MAIA 2019 Preparing for RMV ATLAS Release 2 New Tools, Processes and Policies MASSACHUSETTS ASSOCIATION OF INSURANCE AGENTS CONFERENCE 2019 NOVEMBER 2, 2019 BOSTON
MAIA MAIA MAIA Topic 2019 2019 2019 Greetings! Technology • Channels to interface with RMV • Demonstration of the RMV’s eServices Insurance Portal for ATLAS R2 General Insurance-related Policy & Process Changes UMS to IPM • Future Scope Changes • RMV Policy Updates • Agenda Operational Collateral Changes RMV Forms • Breakout Activity RMV Service Delivery Changes Update on Service Locations • “Get Ready” Option • EVR • Cultivating Our Relationship With You Cutover Schedule • Rollout • Future Commitments • Closing Remarks •
MAIA 2019 Welcome!
MAIA 2019 AVAILABLE INTERFACE CHANNELS Technology eSERVICES INSURANCE PORTAL
MAIA Channels to Interface with RMV: IPM 2019 New Access in ATLAS Current Access in ALARS Access Source This is the same portal • available for SDIP, but will eServices Portal VPN now include IPM related Person information. Web services offers • Person immediate and direct Web Services Guest updates to RMV data. System SFTP will be offered through • MOVEit. The new ATLAS Batch Batch system will process any files System that are submitted.
MAIA Channels to Interface with RMV: IPM 2019 SFTP Batch Processing The new ATLAS system will process any files that are submitted. Only one response file will be returned regardless of the number of files submitted/processed. Batch processing timeframe will remain the same – business days with a 7:00 p.m. nightly cutoff.
MAIA Insurance Portal 2019 This is the eServices Log In page
MAIA Insurance Portal 2019 Two Step Verification
MAIA Insurance Portal 2019 Insurance Portal Dashboard
MAIA Insurance Portal 2019 You can search for a vehicle by VIN or Registration Number. Once the search results are returned, you can select the name of the vehicle, the Plate Number, or the Primary Owner to see more information on the vehicle or customer.
MAIA Insurance Portal 2019 Vehicle Dashboard
MAIA 2019 Insurance Portal Users will also have the ability to review previous policy information
MAIA 2019 Insurance Portal The portal will now allow users to add or update insurance policy information for Section 5 customers.
MAIA Insurance Portal 2019 Policy Review Page
MAIA Insurance Portal 2019 Note that all transactions available on the portal will require an Acknowledgement statement to be accepted by the user before the transaction can be submitted.
MAIA Insurance Portal 2019 Policy Dashboard (Section 5 Example Shown)
MAIA 2019 Insurance Portal If you click into the Account Name for the Section 5 account, you will see the full list of Section 5 plates against the policy
MAIA Insurance Portal 2019 RMV Access to eServices Portal (IS Security Summary) Agents who have RMV eServices Portal Access Agents who need RMV eServices Portal Access If your agency has access to the eServices If your agency does not have access to the eServices Portal today, no action is required for Portal, email rmvbusinesspartners@dot.state.ma.us Vehicle Services. requesting access for insurance agencies. All web logons will have driver & vehicle All agencies with eServices Portal access must complete an services, complete garage address Access Agreement, RMV Business Partner Contact Form, changes and cancel plate access on Insurance Agency Access form and eServices Administrator November 12 th , 2019. Access form. If your agency sent documentation for R1 but does not have eServices Portal access and it is needed, contact us at rmvbusinesspartners@dot.state.ma.us , to verify the documentation is complete and updated. Adherence to the Driver Privacy Protection Act for permitted use of Personally Identifiable Information is required by all users!
MAIA 2019 UMS TO IPM RMV Insurance FUTURE SCOPE CHANGES Related Policy & MOPEDS, TRAILERS, Process Changes TEMPORARY PLATES, SALVAGE
MAIA RMV Policy & Process Changes 2019 UMS to IPM The name of the Uninsured Motorist System (UMS) program has been changed to be the Insurance Policy Management or IPM Program. One of the major improvements to the program is the implementation of the Insurance Portal. This will allow you to update the customer’s policy information in real time in order to provide the best quality service for our mutual customers. IPM New Policy Submission Carrier must report an insurance policy through IPM within 23 days of initial vehicle registration Any vehicle registered with the RMV that lacks a matching policy reported by carrier will be displayed on the Notice to Carrier report posted on the Insurance Portal
MAIA RMV Policy & Process Changes 2019 Future Scope Changes (2020) There are several proposed policy and process changes for the IPM program that will not go live with Release 2 of ATLAS, but that we plan to work with you on to determine the future scope of changes to be implemented in 2020, including: Proposed Registration Revocations for No IPM Policy Cancellation Timeframe Policy on Record • The RMV announced a policy change limiting policy cancellation and delete vehicle dates to • Vehicle registrations that are not associated with be within 10 days of the transaction date. an insurance policy will automatically go into Based on input received from numerous revocation on the following schedule carriers, the RMV will maintain the existing practice of accepting a cancellation as long as the cancellation date is between (and including) the policy effective and expiration date.
MAIA RMV Policy & Process Changes 2019 Mopeds The following policy changes will go into effect regarding mopeds with Release 2: • Moped registrations are being transitioned to moped plates 1 • Moped registrations will now expire at the end of March. 2 • Mopeds are not subject to excise tax 3 • Insurance policy reporting for mopeds is optional. They will not be included as part of the insurance policy revocation process. 4 • Identity document requirement is not applicable to moped registration. 5 • Moped registrations issued in 2019 will expire in March 2022. 6
MAIA RMV Policy & Process Changes 2019 Trailers Trailer Insurance Reporting Rules: Reporting of private passenger trailers is allowed, but optional . Reporting of commercial trailers is required regardless of the weight. • These will be subject to revocation for lack of insurance.
MAIA RMV Policy & Process Changes 2019 Trailers Trailer Inspections Starting November 12, 2019, all trailers require a VIN to be registered in Massachusetts. Homemade trailers do not have VINs and need to be assigned one. Homemade trailers with a gross vehicle weight greater than 3,000 lbs. will still follow the MA- 1 Assigned VIN process, requiring an inspection with a State Trooper. Homemade trailers with a gross vehicle weight of 3000 lbs. and under will be assigned a 2 system generated MA trailer VIN by the RMV at the time of conversion and with new registration transactions System generated VINS will begin with the letters “MATR” followed by 13 digits The assigned VIN must be affixed to the commercial trailer for inspection purposes. You will be able to see the communication that will be available for our customers on this topic later in this session!
MAIA RMV Policy & Process Changes 2019 Temporary Plates Starting on November 12 th the RMV is implementing a Centralized Plate Distribution model. Service Centers will no longer maintain a physical inventory of specialty plate types like the Red Sox or Cape & Island plates. When a customer orders a special plate or vanity plate at the Service Center, it will be mailed directly to the customer or, by request, sent to a Service Center for pick up. Customers who do not have an active MA plate on their vehicle at the time of their transaction will be provided a temporary registration and a temporary plate to attach to their vehicle until their special plate is received. Note: During the transition period Service Centers may still have specialty plates that can be issued until their stock is depleted.
MAIA RMV Policy & Process Changes 2019 Temporary Plates SAMPLE Temporary plates are valid for 20 days and can be extended 2 additional times for a total of 60 days.
MAIA RMV Policy & Process Changes 2019 Salvage Service Improvements Process Improvements Online salvage inspection payments Transition from physically completing an ($50) inspection form to electronically enter salvage inspections on tablets Ability to book appointments for salvage inspections and MA Assigned Real time pass/fail results available VINs Appointment scheduling begins on November 12 th for appointment on December 3, 2019 and forward You will be able to see the communication that will be available for our customers on this topic later in this session!
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