S ULTHAR P ROPERTIES LLC Bedford, TX 76021-6130 Austin, TX - PDF document

Dallas / Fort Worth Office: Austin Office: 4101 Airport FWY, Ste 237 7901 Cameron Rd, BLD 2, Ste 142 S ULTHAR P ROPERTIES LLC Bedford, TX 76021-6130 Austin, TX 78754-3802 Phone: 972-SULTHAR S ULTHAR , S ERVICE , S ATISFACTION Phone: 512-GO-SULTHAR Phone: 817-GO-SULTHAR Phone: 512-467-8584 Fax: 817-857-1044 Fax: 512-318-2536 Dear Property Owner, We appreciate your recent inquiry concerning your property management needs with Sulthar Properties. We are a customer service focused company specializing in property management for single-family homes, condominiums, townhomes, duplexes and fourplexes. OUR MISSION STATEMENT Sulthar, Service and Satisfaction - Sulthar Properties provides property management and real estate brokerage services to property owners and investors at an affordable cost. We believe and practice great customer service at every level of the organization so that our property owners and tenants are very satisfied. Our commitment to our property owners, investors and tenants is to increase the value of the properties we manage. The 3-S logo represents what we believe and practice. We provide an exceptional residential property management experience. When you use our services:  We explain every aspect of our property management services  Determine a fair market rent for your property  Offer a detailed inspection of y our property for the purpose of it being in “Rent Ready” condition.  No Hidden Fees We utilize a teamwork approach with our owners in managing your properties. We know that business is about relationships – we will want to get to know you and learn your preferences and goals for your property. If there is anything that can be improved we want to know and trust that you will communicate with us freely along the way. We have prepared a booklet that outlines the benefits and services you as our client can expect from Sulthar Properties LLC. By knowing about our internal processes, you will come to better understand how we operate and discover all the matters we handle for you behind the scenes. Thank you for your interest in Sulthar Properties LLC, we look forward to serving as your property management specialists and living up to our 3-S logo, SULTHAR, SERVICE & SATISFACTION. Please contact us at 972-SULTHAR, 817-GO-SULTHAR or 512-GO-SULTHAR. We look forward to hearing from you. Sincerely, Mohamed Yakub Sulthar President/Broker Sulthar Properties LLC 972-SULTHAR Ext. 101 WWW . SULTHARPROPERTIES . COM

Dallas / Fort Worth Office: Austin Office: 4101 Airport FWY, Ste 237 7901 Cameron Rd, BLD 2, Ste 142 S ULTHAR P ROPERTIES LLC Bedford, TX 76021-6130 Austin, TX 78754-3802 Phone: 972-SULTHAR S ULTHAR , S ERVICE , S ATISFACTION Phone: 512-GO-SULTHAR Phone: 817-GO-SULTHAR Phone: 512-467-8584 Fax: 817-857-1044 Fax: 512-318-2536 THE SULTHAR PROPERTIES MANAGEMENT DIFFERENCE Our people make the difference with experience and knowledge of the industry  Management in a proactive, not reactive, style  24-Hour Emergency Maintenance Service – No more after hours/weekend calls for you!  New tenant orientations  Superior Tenant Screening = minimized chance for risk and property damage  Clear and concise monthly accounting statements  Highly qualified property management specialist  Flexible communication methods  Our services are a tax deductible expense to offset your rental income Our People Make the Difference - We know that the key to our success is in the relationships that we have developed with our clients over the years. It is our intention to get to know your goals, motivation, and style and to allow you to be involved as much or as little as you desire in management decisions. As time passes, we get to know our owners on a personal basis too. To us, property management is much more than just managing property. Management in a Proactive Style – In general, most of us do not like to spend money until we have to, but the key to retaining the value of a residential asset is keeping the property in top condition. As properties age, repairs can be expected – the key is controlling the timing of them. We can help you plan a preventative maintenance program suited to your individual property and assist you in working out a budget to meet those plans so that you can be prepared when replacements are needed at the very worst times. When you plan to spend money on your home, you are in control! 24-Hour Emergency Maintenance Service – After hours, weekends and holidays, you can rest assured that we are still “on the clock” to handle maintenance emergencies that arise. When tenants move in, they are given instructions as to what constitutes a true “emergency” and how to reach us if needed. New tenant orientations – Communication is the key to letting people know how you operate and what you expect of them. When our tenants come in to pick up keys and pay their first month’s rent, they undergo a 30 minute orientation that covers rent collections, property condition and maintenance, and their responsibilities as a tenant in the care of their rental home. It’s a valuable Q&A time that helps minimize future problems. WWW . SULTHARPROPERTIES . COM

Dallas / Fort Worth Office: Austin Office: 4101 Airport FWY, Ste 237 7901 Cameron Rd, BLD 2, Ste 142 S ULTHAR P ROPERTIES LLC Bedford, TX 76021-6130 Austin, TX 78754-3802 Phone: 972-SULTHAR S ULTHAR , S ERVICE , S ATISFACTION Phone: 512-GO-SULTHAR Phone: 817-GO-SULTHAR Phone: 512-467-8584 Fax: 817-857-1044 Fax: 512-318-2536 Superior Tenant Screening – In selecting the right residents for your property, we believe that doing our homework in the beginning reduces risk and potential property damage thereby minimizing your headaches later. We require each adult (18yrs and older) that will live on the property to complete a thorough Texas Association of Realtors (TAR) application. We then evaluate rental and employment history, verify current income and analyze credit history following written guidelines to assure equal and fair treatment of each applicant – this is also a protection against a Fair Housing violation! Because of our superior tenant screening process, most “rent jumping” tenants (the ones who don’t pay rent, damage property and move out in the middle of the night) prefer to apply directly to property owners who don’t have the resources that we do and won’t find out until it’s too late. We hope this hasn’t happened to you! Clear and concise monthly accounting statements – We use the top property management software in the industry PROMOS plus a custom in-house developed software program. Our property owners receive a detailed monthly statement showing all financial activity occurring on or before the 10 th of each month. Our easy-to-read statements make tax preparation easier too. Highly Qualified Property Management Specialists – In order to provide the best available services to our clients and to maintain our unsurpassed reputation within the profession, Sulthar Properties LLC set out to hire highly qualified property management specialists within the industry. Not only do manage other owners/investors properties but we also have a vested interest by owning and managing properties that we own. We also believe that education is an integral part of our success. Through our membership with the National Association of Property Managers, National Association of Realtors and the National Apartment Association; we are committed to ongoing education for our managers in the current trends of our profession and changes in the laws that affect the properties we manage. Flexible communication methods – With the majority of our clients living out of the state and/or country, we use a variety of means to stay in touch; we love email when it comes to communication with owners residing in time zones opposite ours. Our services are a tax deductible expense to offset your rental income – The choice is simple: you can do the work yourself (collecting rent, dispatching maintenance, handling the accounting, researching the housing laws), for which your time is NOT deductible; or you can leave it all to us, enjoy more free time, and deduct the cost of our services from your taxes. At Sulthar Properties LLC, we provide Sulthar, Service & Satisfaction! Why wait? Call us now, at 972-SULTHAR , 817-GO-SULTHAR or 512-GO-SULTHAR , to get started immediately! WWW . SULTHARPROPERTIES . COM