Pr Proo oof f of of Pa Payment yment Citizens Advisory - PowerPoint PPT Presentation

Pr Proo oof f of of Pa Payment yment Citizens Advisory Committee November 20, 2019 Agenda Item #10

Overview of Proof-of-Payment Program • Adopted new Fare Enforcement Ordinance on January 4, 2018 • New Fare Enforcement Program launch July 2018 • Incremental rollout • Criminal Citation to an Administrative Notice of Violation • All conductors must take an 8-hour mandatory Proof-of- payment course and pass two exams - trained on procedures - techniques for conducting fare checks: • demeanor, diffusing conflict, de-escalation 2

Goals of Fare Ordinance • Standardize “Zero - Tolerance” approach to ensure equity • Identifying and penalizing fare evaders • Reduce court congestion • Standardize adjudication process • Standardize electronic issuance procedures • Reducing the amount of incidents of assaults on conductors • Provide a safer commuter rail system • Recoup money lost due to fare evasion 3

Proof-of-Payment: July 1, 2019 – September 30, 2019 • Total Notice of Violations for Fare Evasion Given: 5,108 - Closed: 3,886 • 7.6 out of every 10 people ticketed paid - Open: 1,222 • In the review process or payment deadline has not past. - Delinquent: 1,156 • Late Penalty $75 • 100% Closure Rate • Collection Services • Franchise Tax Board Collection Services - 3rd Offense or Greater • Fare Evasion Citation by Transit Police • Ejection • Exclusion for 90 days 4

Proof-of-Payment : By the Numbers *Rover Teams 5

Proof-of-Payment • Fare recovery from the Proof-of-Payment program Q1 FY19/20: $193,091 • Fare enforcement identifies, deters, and penalizing fare evaders on Caltrain. • Standardize “Zero - Tolerance” approach to ensure equity with consistent inspection across routes and times of day. • Enhances safety for both the conductors and Caltrain passengers. 6