Q3 2018 Cautionary notes CAUTIONARY NOTE REGARDING FORWARD-LOOKING - PowerPoint PPT Presentation

Quarterly Information for Analysts and Investors Q3 2018

Cautionary notes CAUTIONARY NOTE REGARDING FORWARD-LOOKING INFORMATION This document may contain forward-looking information. Forward-looking information includes statements that are predictive in nature, depend upon or refer to future events or conditions, or include words such as "expects", "anticipates", "intends", "plans", "believes", "estimates" and other similar expressions or negative versions thereof. These statements may include, without limitation, statements about the Company's operations, business, financial condition, expected financial performance (including revenues, earnings or growth rates), ongoing business strategies or prospects, and possible future actions by the Company, including statements made with respect to the expected benefits of acquisitions and divestitures and expected cost reductions and savings. Forward-looking statements are based on expectations, forecasts, estimates, predictions, projections and conclusions about future events that were current at the time of the statements and are inherently subject to, among other things, risks, uncertainties and assumptions about the Company, economic factors and the financial services industry generally, including the insurance and mutual fund industries. They are not guarantees of future performance, and the reader is cautioned that actual events and results could differ materially from those expressed or implied by forward-looking statements. Material factors and assumptions that were applied in formulating the forward-looking information contained herein include the assumption that the business and economic conditions affecting the Company’s operations will continue substantially in their current state, including, without limitation, with respect to customer behaviour, the Company's reputation, market prices for products provided, sales levels, premium income, fee income, expense levels, mortality experience, morbidity experience, policy lapse rates, reinsurance arrangements, liquidity requirements, capital requirements, credit ratings, taxes, inflation, interest and foreign exchange rates, investment values, hedging activities, global equity and capital markets, business competition and other general economic, political and market factors in North America and internationally. Many of these assumptions are based on factors and events that are not within the control of the Company and there is no assurance that they will prove to be correct. Other important factors and assumptions that could cause actual results to differ materially from those contained in forward-looking statements include customer responses to new products, impairments of goodwill and other intangible assets, the Company's ability to execute strategic plans and changes to strategic plans, technological changes, breaches or failure of information systems and security (including cyber-attacks), payments required under investment products, changes in local and international laws and regulations, changes in accounting policies and the effect of applying future accounting policy changes, unexpected judicial or regulatory proceedings, catastrophic events, continuity and availability of personnel and third party service providers, the Company's ability to complete strategic transactions and integrate acquisitions and unplanned material changes to the Company's facilities, customer and employee relations or credit arrangements. The reader is cautioned that the foregoing list of assumptions and factors is not exhaustive, and there may be other factors listed in the Company’s filings with securities regulators, including factors set out in the Company's 2017 Annual MD&A under "Risk Management and Control Practices" and "Summary of Critical Accounting Estimates", which, along with other filings, is available for review at www.sedar.com. The reader is also cautioned to consider these and other factors, uncertainties and potential events carefully and not to place undue reliance on forward-looking information. Other than as specifically required by applicable law, the Company does not intend to update any forward-looking information whether as a result of new information, future events or otherwise. CAUTIONARY NOTE REGARDING NON-IFRS FINANCIAL MEASURES This document contains some non-IFRS financial measures. Terms by which non-IFRS financial measures are identified include, but are not limited to, "operating earnings", "adjusted net earnings", “core net earnings”, “adjusted return on equity”, "constant currency basis", "premiums and deposits", "sales", "assets under management", "assets under administration" and other similar expressions. Non-IFRS financial measures are used to provide management and investors with additional measures of performance to help assess results where no comparable IFRS measure exists. However, non-IFRS financial measures do not have standard meanings prescribed by IFRS and are not directly comparable to similar measures used by other companies. Refer to the appropriate reconciliations of these non-IFRS financial measures to measures prescribed by IFRS in the Company’s Q3 2018 Management’s Discussion and Analysis. 2

Paul Mahon President & CEO Great-West Lifeco Summary of Results 3

Q3 2018 Highlights  Adjusted net earnings (1) of $745m, up 28% year-over-year (YoY)  Canada – earnings growth of 6% YoY; ongoing strategic investments • SimpleProtect in pilot; Group Life and Health e-enrolment lab underway  U.S. – earnings up at Empower and Individual Markets • Strong sales and net asset flows at Putnam  Europe – solid earnings impacted by two larger items in quarter • Restructuring costs and retail property investment losses in the U.K.  Strong capital position and financial flexibility maintained • Well-positioned for M&A opportunities Note: Adjusted net earnings is a non-IFRS measure and is not directly comparable to similar measures used by other companies. Refer to the reconciliation of adjusted net earnings to net earnings, the measure prescribed by IFRS, in the Company’s Q3 2018 Management’s Discussion and Analysis. 1) Lifeco adjusted net earnings exclude post-tax restructuring costs of $1m in Q3/17 and $56m in Q3/18. 4

Summary of Results Adjusted Net Earnings (1) (C$m) 831 757  Adjusted net earnings of $745m, up 28% YoY, 745 734 731 and up 25% YoY, in constant currency (2) 582 • Excluding the impact of the Q3 2017 reinsurance provision of $175m, adjusted net earnings down 2% YoY  Net earnings of $689m, up 19% YoY Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Net Earnings (C$m)  Capital strength and flexibility 831 • LICAT ratio at 134% 756 731 689 • RBC ratio of 502% (3) (2) 581 • Lifeco cash of $0.9b 392  Dividend of $0.389 per share Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 1) Lifeco adjusted totals exclude post-tax restructuring costs of $1m in Q3/17, $4m in Q4/17, and $56m in Q3/18. Additionally, Q4/17 excludes a net charge for U.S. tax reform impact of $216m and a net charge on the disposal of an equity investment of $122m. 2) Q3/17 includes reinsurance losses of $175m after-tax 3) As of December 31, 2017 5

Summary of Results – Sales Sales (C$b)  Canada 34.6 34.4 • Higher Individual Insurance 33.1 30.3 29.5 sales offset by lower Group Customer sales  U.S. • Higher mutual fund sales at Putnam partly offset by lower large plan sales at Empower Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018  Europe • Higher bulk annuity and equity Canada U.S. Europe Lifeco release mortgage sales in the U.K partly offset by lower Q3 2018 2.9 24.3 7.2 34.4 pension sales in Ireland Q2 2018 3.0 24.5 5.5 33.1 Q3 2017 2.9 21.2 5.4 29.5 YoY (2%) 15% 35% 17% Constant (2%) 9% 30% 12% Currency 6

Summary of Results – Fee and Other Income Fee and Other Income (C$m)  Canada 1,483 1,483 1,439 1,433 • Higher average assets and 1,400 the addition of Financial Horizons Group (FHG)  U.S. • Higher fees from participant and asset growth at Empower • Fee growth at Putnam impacted by non-recurring Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 fees in Q3 2017 Canada U.S. Europe Lifeco  Europe • Higher asset management Q3 2018 437 673 373 1,483 fees in Germany and in Q2 2018 433 655 395 1,483 Ireland related to Invesco (Ireland) acquisition Q3 2017 426 626 348 1,400 YoY 3% 8% 7% 6% Constant 3% 3% 4% 3% Currency Note: Effective Jan. 1, 2018 the Company adopted IFRS 15 Revenue from Contracts with Customers , which resulted in reclassifications to fee and other income. Comparative figures have been restated as described in note 2 to the Company’s condensed consolidated interim unaudited financial statements for the period ended September 30, 2018 and within the “International Financial 7 Reporting Standards” section of the MD&A.