: First Non-payment warning letter will be sent 2. If the overdue fees is not paid 4 days after due date: Second Non-payment warning letter will be sent 3. If the overdue fees is not paid 6 days after due date: Intention to Report (ITR) letter will be sent 4. Students will have 20 working days to make an appeal and clear overdue payments 5. If after 20 working days, fees has not been cleared, CoE will be cancelled for non-payment. This may affect your visa. Please note: Students will incur a late payment penalty fee of $50 for every month payment is not made
Financial Difficulty/Payment Extensions As an international student you have to pay your fees ON TIME. If you are facing financial difficulties, please speak to a Student Support Officer.
3. CONTACT DETAILS Always inform Student Services of ANY changes in your circumstances within 7 days by completing a change of contact details form : - YOUR CURRENT AND ACCURATE ADDRESS - YOUR CURRENT AND ACCURATE PHONE NUMBER - YOUR VALID EMAIL ADDRESS (Gmail, Yahoo, Outlook, etc.) - EMERGENCY CONTACT DETAILS (CURRENT AND ACCURATE) Your personal details are strictly confidential and will not be shared with anyone. If you have not received any notifications, please update us.
4. Complaints and Feedback FIRST – COMMUNICATE with the TEACHER. Then – Student Services If you further queries, feel free to have a chat with the campus manager. Complaints Form is to be provided by the Student Services by request. The form is to be provided to the ELICOS Coordinator or a Student Services Officer. If the issue is not resolved, it is to be escalated to higher management. Student Feedback is collected on a regular basis. Classes are monitored and observed by Coordinators to ensure quality education and continuous improvement.
Feedback Your thoughts and feedback will help us grow and be the best all the time! Please feel free to give us feedback about : • Your course and resources • The academic staff • The college staff • Facilities • Resources • Your agent You can speak to one of the staff, or fill the student feedback form available at reception!
5. Student Card A Student Card is your Australian ID. Student Cards are issued by Student Services at the beginning of your course. Student Cards give students access to special offers, memberships and discounts. ALWAYS have your Student Card on you. Lost, stolen or damaged Student Card? Approach Student Services IMMEDIATELY!
6. Record Keeping and Accessing Records 1. Assessment results can be provided by request (approach Student Services) 2. Assessment results are STRICTLY confidential: no results for a friend. 3. Assessment submissions, payments, requests for student card, must be completed in person by the student and not their authorised representative. 4. Students receive CERTIFICATE OF COMPLETION after completing the course. A certificate is issued within 30 days from the course end date. If you require your certificate urgently, please approach student support officers and advise them or send an email to prioritise. 5. Certificates ARE NOT issued in the middle of the course.
7. Overseas Student Health Cover (OSHC) https://www.allianz.com.au/ Private hospital cover Ambulance Visits to a doctor Have your Allianz OSHC card on you 24/7! No Allianz – AUD 500-700 for Ambulance Find a GP: https://healthengine.com.au/find/bulk-billing-gp/VIC/ Find a doctor after hours: : National Home Doctor Service - 13 74 25
8. Printing/Photocopying Services You can request prints at front reception: Please be mindful of the costs: • Black and White: 10cents per page (A4 and A3) • Colour: 25cents per page (A4 and A3) You must allow up to 1 hour for printing.
9. Suspensions, Deferments and Cancellations • Must complete a change of enrolment status form • Supporting documentation for application MUST be provided and an original or certified copy needs to be attached to your request • Please note there will be a $200 application fee for any of the noted requests. • Until request has been approved, you remain an active student at Albright and are required to maintain your visa conditions • Suspension: means for students who have commenced their course to put studies temporarily on hold. • Deferment: means for students not yet commencing their course and postponing the start date For suspensions and deferments: Your payment plan will be changed automatically • • Cancellation: to terminate or end your enrolment within ten (10) days from date of form lodgment, and change course enrolment status
This Is Australia! Your needs, rights and responsibilities
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