Safety Culture: Magic Potion Welcome! Inova Mount Vernon Donald J. Brideau, MD CEO, Vice President Stacey Schaab RN, MBA, CPHQ, NHA Director of Quality Department
Housekeeping • Slides were sent this morning • Webinar is being recorded • Please use the “telephone” option – Audio pin prompt • All participants are muted Engage! • – Raise your hand – Type in a question/comment Feedback survey will launch at • completion of the webinar
Safety Culture- Magic Potion Donald J. Brideau, MD Stacey Schaab RN, MBA, CPHQ, NHA CEO, Vice President Director of Quality Department Inova Mount Vernon Hospital Inova Mount Vernon Hospital
Inova Mount Vernon Hospital
Inova Mount Vernon Hospital • Founded in 1976, IMVH is a 237-bed community hospital offering patients convenience and state-of-the-art care in a unique healing environment. • Achieved the American Heart Association/American Stroke Association award for “ Gold-Plus Elite ” designation for its premier stroke care. • Received the Press Ganey Guardian of Excellence Award : 95% percentile for 2015 & 2016 related to Emergency Department Clinical Quality & Patient Satisfaction. • Earned Straight A’s since 2014 on the Leapfrog Hospital Safety Grade . • Recognized by CareChex National Rating for Orthopedic Surgery as 21st in the Nation and #1 in the State of Virginia . TJC Successful Survey! December 2016 TJC Results: 3 Directs and 8 Indirects. All were abated before the end of the survey. Important to note, there were no Nursing, Infection Control, Emergency Management or Leadership citations.
‘Making & Mixing the Magic’ To improve safety culture, concoct the following: Mix everything together (Not just one ingredient) Add a few drops of communication Pour in some teamwork Include a bit of patient/family-centered care Apply as applicable Applications may include: Regulatory Survey FMEA Core Measures TeamSTEPPS Engaged Staff Just Culture Shared Mental Model CUSP Safety Symposium
Kotters 8 Steps of Change Linens 7
Applying Change to the Magic
Comprehensive Unit-based Safety Program Method of Communicating Change The Comprehensive Unit-based Safety Program (CUSP) includes strategies towards making patient care safer by improving the foundation of how your physicians, nurses and other clinical team members work together. It builds the capacity to address safety issues by combining clinical best practices and the science of safety. CUSP is a structured strategic framework for safety improvement that integrates communication, teamwork and leadership to create and support a culture of patient safety that can prevent harms. CUSP draws from frontline providers who have the most knowledge about safety hazards and the means to lessen the severity of those hazards and provides a mechanism to help defend against hazards. CUSP is implemented at the unit level and provides a scalable program that can be implemented throughout an organization.
Outcomes… Days Infection Control-FREE - CLABSI: 0 since 12/1/17 (136 days) - CAUTI: 0 since 2/2/16 (104 days) - VAC: 0 since 10/1/16 (228 days)
2016 HSOPS Results Mount Vernon Hospital KEY 1 Percentile Group *Benchmarked against 2016 AHRQ Database (All Hospitals) No Change 1 Percentile Group N=953 2 Percentile Groups Handoffs and Transitions Teamwork Across Units Perceptions of Patient Safety Management Support for Patient Safety Manager Communication Expectations around Openness Non-Punitive PS Response to Error Staffing Event Reporting Teamwork in Unit Organizational 10 th Percentile or Learning Feedback About Less 25 th Percentile Error 75 th Percentile 90 th Percentile Average
2016 HSOPS Results Mount Vernon Hospital (CONT’)
2016 HSOPS Results Mount Vernon Hospital (CONT’)
Action Plan Towards Sustainability • Promote Effective Communication and Transparency All care areas such as OR, etc. Safety Survey/ Debriefs/Goal Setting CUSP Safety Call @ 7:45am Leadership Huddle @ 9:30am • Permit Data Review/Sharing with all Staff True North Board Staff Shift Huddles • Provide Information re: Hospital-Wide Safety Initiatives Hand Hygiene Compliance Fall Reduction via ‘ No Patient Walks Alone ’ Campaign • Propel Cultural Behavioral Change Call bell response time
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