Phoenix Water Services Community Meeting October 26, 2017 6:00 p.m. Pecos Community Center
Sample City Services Bill
Online City Services Bill
Average Bill Components Phoenix City-wide in comparison with Ahwatukee $120.00 $100.00 $7.58 $6.84 $26.80 $80.00 $26.80 $60.00 $28.59 $24.05 $40.00 $20.00 $38.72 $31.90 $- City Ahwatukee water sewer solid waste taxes + fee Single family customer with 5/8" meter, 90 gallon bin, and average residential consumption for their geography from Oct 2016 to Sep 2017 at present rates.
Consumption, gallons 10,000 12,000 14,000 16,000 18,000 4,000 6,000 8,000 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Average Water Consumption Jan-15 (July, 2014 – August, 2017) Feb-15 Mar-15 Ahwatukee 85044 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Ahwatukee 85045 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Ahwatukee 85048 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17
Ahwatukee Water Consumption Compared to Water Production 800000 700000 600000 500000 400000 300000 200000 100000 0 Consumption Production
Phoenix Water Rates • Monthly Service Charge • Based on Meter size ($5.50 - $24.60) • Includes 6 Units Oct. – May • Includes 10 Units Jun. - Sept • Environmental Charge • Applies to all Units consumed at $0.28 • Volume Charge • Low season (Jan, Feb, Mar, Dec) $3.09 • Medium season (Apr, May, Oct, Nov) $3.63 • High season (Jun, Jul, Aug, Sep) $4.08
A LITTLE LEAK CAN BE A LOT could use this much water… 24,700 gal/mon or 33 units/mon 98,700 gal/mon or 132 units/mon 222,000 gal/mon or 297 units/mon 393,000 gal/mon or 525 units/mon
Leak Consumption Patterns Customer Factor JULY AUG SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE Location Increase Rockwood Dr. 579 6 6 6 6 6 9 8 7 18 21 18 32 Citrus Way 484 10 8 12 9 3 5 5 9 15 19 23 161 Alameda Rd 463 12 11 13 21 24 23 22 24 30 31 26 36 Campo Bello Dr. 445 8 9 10 12 12 13 12 23 84 3 0 49
Citrus Way Leak Consumption Pattern JULY AUG SEPT OCT NOV DEC JAN FEB MARCH APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUNE 10 8 12 9 3 484 5 5 9 15 19 23
Water Service and Meter Reading Encoder Receiver Transmitter (ERT)
Leak Mode & Leak/Flow Indicator Leak/Flow Indicator Leak Mode 1 st Screen : meter read Leak Mode . Continuous 2 nd Screen : billing read and flow consumption over the last 24-hours) indicator 4 th Screen : Flow rate in gallons per minute 1 cubic-ft = 7.48 gal | 1 ccf = 748 gallons | 1 ccf = 100 cubic-ft
Billing and Meter Accuracy • Step 1 – Prior to a bill being sent , the billing system performs a high low quality control check (compares the previous readings to the current readings) • Step 2 – If high low, the a field activity is created to verify the high low • Water meter, register, and ERT combination ( no equipment mismatches ) • Register and ERT readings are correct ( same reading ) • No City or Customer leaks • Step 3 – If any of the above , an adjustment is made and a corrected bill is sent to the customer Meter Register ERT Meter Chamber
Increased meter read accuracy of AMR vs. manual reads • Pre-AMR (manual meter reading) resulted in a 97% average read accuracy. • On average 3% of the monthly meter readings resulted in either a high or low meter reading, which would have resulted in a high or low monthly bill. • Today (Post-AMR), we have a 99.9% meter read accuracy.
Equipment Check Confidence Level: 95% 25,870 Random Sample: Confidence Meters n = 400 Interval: 5% Meters Field Check • Check Equipment Installation (mismatches). Water meter, register, and ERT combination • Verify Read. Register and ERT readings are correct • Check for Water Meter Leaks . City side • Field Consumption Test . Volunteer basis
• All 400 Meters • Equipment Installation : 1 of 400 incorrect • Verify Read : 100% correct Equip ipment • City Leaks : 0 leaks Check Results • Field Consumption Tests (about half) • High : 0 (no over charges) • Low: 1 (under charged) • Dead : 2 (under charged)
• Your Consumer Advocate works on your behalf to research and investigate your concerns and provide guidance toward problem Close to 26,000 accounts resolution Approximately 100 inquiries
Water Conservation Materials More Information: www.phoenix.gov/wrc
Please contact your Consumer Advocate at cityservicesbill@phoenix.gov and note “Attn: Alma” Additional Concerns? A copy of this PowerPoint can be requested at cityservicesbill@phoenix.gov
Questions?
WATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL PHOENIX METRO AREA AUGUST, 2017 $/MONTH 80 Water 70 $57.64 60 $53.13 50 $39.56 $41.60 $37.26 $37.13 $33.60 40 30 20 10 0 Water
WATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL SOUTHWEST REGION AUGUST, 2017 $/MONTH 120 $110.87 $108.60 100 $90.48 80 $68.74 $57.52 60 $49.09 $42.72 $39.56 $40.38 40 $20.82 20 0 Water
WATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL TWENTY LARGEST U.S. CITIES AUGUST, 2017 $/MONTH 140 120 100 80 60 40 20 0 San Francisco Austin San Diego San Jose Los Angeles Philadelphia Indianapolis Houston Charlotte New York Dallas Columbus Fort Worth Chicago Jacksonville Detroit El Paso Memphis San Antonio Phoenix Water
WASTEWATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL PHOENIX METRO AREA AUGUST, 2017 $/MONTH 35 $28.42 30 $26.40 $26.35 $22.27 25 $22.36 $20.24 $17.67 20 15 10 5 0 Wastewater
WASTEWATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL SOUTHWEST REGION AUGUST, 2017 $/MONTH 80 70 $63.85 60 50 $44.91 $43.08 $38.22 $37.91 $37.16 ` 40 $36.50 $26.31 30 $22.27 20 $13.08 10 0 Wastewater
WASTEWATER RATE COMPARISON RANKING AVERAGE SINGLE-FAMILY MONTHLY BILL TWENTY LARGEST U.S. CITIES AUGUST, 2017 $/MONTH 140 130 120 110 100 90 80 70 60 50 40 30 20 10 0 New York Columbus San Fransisco Houston Jacksnvlle Indianapolis Charlotte Detroit Austin San Diego Philadelphia San Jose Dallas Fort Worth Los Angeles Chicago San Antonio Memphis El Paso Phoenix Wastewater
Pre and Post-Automatic Meter Reading (AMR) Costs and Savings Vehicles Cost Per Vehicle, Number of Vehicle Life, Total Cost, $ Annual Cost, $ $ Vehicles years Pre-AMR $27,000 45 10 $1,215,000 $121,500 Post-AMR $27,000 8 10 $216,000 $21,000 Total Annual Savings (Pre-AMR minus Post-AMR) $99,000 Personnel Cost per FTE, $ Number of FTE Annual Cost, $ Pre-AMR $60,000 45 $2,700,000 Post-AMR $60,000 8 $480,000 Total Annual Savings (Pre-AMR minus Post-AMR) $2,220,000 Total Post-AMR Annual Savings: $2,319,000
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