Shelley Haynes , Chaplain Monica Longmire , Manager of Health & Community Integration January 24, 2018
Access Community Health Network PSS Quality Improvement Presentation: Support Group • Rationale: To increase the number of clients at support group at Madison Family Health Center • Baseline data 2016-2017 grant year: One client attended support group at Madison • Strategies for improvement: • Change from bi-weekly meeting to quarterly meeting • Cancelled support group at Grand Boulevard Health and Specialty Health Center to allow clients to attend at Madison • Flyers for promotion • Survey conducted to gather patient interest in support group and assist in choosing topics • Different topics for each support group session
Access Community Health Network PSS Quality Improvement Presentation: Support Group • Results of new support group format • August 23 rd support group • 6 clients attended • October 25 th support group • 7 clients attended • Increased client interest in spiritual care
Access Community Health Network PSS Quality Improvement Presentation: Support Group • Challenges • Flyer for August support group wasn’t printed and distributed in time • Receiving Jewel gift cards and bus cards for October support group • Language barrier • Client work/school schedules • Gaining client interest, follow-through and commitment • Conclusions • Increase in client numbers and participation • Will continue with new format • Sustaining improvement • Printing flyers in house to reduce costs • Continuing to inform clients about upcoming support groups • Keeping up-to-date flyers posted • Distributing flyers to case managers to give to their clients
Access Community Health Network PSS Quality Improvement Presentation: Support Group Questions?
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