SHS data for 2015 – 16 Analysis of the preliminary data
Overview of data • FACS has analysed the last five years of data from the Specialist Homelessness Services (SHS) Collection to build a picture of what was delivered over that period. We have been identifying gaps in the data and are making changes to how we collect and interpret data, to increase the accuracy, depth and relevance of our findings and our capacity to assess individual and group need. • The data shows us that client numbers have increased significantly since the reforms, from 51,786 in 2013 – 14 to 69,715 in 2015 – 16. This increase is partly driven by the No Wrong Door approach, with fewer people being turned away and more people receiving services, such as an Initial Assessment and referrals. • We have also seen an increase in clients with unmet need, particularly for accommodation, where SHS may not be able to provide all of the services a client needs. These changes in access arrangements need to be considered when looking at changes in the data over time. • FACS will provide more guidance about recording unassisted requests. We will also work with the sector to develop more efficient and transparent ways to monitor unmet demand for homelessness services in NSW. • The data from the five-year period shows us that demand is outstripping available accommodation and support, with the number of people who need assistance growing faster than the increase in the number who have received it. Preliminary 2015 – 16 data suggests that around 9,000 more clients needed accommodation but the number of clients receiving accommodation remained about the same. This caused the proportion of clients who needed and received accommodation to decrease from 82% in 2013 – 14 to 61% in 2015 – 16. • At the same time, the number of clients in need of assistance to sustain tenure grew from around 12,000 to just over 20,500 – a large increase – with 80% receiving assistance compared to 92% in 2013 – 14. Again, despite the proportional decrease, more clients received assistance to sustain tenure in 2015 – 16 than in any previous year. This is a positive indicator of prevention and post-crisis interventions, and will have contributed to an extra 9,000 clients who needed assistance with housing either obtaining or maintaining housing by the end of their support. • Preliminary 2015 – 16 data analysis was used in this presentation. Since this time, further 2015 – 16 data has been published by the Australian Institute of Health and Welfare (AIHW) and is available at www.aihw.gov.au/homelessness/specialist-homelessness-services-2015-16/ 2
SHS data for 2015 – 16 1. Marking five years of the SHS Collection Understanding the shift from 2013 – 14 to 2015 – 16 2. 3. What outcome data we have available now The 2015 – 16 data used in this presentation is preliminary and unpublished. Final results reported by FACS, the Australian Institute of Health and Welfare (AIHW) and in the Report on Government Services (ROGS) may vary from what is presented here. 3
Five years of the SHS Collection in NSW 19,360 337,153 5 years extracts support submitted periods Number of data extracts per month 400 300 200 100 0 Jul-11 2011 – 12 2012 – 13 2013 – 14 2014 – 15 2015 – 16 Jul-12 Jul-13 Jul-14 Jul-15 Submitted Missing/Invalid 4
How we record and report on unmet demand FACS has identified a need to: • provide more guidance to providers about when to record unassisted requests • work with AIHW to develop a better approach to recording support for people who receive an Initial Assessment and referral only • understand and be transparent about how changes in our processes and policies impact our data • find ways to incorporate data from Link2home, DV Line and Temporary Accommodation when we are looking at unmet demand for homelessness services. 5
Significant shift in turnaways and support periods Daily Turnaways Clients Support Periods 120 120,000 120,000 114 110 103,739 100 100,000 100,000 103 80 80,000 80,000 77,403 74,712 74,983 73,213 69,715 67 60 60,000 60,000 52,105 51,953 51,786 48,262 40 40,000 40,000 39 20 20,000 20,000 0 - - 2011-12 2012-13 2013-14 2014-15 2015-16 2011-12 2012-13 2013-14 2014-15 2015-16 2011-12 2012-13 2013-14 2014-15 2015-16 Daily average number of unassisted requests Demand for Link2home increased by 19% from 150,000 calls in 2014 – 15 to 176,000 calls in 2015 – 16 – an average of 480 calls a day. 2015 – 16 data is preliminary and subject to change 6
We are seeing a shift from unassisted requests (people being turned away) to clients with unmet needs Average daily unassisted requests Clients with unmet need for accommodation for accommodation 100 16,000 90 14,000 80 12,000 70 10,000 60 15,471 50 8,000 96 89 79 40 6,000 30 51 7,274 4,000 5,551 5,267 20 4,347 29 2,000 10 0 0 2011-12 2012-13 2013-14 2014-15 2015-16 2011-12 2012-13 2013-14 2014-15 2015-16 2015 – 16 data is preliminary and subject to change 7
The number of clients receiving accommodation has remained about the same and more clients have received assistance to sustain tenure … but unmet need has increased Client service needs by whether services were received 35,000 100% 94% 92% 31,385 84% 82% 30,000 80% 80% 25,000 22,350 22,463 21,419 61% 21,224 20,558 60% 20,000 15,000 12,843 40% 12,161 9,925 9,761 10,000 20% 5,000 2011 – 12 2012 – 13 2013 – 14 2014 – 15 2015 – 16 2011 – 12 2012 – 13 2013 – 14 2014 – 15 2015 – 16 0 0% Accommodation Sustain Tenure Number of clients who needed and received services Number of clients who needed but did not receive services Percentage of clients who received services 2015 – 16 data is preliminary and subject to change 8
Unmet need for specialist services has also increased but this appears to be because fewer clients are receiving these types of services Client service needs by whether services were received 95% 12,000 100% 93% 92% 93% 89% 89% 85% 84% 83% 83% 80% 79% 79% 10,000 80% 9,664 9,420 9,353 9,254 9,154 64% 64% 8,827 8,000 8,184 7,968 7,872 60% 5,252 7,221 4.538 4,582 4,551 4,472 4,482 6,000 3,940 3,977 3,764 3,723 40% 2,883 2,493 2,574 4,000 2,231 2,315 20% 2,000 0 0% Mental Health Family Drug/Alcohol DFV Counseling Other Specialist Services Number of clients who needed and received services Number of clients who needed but did not receive services Percentage of clients who received services 2015 – 16 data is preliminary and subject to change 9
Proportional demographics remain about the same Sex Age Aboriginal Clients 7% 23% 28% 6% 22% 25% 43% 42% 43% 58% 57% 44% 28% 75% 72% 26% Male Female Under 15 15-24 25-54 55+ Aboriginal Not Aboriginal 2013 – 14 2015 – 16 Note: The proportion of support periods where Aboriginal status was not reported decreased from 13% in 2013 – 14 to 7% in 2015 – 16. This will account for part of the shift in the proportion of Aboriginal clients. 2015 – 16 data is preliminary and subject to change 10
Outcome data • There is ongoing consultation with the sector to develop outcome measures for homelessness services. • The following slides look at some of the existing outcome indicators used in national reporting. • We know there are issues with these indicators but we can learn from these as we develop new measures. 11
13,000 more clients needed assistance with housing in 2015 – 16 and SHS assisted an extra 9,000 clients to obtain or maintain housing* 35 000 100% Number of clients who needed assistance with housing 31,893 All clients who Proportion of clients living in independent housing 90% needed assistance 10,812 30 000 with housing: 80% • 49% homeless 25 000 66% 70% 65% • 51% at risk of 57% 60% homelessness 19,636 20 000 19,015 17,336 7,265 16,733 6,693 50% 7,374 6,061 15 000 40% 30% 10 000 20% 5 000 10% Independent housing 9,962 10,672 12,322 12,371 21,081 – 0% includes living in your 2011-12 2012-13 2013-14 2014-15 2015-16 own home or renting in Clients in non-independent housing after support private, public or community housing Clients in independent housing after support After Support: Independent Housing 2015 – 16 data is preliminary and subject to change *compared to 2013 – 14 12 Italicised numbers are estimated based on total and percentages
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