Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Meeting of the Public Employment Services Preliminary key findings from the regional analysis of PES Kenneth Walsh ICON-Institut Public Sector Belgrade, 26 October 2016
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Public Employment Services in Western Balkans Countries Albania (AL) – National Employment Service Bosnia-Herzegovina (BA): Labour and Employment Agency FBiH Employment Institute • BiH Republic of Srpska • BiH Brčko District. • Kosovo* – Public Employment Service The Former Yugoslav Republic of Macedonia (MK) – Employment Service Agency Montenegro (ME) – Employment Agency Serbia (RS) – National Employment Service. *The designation is without prejudice to positions on status, and is in line with UNSCR 1244 and the ICJ Opinion on the Kosovo declaration of independence.
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Sources of information PES performance Local expert Documentation management enquiries questionnaire
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) PES Organisational Structure Head office Regional offcies Local offices 0 1 2 3 4 5 6 7 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) PES Governance Overseen by Ministry Have degree of autonomy Separate governing body Social Partners represented 0 1 2 3 4 5 6 7 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) PES key responsibilities Job mediation services • 8 PES provide services Provision of active labour market policy measures • 8 PES arrange interventions, implementation of measures Provision unemployment/social benefits • 7 PES calculate , monitor and disburse
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) PES Financing 6 PES compile their own budget needs. 5 PES allows virement of budget between headings. 3 PES regional/local offices have their own budgets.
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Share of Total PES Budget Spent, %, 2015 80 70 60 50 40 30 20 10 0 Passive Measures Active Measures PES Running Costs PES A PES B PES C
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) PES Objectives and Targets Overall Objectives Set Outside PES Annual Business Plan Performance monitored with KPIs 0 2 4 6 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Translating Targets into Key Performance Indicators Regional/Local Office KPIs Same KPIs for all offcies KPIs Regularly Compared 0 1 2 3 4 5 6 7
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Performance Management Fundamentals Target-Setting Based on LMA LMA Conducted Internally Regional/Local Offices Involved Regional/Local Office Targets Communicate Targets to Staff 0 1 2 3 4 5 6 7 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Performance Measurement Follow-Up Fixed Format to Give Results to Staff Includes Face-to-Face feedback Dialogue With Individual Staff Financial Performance Incentives Non-financial Incentives Internal Benchmarking 0 1 2 3 4 5 6 7 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Provision of Services Jobseekers can Register Online Employers Can Post Vacancie Onlin Individual Action Plan Signed Automated Job-Matching Available Specialist PES Staff for Sub-Groups Track ID for Labour Market Status Special Section for Employer Contact 0 1 2 3 4 5 6 7 8 9
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES ) Partnerships and Human Resources Contracting out services Written Job Profiles Available Job Profiles Accessible to All Staff Initial Training Plan for New Staff Coninuting Personal Development for Staff 0 1 2 3 4 5 6 7 8
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES )
Support to the process of developing a benchlearning exercise ICON-INSTITUT Public Sector GmbH between the Public Employment Services (PES )
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