Space Utilisation & Metrics - Team 4 Supporting Slides May 11th, 2020 Team Sponsor:
Team
Problem ➔ What hat are e th the e pand ndemic ic impact cts on on spa space ce util utilis isation Statements and nd th the e met metric ics? Short, Medium & Long Term ➔ Wha hat t are re the the tr trans nsformational l cha chang nges s to to lea easin ing st strategies?
➔ Used a central Google drive for shared documentation Our approach to ➔ Agreed the question(s) the Hack ➔ Used online collaboration tool (FunRetro) to ideate the problems ➔ Grouped the answers into What, Why and How ➔ Split team to research and write
Flexible Agile, Activity Workplace as Sustainability Digitisation of Employee Distributed Based, Human a Destination Workplaces Health, Safety Working Centric Design Experience & Wellbeing - Vehicle for Brand Expression and Culture Trends will not change, history tells us that disruptive events accelerate existing trends and also lead to new behaviours, COVID-19 is doing exactly this. Workplace Trends pre-COVID19
Greater willingness and The need for agile, Workplace becomes Focus on sustainability Technology is Health, safety and desire to work from flexible space increase, the place where we do and environmental improving fast. wellbeing has become home, or simply outside the purpose of space all the things we either impact of workplaces Digitization of the the number one the regular office. will change, people will cannot do or are will continue to be a workplace will priority, with the need come to the office for difficult to do at home. priority. Workplace has accelerate to enable to reassure and give specific reasons a role in the human contact people the confidence impacting on the type environmental social compliance and less that the environment is of spaces and services responsibility and reliance on people to safe. required. resilience. provide services (Apps, IoT, Sensors and Robotic) Companies are taking a forward- thinking approach, where it’s not just about protecting the occupants of buildings now, but adopting measures to protect against future outbreaks. What We Know
Key Time-Phases: Medium-term Short-term Long-term Social Distancing Return to work New normal (6-8 weeks) (3 months-12 months) (12 months +) Analytics and technology Lease management and service enhancement Our Approach
Return to work continual Areas analytics can support return to work: testing and adjusting: Priorities Metrics to support Numbers coming into building, Planning Social Distancing Compliance Distance between people working or collaborating/ socialising Numbers in meeting rooms/ enclosed spaces Cleaning & hygiene Which spaces were used in day, how often? Testing Has a space been vacated? Real time monitoring & trailing Air quality & humidity Employee confidence/ Wellbeing Surveys to understand employee confidence Demonstrate numbers of spaces cleaned Show when enclosed/ social spaces are occupied (incl amenities) Weekly Trace occupancy where COVID has been identified change review Insights from data will be key as there is no precedent for our current situation. There will be a need to maximise and repurpose existing technologies, else leverage investments in technology solutions which will continue to support working practices into the new normal. The short term - Return to Work
Area Technology Employee Cleaning & Compliance Workplac Communa Meeting Building Amenities solutions confidence/ hygiene e areas l & social rooms & access and (washrooms, Wellbeing areas enclosed flows lifts, spaces stairwells) Scheduling Space scheduling X X X and access applications control Building access X X control Visitor management X X applications Sensors PIR Sensors X X X X X Thermal imaging/ X X X X X X people recognition Environmental X X X X management Privacy X Bluetooth Beacon X X X X X X dependent sensors Wireless network X X X Wearables X Communications X Signage X X X X X X X X Surveys X X X X X X X Technology Solutions to Support Key Return to Work Priorities
Medium term metrics as people continue to manage Social Distancing ● Ongoing tactical reporting as per Short Term ● Standard metrics still valid: Space utilisation (occupancy %, cost per area) ● Value from the workplace: ○ Workplace & collaboration experience ○ Effectiveness of new working styles and patterns and importance for office users ○ Workplace environmental impact Start looking for signs of the new normal This will be reflected in trends showing the stabilising of: ● occupancy levels ● working patterns and ways of working in the office ● changing demand for services Enabling the development of future workplace strategies and designing of the workplace The Medium Term - Metrics to Support
The Optimal Ecosystem Model Source: JLL, “Unissu Presentation - Commercial Real Estate as an Ecosystem” Cushman & Wakefield, “What Occupier Wants - Outlook 2020” In-House Flex Just-In-Case Increased Space Lease Structure Digital Space Mgt. Working Services Space to Landlord Non-Utilization Base + Dynamic & Community Tools Expansion Space & Community Tools for Dynamic Asset Ecosystem - Landlord/Tenant Realignment
A. Centralised Model B. Split Support Model C. Split Client Model D. Distributed Localised Model Source: Simon Pole @Unispace Communal & Collaboration Spaces Closer to Home - Derisking the Commute
Questions? Thank You!
Team Composition Tea eam mem ember Com Company Rol ole Freespace Head of Business Intelligence John Cowx (Team Lead) Cindy Martin Diageo Head of Strategy & Standards CRE Claire Odgers Millennium Capital Management EMEA Head of CSRE Stephen Corkin NFS Technology Group Head of Corporate Sales, Workspace Laurent Soulat Unispace Regional Principal - Client Partnerships Bethany Bradshaw Savills Graduate Surveyor - Occupier Services Olga Pushkina Seven Project Manager Simon Abboud Plug and Play Ventures Analyst - Real Estate & Construction Tech.
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