SMI Introduces: Managed Maintenance & DRS Emergency Services
Your Team Scott Crennan Robyn Butler Chief Executive Officer Chief Financial Officer Scott is an SMI Co-Founder, actively Robyn is an SMI Co-Founder involved in the commercial managed with over 25 years in the financial maintenance industry for over 31 and operations sector for retail, years. He leads by prioritizing client hospitality and entertainment. Her retention, vertical partnering with diverse experience brings strategic top-tier vendors, and developing expertise to in-house systems, opportunities to merge managed technology, process improvements, growth initiatives with existing and and dynamic ideation. new industries. Michael DiTaranto Erin Francis Holly Lane Chief Operating Officer, DRS VP, Client Services and Director of Operations, SMI Business Development Michael brings over 20 years of Holly has over 14 years of Erin has over 12 years of experience implementing best experience ranging from experience in developing and practices in operations. A surge in commercial HVAC to retail facilities growing both sides of facilities fire, flood and mold remediation maintenance & disaster recovery maintenance: client satisfaction requests has created an services. Through client and and contractor loyalty. She serves opportunity to put Michael’s skills contractor partnerships, along as the ideal liaison to perfectly in operations management and with being KPI motivated, Holly align new and existing client’s client relations to use, ensuring has driven a successful growth & rapidly changing needs with superior client service and risk retention rate within SMI. the ideal financial, human and management control. scheduling resources. 631-874-2636 x 101 erin@smi247.com
What We Do
Interior and Exterior Maintenance • Floor cleaning • Stone, metal, wood cleaning • Window cleaning • Emergency services • Housekeeping • Storm preparedness • High dusting • Handyman services & fmoor repair • Awning cleaning • Floor refjnishing • Construction clean-up • Restorative cleaning
Emergency Services • Flood remediation • Mold testing and remediation • Bacteria, lead & asbestos testing and remediation • Smoke and fjre restoration • In-house & on-site IICRC certifjed team in water restoration, mold, and sewage remediation. • We utilize Xactimate & time/material platforms to create a cost efgective solution to your unique situation We have highly experienced disaster recovery specialists with response capabilities that enable us to react quickly to any type of disaster in any location, any time, 24/7!
Technology
SMI Uses a Variety of 100% Tech Profjciency Requested Systems • SMI’s custom built in-house database system works in concert with all third party systems (Service Channel, Fexa, Corrigo, Tango, FM Pilot, etc.) • SMI’s customized database enables services to be tagged for 2/4/24/48/72 hour response requirements • Automated emails are sent to assigned team members • XML/API Interface enables real time access to scheduling, notes, NTE changes, proposal requests, attachments, status updates • SMI’s custom vendor portal expedites inbound and outbound scheduling requests, paperwork, compliance, and communication Client portal is in development.
SPAN: Service Partners & Associates Network
SPAN: Service Partners & We take care of our Associates Network crews so that they take SMI is proud of our Service Partners & Associates Network (SPAN) and their dedication to you, our valued customer. care of you. • SMI has over 30 years identifying the top-tiered service providers nationwide and in Canada • Using bundled services, we are able to obtain cost efgective pricing • Strict vetting procedures • Meet timeline compliance and IVR SLA’s • Allows primary and secondary crew development nationwide and in Canada • SMI’s internal grading system rates each SMI crew • In-depth insurance compliance • IICRC certifjed Service Partners
KPI’s: Key Performance Indicators and Internal Rating System
KPI’s Measurable Success Through system integrations and enhanced portal capabilities, SMI can adapt to efgectively monitor a clients specifjc Key Performance Indicator. Client KPI Examples Below: Internal Vendor Rating System: • Days to schedule • Insurance compliance • Days to invoice • Quality • IVR usage (if applicable) • Completion rates • Cost competitiveness • Reschedule rates • Quality • Cost competitiveness • Completion rates • Days to schedule • Days to invoice • IVR compliance • Administrative compliance
Pricing
Continuing Dedication to Streamlining The best way to achieve Processes & Creating Leverage optimal pricing is • Bundled pricing options to achieve • Economies of scale pricing optimal cost • Use of custom portal & system • Quickest payment terms in the industry for our service providers
SMI Supports
Giving Back SMI & Relic Did you know? Since its inception, SMI has supported a variety of clean water initiatives. We A Single Oyster have chosen to partner with two important non-profjts working to clean our Filters 50 Gallons of Water Each Day. bays and estuaries. The fjrst is Relic, a local start up in the social entrepreneurial space dedicated to keeping our natural waterways clean by planting up to 5 oysters for each t-shirt they sell, in one of three locations: 1) Moriches Bay, Long Island, NY 2) Chesapeake Bay, Maryland 3) San Francisco Bay, California
Giving Back SMI & MBP Did you know? The second is Moriches Bay Project, a local non-profjt, who to date has With SMI’s planted over 600,000 oysters in Moriches Bay. donations, MBP will plant 50,000 oysters Aside from planting oysters, MBP dedicates their time to educating school in Moriches Bay– children on the importance of clean waterways, while engaging them in that’s 2.5 million oyster bed building activities. gallons of fjltered water daily! Learn more about the important work they do at morichesbayproject.org.
Addressing Global Needs SMI proudly supports a broad range of philanthropic organizations.
Perfecting the Balance of Management | Maintenance | Recovery
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