PM440 Presentation Online Databases Primary Key Team
Presentation Overview Mission Statement and Team Introduction (slide 3) Assignment of Roles (slide 4) Definition of Responsibilities (slide 5) Team Norms and Rules (slides 6-7) Team Support Technologies Used (slides 8-13) Online Database Definition (slide 14) FAQ to Selection Decision (slides 15-16) Selected Technology by Use Case (slide 17) CRM Use Case (slides 18-19) ERM Use Case (slides 20-21) [time allowing] Evolution of Product Space (slide 22) Q&A (slide 23)
Team PK Naraphong Apirutvarakul naraphong@yahoo.com (Present) Oliver Shields oli.shields@gmail.com (Present) Thaddeus White thaddeus.white@gmail.com (Present) Miodrag Zagorov mzagorov@yahoo.com (Online)
Assignment of Roles Project Lead: Oliver Shields Online Database Research: Naraphong Apirutvarkul (Lead); Miodrag Zagorov (Assistant) Wikipedia Editing: Naraphong Apirutvarkul (Lead); Oliver Shields (Assistant) PM440 Wiki Page Updates: Miodrag Zagorov (Lead); Oliver Shields (Assistant); Thaddeus White (Assistant) Presentation: Thaddeus White (Lead); Oliver Shields (Assistant)
Roles and Responsibilities - Definition Team Lead Schedule meetings using tool and provide agendas Keep track of project plan using tool Review of documents Research Lead Provide information / input for use cases, dimension, software available and features/ affordances Updates to Wikipedia page PB440 Wiki Update Maintain PM440 Wiki page to be up-to-date and professional Presentation Prepare and deliver the class presentation
Team Norms and Rules Weekly Meetings Saturday at 2pm using Skype Chat to generate progress; follow-up meeting often set for Sundays for completion of action items. To reach consensus Open debate with everyone having a say, then vote. Team supports and works towards the majority decision. Communication and activities should include all team members by default (no subgroups), issues are raised to the whole team. What worked well? Having meetings at same time simplified planning. Working on weekends provided a regular allotment of time to progress tasks.
Team Norms and Rules (continued) Efficient and effective team process support technologies used. Pairing off for tasks created efficiencies, but also enabled a preparation and review function. What would Primary Key have used more? Could have instituted additional formal team rules, for example to respond to emails within 24 hours. Additional time to give to task, team was very busy. Addition of a team specialist with database responsibilities in their day-to-day job. Additional time to use OfficeZilla/virtual office product. Struggled with getting the wikipedia update started at an early point in the project.
Team Support Technologies Primary Key used the following team support technologies:
Technology Used - Use Used to hold team meetings Is tool recommended to other teams and for future use? Yes, we recommend for the following reasons: Free tool Chat, Audio and Video functionality Can access on iphone Skype chat meeting minutes can be directly exported to MS Word or other applications
Technology Used Use Used Google Documents to work collaboratively on presentation. Used Google Calendar to schedule meetings and send reminders to participants. Is tool recommended to other teams and for future use? Yes, we recommend Google Calendar for the following reasons: Functionality allows the person setting up the meeting to attach an agenda and send an email reminder prior to the meeting. Yes, we recommend Google Docs for the following reasons: Google Documents has the key MS platform functionality. Allows all members to access latest version and work on collaboratively. This presentation is in a Google Docs file.
Technology Used Use Used by project lead to track tasks and project milestones. Is tool recommended to other teams and for future use? Yes, we recommend for the following reasons: Free tool Allows tracking of tasks, assignment to personnel and creation of deadline Additional functionality as a virtual office Drawbacks Currently lacks project management functionality such as generation of Gant charts Doesn't send automatic follow-ups if task is "overdue".
Technology Used Use Used for voting on technology and use cases. Is tool recommended to other teams and for future use? Yes, we recommend for the following reasons: Free tool Functionality to follow up on surveys Functionality to analyze results Drawbacks Takes some time to set up and format results as opposed to just discussing in a group.
Technology Used Use Tool was used to create a mind mapping to assist in brainstorming and sharing ideas. Is tool recommended to other teams and for future use? Yes, we recommend for the following reasons: Free tool Easy to learn and used (drag&drop) Allows multi-user editing at the same time Easy to attach file created to another website (embedded as with for example a you-tube file) Drawbacks Can be a response time lag
Online Database Defined Online Database Definition: An online database is a database accessible by the internet. Online Definition: In general, "online" indicates a state of connectivity, while "offline" indicates a disconnected state. In common usage, "online" often refers to the Internet or the World Wide Web. Database Defined: A database is a structured collection of records or data that is stored in a computer system. The structure is achieved by organizing the data according to a database model. The model in most common use today is the relational model.
FAQ to Selection Decision What are the key product dimensions / needs? Response time Compatibility Access Controls User interface Reporting Functionality Database Functionality Multi-Language Used via desktop and via internet Reliability of the site/ software Storage space required Information security Cost Ability for users to read and edit simultaneously
FAQ to Selection Decision (cont) What Product Functionality is Available? We created a matrix analyzing Product Functionality by User Need for the products voted by the team to be the top products. How do Product Attributes match to Use Case Needs? We created a scorecard to score each top product according to the use case. We noted that the choice of top product depends in every instance on the use case.
Selected Technology by Use Case Customer Relationship Management (CRM) Oracle's Siebel 8.0 Enterprise Resource Management (ERM) Microsoft Access Financial Management MS SQL Server Online Encyclopedia Oracle Other Online Databases Grubba Dabble Zoho Caspio Bridge
Selected Use Case - Customer Relationship Management (CRM) Scenario Director of Healthcare Services manages approximately 35 Field Engineers located throughout the North Central Region of the United States. Each hospital instance, whether service issue or new installation, needs to have customer's demographic and service contract information updated daily by the field engineering staff and customer support, so that the various departments within GE have simultaneous access to the information in order to support the customer's needs. With regards to operational management, the Director needs to keep track of his engineers billable time for customer's as well as his engineers' utilization. Other departments will need this information in order to manage headcount per project as well.
Selected Use Case - Customer Relationship Management (CRM) User Needs High Availability and Remote User Access Control Utilization Tracking Reporting Functionality Ability for users to access and edit data simultaneously. Selected Technology Oracle's Siebel 8.0 was assessed as having the best all around functionality. Zero-Downtime for implementation of the solution. Cross channel support amongst the business units Web Services Support Business analysts can reconfigure business processes in real time without IT coding or complex scripting.
Selected Use Case - Enterprise Resource Management (ERM) Story User heads up a department of thirty auditors located around the country (but not overseas), and is responsible for performing internal project reviews of the company’s effectiveness and efficiency for management. Workpapers need to be maintained to facilitate development of findings and recommendation sand to support the opinions being rendered. Each piece of work needs to be reviewed and approved internally, with the end result being reports, containing findings and recommendations, that are distributed to company management. Ben assigns audit staff to various projects, and needs to know on a weekly basis how much time staff have available for future projects, as well as how long current projects have taken compared to the budgeted time.
Selected Use Case - ERM (cont) User Needs Access Control Reporting Functionality Accessible Remotely Ability for users to access and edit data simultaneously. Selected Technology MS Access was assessed as having the best all around functionality, including multi-user editing. It can be accessed on a network as an online database. Runners up - The drawback is that some additional technical skill is needed. If this technical skill is not available, an online program with intermediate user face such as Grubba may be preferable, however it has less functionality in terms of the selected dimensions.
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