Self Care: Objectives: Avoiding Burnout at Work Learn how to - PDF document

3/ 28/ 2017 Self Care: Objectives: Avoiding Burnout at Work • Learn how to identify burnout and leverage the skillset of your leadership team • Learn how to foster and support a culture that prioritizes self-care • Create an action plan and execute in 30 days Elizabeth Brown Director of Human Resources Neighborhood Legal Services of Los Angeles County What is Burnout? Two key definitions of burnout are: • “A state of physical, emotional, and mental exhaustion caused by long term involvement in emotionally demanding situations.” Ayala Pines and Elliot Aronson (Career Burnout: Causes and Cures) • “A state of fatigue or frustration brought about by devotion to a case, way of life, or relationship that failed to produce the expected reward.” Herbert J. Freudenberger (Burnout: The High cost of Achievement) In essence, burnout is a mixture of stress, exhaustion, and long-term disillusionment. Primarily strikes people who are highly committed to their work. 1

3/ 28/ 2017 The Yerkes-Dodson Law How Does this Apply to Leaders in Legal Services? • Burnout affects high achievers • Burnout affects you and your team emotionally and physically • Hidden cost of empathy … dictates that performances • Burnout affects the objectives of the organization increases with physiological or • Burnout affects performance negatively A22 mental arousal, but A23 A24 A19 • E.g., paralysis, desensitized, overly sensitive and/ or anxious only up to a point. A20 A21 When levels of • Burnout affects outcomes for the population we serve arousal become too high, performance • Poor performance from advocates decreases. (BURNOUT) We want to avoid this: Recognize and Identify Burnout • … within yourself • Manage • … with your team • Manage stress and stress factors—different from burnout A25 • Eustress vs. Distress • How does this effect the Yerkes-Dodson Law Bell Curve? • E.g. New hires, new attorneys will have curves with peaks to the left. They can easily tip into overwhelm and distress as they are being exposed to so much new information • Experience moves the peak to the right 2

Slide 6 A19 You cant expect the same level of performance from a new hire or new attorney compared to an experience attorney. Of course they will be slower. The biggest complaint I hear from managers is that the newer attorneys need more cases, they are slow. If you rush them, you will increase their stress levels and their performance will decrease. Give them time to dvelop habits and assimilate the knowledge they are leaning. Author, 3/20/2017 A20 Take the time to build relazation techniques into your days to reduce stress levels and keep to the left of the curve Author, 3/20/2017 A21 Increase your self awareness to recognize when your stress levels are increasing and determine whythis is occuring, when you recognize a pattern developing take action and reduce this Author, 3/20/2017 A22 Burnout Symptoms: Having a negative and critical attitude at work, dreading going into work, wanting to leave once you're there Author, 3/23/2017 A23 Having low energy and little interest Author, 3/23/2017 A24 Having trouble sleeping, bring absent from work, having feeling of emptines, experienceing phsycial complaints, beeing irritated easily by team member, having thoughts that your work doesnt have meaning or make a difference, pullilng away emo0tionallyy from your collegues or clients, feelinf that your work and contribution goes unrecognized, blaming other for your mistake, thinking of quitting work Author, 3/23/2017 Slide 8 A25 Recognize Eustress is healthy stress. It moves you to increased performance Distress is unhealthy stress and tips you to the right of the curve where performance decrease and the effects of stress increase. E.g. New hires, New attorneys will have curves with peaks to the left. They can easily tip into overwhelm and distress as they are being exposed to so much new information Experience moves the peak to the right Author, 3/23/2017

3/ 28/ 2017 SELF CARE: What is it and Why is it so important? What is the Key to Avoiding Burnout? Identify your own needs and take steps Identify the needs of your organization to meet them. and take steps to meet them. SELF CARE Personal Organizational A28 A29 • Care for yourself first. • Infuse self-care philosophy in Leadership Team • “Do no harm to yourself when helping • Regular supervision and ongoing others.” A27 support A26 • Prioritize your physical, social, A30 A31 • Continuous communication and emotional, spiritual needs. Examples? feedback • Be aware of the emotional and physical • Infuse self care philosophy in meetings manifestations of burnout. and staff interaction. • E.g., empathic resonance, anger, sadness, hyperarousal, hypersensitivity Fostering, Supporting, and Prioritizing Self-Care in your Organization The CLT Model SELF CARE: • Culture: Change; Awareness Culture Leadership • Leadership: Accountability; Manage How do we foster with care in mind self care in our • Training: Learning; Utilizing and Training organization? leveraging internal skills; Practice 3

Slide 10 A26 Implement De-stress and Di-gest meetings Author, 3/23/2017 A27 We value the body more than the mind. We should actually value the mind more - Physical health and physical hygeine, What did our parent teach us, do we teach our children? Do we teach our families? We sustain psychological injuries more. We must care fo ourselves Author, 3/23/2017 A28 Examplet of an oxygen mask on a pkleane Author, 3/23/2017 A29 Easiest thing to forget Author, 3/23/2017 A30 Talk openly with a trusted friend, sit outside wand listen to births, practice breathing Author, 3/23/2017 A31 Make sure you are eating a well balanced diet, get enough sleep, make room in your life for a nap, make exercise a regular part of your routine, listen to music you enjoy, yoga, reading, plant a garden, buy yourself something, attend a class, spa Author, 3/23/2017

3/ 28/ 2017 We need to incorporate self care in our Executing Self-Care Principles: organization… WHAT NOW? Create an Action Plan • List three stressors in your • Think about the stressors and ways to organization that you would like to incorporate self-care within your eliminate. organization. • Identify what you can change about • Make your action items measurable. these situations and what you cannot. • Based on the three stressors, how can • List two methods of dealing with those you apply the CLT Model? stresses. • How will you ensure your action items will foster, support, and prioritize self care in your organization (Culture, Leadership, Change)? Resources ATKINSON, MARY. (2005) A PRACTICAL GUIDE TO SELF-MASSAGE. BERNARD, PATRICK. (2004). MUSIC AS YOGA. DISCOVER THE HEALING POWER Discussion: OF SOUND. GREENBLATT, EDY. (2009). RESTORE YOURSELF: THE ANTIDOTE FOR PROFESSIONAL EXHAUSTION. Feedback and SCOTT, S.J. (2016). DECLUTTER YOUR MIND: HOW TO STOP WORRYING, RELIEVE ANXIETY, AND ELIMINATE NEGATIVE THINKING. Questions JARMEY, CHRIS. (2001). BOOK OF MEDITATION. LEARN HOW TO USE MEDITATION & VISUALIZATION FOR INNER CALM & PHYSICAL & SPIRITUAL WELL-BEING. MANSON, MARK. (2016). THE SUBTLE ART OF NOT GIVING… A COUNTERINTUITIVE APPROACH TO LIVING A GOOD LIFE. TANNEN, DEBORAH. (2001). TALKING FROM 9 TO 5: WOMEN AND MEN AT WORK. TANNEN, DEBORAH. (1999). THE ARGUMENT CULTURE: STOPPING AMERICA’S WAR OR WORDS. 4

3/ 28/ 2017 Reference List YERKES-DODSON LAW GRAPH ANDERSON, LIANE. RETRIEVED FROM HTTP:/ / WWW.MORNINGTONPENINSULAPSYCHOLOGIST.COM.AU/ STRESS-- BURNOUT.HTML STECKLER, TAMARA AND LIGHT, VICKI E. THE HIDDEN COST OF EMPATHY: HOW TO ADDRESS SECONDARY TRAUMA STREET IN A CHILD LAW OFFICE You will always get a high ROI HTTP:/ / WWW.AMERICANBAR.ORG/ PUBLICATIONS/ LITIGATION- COMMITTEES/ CHILDRENS-RIGHTS/ ARTICLES/ 2017/ HIDDEN-COST-OF- when you invest in EMPATHY-HOW-TO-ADDRESS-STS-CHILD-LAW-OFFICE.HTML SELF CARE. THANK YOU! ELIZABETH BROWN Director of Human Resources Neighborhood Legal Services of Los Angeles County elizabethbrown@nlsla.org 5