Provider EVV System Training December 21, 21, 2017 2017
Zoom Webinar - Administrivia Attendee Phone/Audio Muted View Options - Exit Full Screen Zoom Webinar Controls Questions Q&A Post-Webinar Questions Send via email: PAsupport@hhaexchange.com Subject Line: Provider EVV Webinar Question PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 1 (HHAEXCHANGE)
HHAX PA CHC Provider Information Center https://hhaexchange.com/pachc PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 2 (HHAEXCHANGE)
HHAeXchange System Training - Agenda 3 5 1 2 4 Visit Confirmation Caregiver Module Schedule Module Prebilling Billing (EVV) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 3 (HHAEXCHANGE)
Caregiver Management
Caregiver – Data Entry (< 100) New Caregiver Required Fields Demographics (Employment Type) Address Emergency Save Creates Profile PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 5 (HHAEXCHANGE)
Caregiver – Profile Overview Demographics Employment Address Emergency PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 6 (HHAEXCHANGE)
Schedule Management
Scheduling Visits – Requirements Member Status = Active Authorization = Valid Dates/Service Info Plan of Care (POC) (MCO-specific) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 8 (HHAEXCHANGE)
Scheduling Visits – Functionality Creating a Visit (Non-Skilled/Skilled) Schedule Components 1. Scheduled Time 2. Caregiver 3. Optional: Plan of Care (POC) 4. Service Code 5. Save Schedule PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 9 (HHAEXCHANGE)
Scheduling Visits - Calendar Member Calendar (Member Calendar Page) COLOR CODES: Green Pink White PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 10 (HHAEXCHANGE)
Scheduling Visits – Master Week “Permanent Schedule” “Roll Over” 1. Hours (per day) 2. Caregiver 3. Service Code 4. Selected Days 5. Save “Permanent Schedule” PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 11 (HHAEXCHANGE)
Visit Entry
Visit Management - EVV EVV Configuration Placing EVV via Phone Clock In Sample Instructions Clock Out Successful EVV PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 13 (HHAEXCHANGE)
Visit Management – Manual Visit Confirm 1. Visit Info Tab 2. Visit Start Time 3. Visit End Time 4. Reason 5. Action Taken PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 14 (HHAEXCHANGE)
Visit Management – Manual Visit Confirm 6. Timesheets Required Approved 7. POC Duties (Plan of Care) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 15 (HHAEXCHANGE)
Visit Management – View EVV Visits Visit Search (Visit Visit Search) Member Calendar (Member Calendar Page) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 16 (HHAEXCHANGE)
Visit Management – Call Dashboard Searching for Call Issues (Exceptions) Understanding Call Maintenance “Buckets” Call Maintenance Missed Calls (In/Out/Call) Visit Log and Rejected Calls PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 17 (HHAEXCHANGE)
Visit Management – Call Dashboard Addressing Call Issues (Exceptions) Fixing Call Issues Linking Calls Rejecting Calls PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 18 (HHAEXCHANGE)
For Post-Session Updates & Questions: https://hhaexchange.com/pachc PASupport@hhaexchange.com
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