Standard Presentation July 2007
Company Background Founded in 1988 � Headquartered in Philadelphia, PA with a National footprint in 12 � states and 19 cities; 1200 employees Provides high-volume/high-performance BPO services including � mailroom, lockbox, document processing, payment processing, specialized customer care services, and technical support services Acquired US Facilities in 2000 � Customer base includes large corporations and state and local � governments Black Enterprise Top 100 Industrial/Service Companies for Seven � Consecutive Years - Ranked #62 in 2007 A Proven 18-Year Provider 1
Certifications & Recognitions Certified MBE with the National Minority Supplier Development � Council since 1998 – Local Membership in 13 States Black Enterprise Top 100 Industrial/Service Companies for Seven � Consecutive Years – Ranked #62 in 2007 US Conference of Mayors Excellence Award � Experienced Partner Meeting Diversity Needs 2
National Presence PRWT USF Our Operations Reflect the Communities We Serve 3
PRWT Management Team : L O O L H �- RKQVRQ Management Team – & K D L U PDQ� &( 2 1200 Employees Average 10 Years 86% Minority 100% Minority and/or 73% Female $ O W KHD�&D U XW K Women Managed ' L U H F W RU ) D F L O L W L H V � $ GP L Q L V W U D W L R Q 6NLS�/ H H 3 U H V L G H Q W � & 2 2 ) O D V K �: L O H \ 7%' % L O O 7XU � QH U . L U E \ � 6 P L W K ( 9 3 * H Q H U D O � 693� 0 DU N HW L QJ� & ) 2 &,2 &RXQVHO %XVLQHVV�' HY 5RVH�% U D YHU P DQ . DW K\� 0 D U W L Q &KHVW H U 5 L � GGL FN 9 3 2SHUDW L RQV� ' L U H F W RU ) LQDQFH 9 3 0DU N H W L Q J &RPSO L D Q F H $ O W RQ�6 KD Z 6 K H U U L . \ O � H 1 H4XHO $ U � P VW HD G 5REHUW D�$ O IRU G 9 3 0XQL F L S D O � 93 %XVLQHVV� 0DQDJHU + 5 93 & ) 6 � 766 6HUYLFHV� ( 0 6 ' HYHO RSP HQW 4
Products & Services � High-volume/high-performance BPO and specialized customer care services for customers in the following markets: – Tolls (Manual and electronic) – Parking and Photo Red-light – Child Support Payment Processing and Electronic Benefits Transfer (EBT)/Electronic Funds Transfer – HealthCare – Technical Services & Consulting 5
Top Contracts Client Since S/W Platforms New Jersey Medicaid 2004 Connexion DRPA/New Jersey E-ZPass 1999 Vector DRPA Tolls & Cruise Terminal 1998 Transcore San Francisco Parking Violations 1998 TIMS / eTIMS New Jersey Surcharge 1996 Vision/TIMS New York E-Z Pass 1995 Vector Los Angeles Parking Violations 1991 TIMS / eTIMS Philadelphia Parking Violations 1988 TIMS / eTIMS Blending Policies, Procedures, People and Proprietary Technology 6
PRWT Services Provided Services # Clients Mailroom 8 Data Entry 4 Call Center 8 Lockbox/Payment Processing 9 Research 2 Warehouse Management 1 Tag Distribution 1 Scanning 7 Image Review 2 Walk-in Center 3 Technical Services 4 Processed $1.0 Billion in Payments Meeting Rigorous Performance/Quality Standards 7
US Facilities Products & Services � Professional facilities management and maintenance services focusing on complex and highly secure maintenance and management projects – Building Operations and Maintenance – Navigation Locks and Drawbridge Operations – Custodial and Related Services – Specialized Equipment Operation and Maintenance – Electronic Security System Maintenance – Roads and Grounds Maintenance – Security and Armed Guard Services USF Maintains a Top Secret Security Clearance 8
USF Managed Facilities: 4.0 million sq. ft. City of Philadelphia TRIPLEX Curran-Fromhold/Riverside Virginia Department of (1.4 million sq. ft.) Correctional Facilities Transportation (1.1 million sq. ft.) (11 Moveable Bridges) Thurgood Marshall Federal DC Unified Judiciary Building Communication Center (1.0 million sq. ft.) (127,000 sq. ft.) U.S. Army Corps of Engineers Atlantic Intracoastal Waterway Social Security Administration (73 miles) Mid-Atlantic Service Center (570,500 sq. ft.) Market segments include Federal, Municipal, 9 Corrections, and Social Services
A Proven BPO & Facilities Mgmt. Provider USF Maintains PRWT Processes � 20 million mail items � 4.0 million square feet � 3.6 million inbound calls � 48 buildings � 4.4 million data entry items � 10 bridges � 13.8 million items scanned � 7 million images reviewed � $1.0 billion payments � $30 million tolls collected 10
Why PRWT? � Cost effective BPO manpower and management � Successful use of multiple technology platforms • eTIMS, Vector, Statewide Child Support Systems & Multiple ACDs/Switches � MBE requirements • Certified MBE - National Minority Supplier Development Council • Black Enterprise Top 100 Industrial/Service Companies � Proven high volume BPO provider Committed to Service Excellence 11
Thank You Customer Care Center Toll Collections Scanning and Indexing Lockbox
Recommend
More recommend
