Rhode Island Northeast Regional Dispatch Project 1. North - PowerPoint PPT Presentation

Rhode Island Northeast Regional Dispatch Project 1. North Smithfield 2. Woonsocket 3. Cumberland 4. Smithfield 5. Lincoln 6. Central Falls 7. Johnston 8. North Providence 9. Pawtucket 10. East Providence 1

Number of dispatchers per shift….. Police 8:00 am to 4:00 pm 4:00 pm to 12:00 Midnight 12:00 Midnight to 8:00 am 1 Woonsocket 2 2 2 2 North Smithffield 1 1 1 3 Smithfield 1 1 1 4 North Providence 2 2 2 5 Johnston 2 2 2 6 Cumberland 1 1 1 7 Lincoln 2 2 1 8 Central Falls 1 1 1 9 Pawtucket 2 2 2 10 East Providence 3 3 2 Fire 8:00 am to 4:00 pm 4:00 pm to 12:00 Midnight 12:00 Midnight to 8:00 am 1 Woonsocket 2 2 2 2 North Smithffield 2 2 2 3 Smithfield 1 1 1 4 North Providence 2 1 1 5 Johnston 1 1 1 6 Cumberland 1 1 0 7 Lincoln 0 0 0 8 Central Falls 0 0 0 9 Pawtucket 2 2 2 10 East Providence 0 0 0 Total 28 27 24 2

Number of calls for July 13 th , 2012…… POLICE Total Calls Calls by Dispatcher Calls Initiated Midnight Days Evenings 1 Woonsocket 121 70 51 26 48 48 2 North Smithffield 39 19 20 16 7 16 3 Smithfield 62 26 36 17 27 18 4 North Providence 69 31 38 11 22 34 5 Johnston 71 50 21 24 26 21 6 Cumberland 69 69 40 20 20 29 7 Lincoln 49 24 25 13 14 22 8 Central Falls 88 56 32 19 40 29 9 Pawtucket 194 126 68 41 70 83 10 East Providence UNK UNK UNK` UNK UNK UNK Total = 762 471 331 187 274 300 Fire Total Calls Fire Calls Rescue Calls Other Calls 1 Woonsocket UNK UNK UNK UNK 2 North Smithffield UNK UNK UNK UNK 3 Smithfield 11 3 6 2 4 North Providence 20 6 14 0 5 Johnston 21 9 11 1 6 Cumberland 10 8 2 0 7 Lincoln 49 1 4 3 8 Central Falls 30 6 19 5 9 Pawtucket 31 5 24 2 10 East Providence UNK UNK UNK UNK Total = 172 38 80 13 3

Calls and dispatchers comparison chart….. Northeast Agencies Providence Communications Rhode Island E-911 RISP 8:00 am to 4:00 pm 28 8 7 4 4:00 pm to 12:00 midnight 27 8 8 4 12:00 midnight to 8:00 am 24 7 6 4 Total Dispatchers for the day 79 23 21 12 July 13th CAD calls 934 484 1575 330 4

Other Dispatch Center Responsibilities RILETS Terminal Operations • Important interagency messages • Wanted person and property confirmation • FBI rule mandates 24 hour terminal monitoring for each agency Cell block video and audio monitoring Alarm monitoring (Fire and Police) Security camera monitoring (Fire and Police) 5

Other Dispatch Center Responsibilities Clerical duties Telephone switchboard duties Police building physical security control • Remote operation of secure doors • Remote visitor greeting during night time hours Special Projects 6

Software • Computer aided dispatch software would need to be consolidated. • Records management software would need to be consolidated. • Each agency and the dispatch center would need to be able to access the software. • RI Chiefs of Police have formed a committee to look at a statewide RMS and CAD system. 7

Taking dispatchers out of their local community may result in dispatchers who are less familiar with local landmarks. High quality mapping software would be an important component for regional dispatch. Rhode Island E-911 Software Mapping Pictometry ANI – Automatic phone number identifier ALI – Automatic location identifier 8

Other Considerations • Location for dispatch center • Radio • Policy / Standard Operating Procedures • Governance / Management • Voice Recording System • Network • Cost analysis • System Maintenance 9

Consolidated Dispatch Choices ??? 1. Consolidate within each community (already consolidated within their community - Cumberland, Lincoln, Central Falls, East Providence) 2. Consolidate with one neighboring community 3. Consolidate all 10 communities 4. Don’t consolidate 10