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Presentation to The World Bank IT Change Management & Learning Team Performance Competence Improvement Beyond Instruction July 12, 2018 Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz Performance Competence

  1. Presentation to The World Bank IT Change Management & Learning Team Performance Competence Improvement Beyond Instruction July 12, 2018 Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  2. Performance Competence Improvement Performance Competence of: Individuals, Teams, Departments, Functions, Enterprise, Value Chains and Society Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  3. Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal Adapted from The Ishikawa Diagram Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  4. Performance Competence Improvement I’ve been in T&D since 1979 - an external consultant since 1982. Served 85+ clients including over 45 of the Fortune 500. ISPI Past President and Board Director. I’m a recipient of the 2010 Honorary Life Member Award for contributions to Human Performance Technology and to ISPI, as approved by 2 successive Boards. I specialize in Curriculum Architecture Design (CAD) for the analysis and design of performance-based T&D Paths - and have done 76 CAD projects since 1982 - conducted over 75 Content Development efforts – I have published 14 books, over 100 published articles and 3000 Blog Posts – I have made over 110 presentations at Conferences and Chapters since 1982. My consulting engagements have won internal & external awards for AT&T, General Motors, HP, Imperial Oil and Siemens Build Technologies. Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  5. Performance Competence Improvement Performance- based ID Instruction isn’t just for Problem Solving – and if it is it’s almost always a support to the CM real solution- set. Instructional Design ID Change Management Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  6. Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal Adapted from The Ishikawa Diagram Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  7. Performance Competence Improvement Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  8. Performance Competence Improvement Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  9. Performance Competence Improvement Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  10. Performance Competence Improvement Performance Competence – Individual, Teams, Departments, Functions, Enterprise, Value Chain and Societal Use This For Gap Analysis Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  11. Performance Competence Improvement What Organization’s Processes Address the Human Who Assets? Owns the Gaps? What Organization’s Processes Address the Environmental Assets? Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  12. Performance Competence Improvement First of Two Q & A Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  13. Performance Competence Improvement Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  14. Performance Competence Improvement It’s Not All About Learning – It’s All About Performance Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  15. Performance Competence Improvement Performance Improvement Stage I. Performance Improvement Stage II. Implement the Change Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  16. Performance Competence Improvement New/Updated Process New/Updated Software New/Updated Performance Support: Job Aids & Instruction Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  17. Performance Competence Improvement The Analysis Data of Performance and Enabling K/Ss Feeds the Design of a Lesson(s) 1 1 2 3 4 5 6 6 5 4 3 6 6 6 2 6 6 6 Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  18. Performance Competence Improvement The Analysis Data of Performance and Enabling K/Ss Feeds the Design of a Lesson(s) 1 2 3 4 5 6 7 8 Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  19. Performance Competence Improvement Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  20. Performance Competence Improvement Performance Improvement The World is inherently The complex. Work- place The Work It’ll Take a Village The Or a Team of Experts Worker Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  21. Performance Competence Improvement Final Q & A Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  22. Performance Competence Improvement There Are Hundreds of Free ISD and PI Resources On My Website… Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  23. Performance Competence Improvement Key Free Resource: Chapter 11 HPT Handbook (2006) Modeling Mastery Performance and Systematically Deriving the Enablers of Performance Improvement https://eppicinc.files.wordpress.com/2012/01/chapter- 11-wallace-handbook-of-hpt_third-edition-2006.pdf Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

  24. Performance Competence Improvement Thank You for Your Service You may reach me via email at: guy.wallace@eppic.biz Guy W. Wallace Pursuing Performance EPPIC Inc. www.eppic.biz

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