Ridership Experience Metric Review Data through Q2 of 2020 8/6/2020
Why we are here • Ridership Experience Metric Review • Review of Ridership, Safety, Cleanliness and Availability metrics • Provide a high level recap for the categories mentioned above • Today we are here to provide information 2
Agenda Ridership • Total Boardings, Boardings by Mode • Average Weekday Boardings Public Safety • Security Incidents – by mode Cleanliness • Customer complaints Availability • Vertical Conveyance 3
Ridership - Total System 2019 2020 5,000 4,000 Thousands 3,000 2,000 1,000 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 4
Ridership – Central Link 2019 2020 2,500 2,000 Thousands 1,500 1,000 500 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 5
Ridership – ST Express 2019 2020 2,000 1,500 Thousands 1,000 500 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 6
Average Weekday Ridership – ST Express CT KCM PT 40,000 30,000 20,000 10,000 0 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 7
Ridership – Sounder 2019 2020 500 400 300 Thousands 200 100 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 8
Average Weekday Ridership – Sounder North Line South Line 20,000 15,000 10,000 5,000 0 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 9
Ridership – Tacoma Link 2019 2020 120 100 Thousands 80 60 40 20 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 10
Public Safety Incidents – Total System 2019 2020 2,500 2,000 1,500 1,000 500 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 11
Customer Complaints - Cleanliness 2019 2020 12 10 8 6 4 2 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 12
Conveyance Uptime – Link Elevators YTD Through June 2020 (including DSTT Stations) Target 97% UW 99.4 Capitol Hill 100 Westlake 81.1 University Street 78.7 Pioneer Square 98.5 International District 93.9 Elevators Beacon Hill 90.8 Mount Baker 98.9 DSTT Stations TIBS 99.7 SeaTac 98.3 2019 Angle Lake 99.5 2020 50 55 60 65 70 75 80 85 90 95 100 13
Conveyance Uptime – Link Escalators YTD Through June 2020 (including DSTT Stations) Target 95% UW 98.9 Capitol Hill 95.4 Westlake 83.9 University Street 81 Pioneer Square 94.1 International District 91.4 Escalators No escalator at Beacon Hill Beacon Hill Mount Baker 98.7 DSTT Stations TIBS 95.1 SeaTac 92.6 2019 Angle Lake 91.3 2020 50 55 60 65 70 75 80 85 90 95 100 14
Conveyance Uptime – Sounder/ST Express/Garage Elevators Target 97% YTD Through June 2020 (including DSTT Stations) Northgate Garage 99.9 Mukilteo Station 100 Mountlake Terrace FS 99.7 Everett Station 99.7 Issaquah P&R 99.4 Canyon Park FS 100 Federal Way TC Elevators 99.4 King Street Station 99.5 Kent Station 82.1 Auburn Station 99.9 Angle Lake Garage 99.8 2019 Lakewood Station 99.6 2020 50 55 60 65 70 75 80 85 90 95 100 105 110 15
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