RUSSIA eCommerce - Customer Presentation
CMA CGM e BUSINESS WEB PLATFORM A real online Business Centre to achieve end-to-end transactions From schedule … … to import , e BUSINESS Web Platform offers the most complete and innovative range of solutions for fulfilling transactions, compatible with all CMA CGM Group carriers . eCommerce – Customer Presentation 2
CMA CGM WEB PLATFORM FUNCTIONALITIES CMA CGM provides you with solutions along the whole shipping lifecycle Export Shipment Import Pre-booking Booking / SI documentation Follow-Up documentation - Surcharge Finder - Submit Booking - Booking confirmation - Notifications - Arrival Notice - Line Services - Submit SI - Loading confirmation - Advanced - Delivery Order - Routing Finder - Consult / Amend - Release confirmation notifications - Import Invoice - Voyage/Vessel Booking and SI - Mass Open & - Alert / To Do List Finder - Create Template Printing - Container Tracking - Port Schedules for booking and SI - Upload Documents - ETA Update Already available - Eco Calculator - Reuse a Booking - BL Approval - Manage favorite Coming Soon - Quotation Request and SI - Draft / Copy / shipments - Public Tariffs - Booking history Waybill - Customizable - Consult Quotation / management - Original BL Dashboards US contracts - Export Invoice - Revise and book from a Quotation e BUSINESS Web Platform is a real online Business Centre for managing shipping transactions on a modern, convenient and efficient way. eCommerce – Customer Presentation 3
CMA CGM WEB PLATFORM vs ALTERNATIVES COMPARISON ITEM: e BUSINESS Web Platform Manual Information availability 24/7 information No 24/7 information No real time information in real time No real time information Scope All Group carriers N/A All carriers with single sign-on Offer coverage Full coverage – all products Full coverage – all services No documentation part Booking product Easy to use, faster, Need your own Basic usage only (not specified complete product. information system for customer/carrier) Documentation Complete offer: draft approval Lower efficiency, No possibilities (unitary/mass), waybill, OBL higher costs Shipping Instruction Basic usage is covered Easy to use, faster, Lower efficiency, complete product. higher costs Shipment Follow-Up Powerful dashboard, documentation N/A Basic dashboard centre (upload/download) Customer service First level of answer within 24/7 No 24/7 Lower service quality Dependent on 3 rd party Access to the history Lower priority eCommerce – Customer Presentation 4
CUSTOMER BENEFITS OF CMA CGM WEB PLATFORM A platform designed for improving customer’s transactions management CUSTOMER SERVICE OPERATIONAL FINANCIAL -- One entry point / dedicated High data quality (no loss ▌ ▌ ▌ contact for all EDI Bookings of information during EDI -- ▌ transaction) Dedicated team for high ▌ -- ▌ quality service Faster data transactions ▌ (real time) -- ▌ Booking confirmation ▌ within 2 working hours Create templates and ▌ request Booking or SI Draft B/L within 24 hours ▌ simply in a few clicks One entry point for ▌ following shipments from quotation to invoice $ Optimize your shipping transactions process through CMA CGM e BUSINESS Web Platform eCommerce – Customer Presentation 5
FUTURE ENHANCEMENTS OF CMA CGM WEB PLATFORM New functionalities to enhance the online Business Centre experience COMING SOON Consult Quotation / US contracts Revise and book from Quotation Check your current Request an amendment of your contracts online. current quotation or book directly from your quotation. Loading confirmation Release confirmation Export invoice Receive a notification Receive a notification Check your export when your container is when your container is invoices online. released. loaded on board. Alert / To Do List Create an Action List or To Do List and receive alerts for e.g. sending in Shipping Instructions before deadline. Import invoice Check your import invoices online. A brand new CMA CGM smartphone application (App Store and Play store) for: • Container tracking • Routing finder • Contacting support Smartphone • Voyage / Vessel finder Application eCommerce – Customer Presentation 6
HOW TO GET ON BOARD ? 5 steps to get started on CMA CGM eBUSINESS Web Platform 1 Register for the You can register within just a few minutes here, or ask your CMA CGM contact to start up and complete the registration process for you. CMA CGM Website Explore the 2 Log in to our website for the first time and explore the possibilities on our possibilities of our web platform. Take a look at the various manuals and tutorials that are already available here. Website To help you get started we can also offer extensive training possibilities 3 Extensive training depending on your requirements. Receive on-site training, follow a possibilities webtraining or setup a tel call to guide you through your first Booking and/or SI. 4 Start using our website for requesting bookings, submitting SI’s and/or Get started ! OBL printing and take full benefit of all advantages it offers you. 5 Contact your local CMA CGM eCommerce team, our colleagues in head 24/7 customer office or our Customer Support team for full customer support 24/7 - for support all enquiries you might have regarding our website. eCommerce – Customer Presentation 7
CONTACT DETAILS In case you have questions regarding the information in this presentation or the use of our website you can contact your local agency or our colleagues within CMA CGM Head Office: Local contact(s): CMA CGM KALININGRAD – KGD.AGORBATKO@CMA-CGM.COM CMA CGM SAINT PETERSBURG – SGU.EXPORT@CMA-CGM.COM CMA CGM MOSCOW – MOS.EXPORTDESK@CMA-CGM.COM CMA CGM VLADIVOSTOK – VLA.EXPORT@CMA-CGM.COM CMA CGM VOSTOCHNY – VYH.GENMBOX@CMA-CGM.COM CMA CGM EKATERINBURG – EKT.EXPORT@CMA-CGM.COM CMA CGM NOVOSIBIRSK – IIK.GENMBOX@CMA-CGM.COM CMA CGM NOVOROSSIYSK – NVR.GENMBOX@CMA-CGM.COM CMA CGM PERM – EKT.AIDRISOV@CMA-CGM.COM CMA CGM CHELYABINSK - CHL.ESOROKINA@CMA-CGM.COM HO contact: eCommerce team Europe europe.ebusiness@cma-cgm.com In case you have technical questions regarding the use of our website you can contact above mentioned contacts or directly contact our customer support desk. They will handle your question(s) within 24 hours: Customer Support desk ecustomersupport@cma-cgm.com eCommerce – Customer Presentation 8
Thank you for using e BUSINESS 5/31/2017 eCommerce – Customer Presentation 9
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