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Philanthropy New York Social Media Evaluation Introductions Who are you and what is your big project, campaign, or question? September 24, 2015 #PNYEvent 2 Agenda Pre-Work Data & Evaluation Lessons From Others

  1. Philanthropy New York Social Media Evaluation

  2. Introductions Who are you and what is your big project, campaign, or question? September ¡24, ¡2015 ¡ #PNYEvent ¡ 2 ¡

  3. Agenda Pre-Work Data & Evaluation Lessons From Others Discussion September ¡24, ¡2015 ¡ #PNYEvent ¡ 3 ¡

  5. How ¡does ¡it ¡fit: ¡ConnecAons ¡

  6. How ¡does ¡it ¡fit: ¡Content ¡

  9. UNDERSTANDING OUR COMMUNITY September ¡24, ¡2015 ¡ #PNYEvent ¡ 9 ¡

  10. UNDERSTANDING OUR COMMUNITY September ¡24, ¡2015 ¡ #PNYEvent ¡ 10 ¡

  11. UNDERSTANDING OUR COMMUNITY September ¡24, ¡2015 ¡ #PNYEvent ¡ 11 ¡

  12. UNDERSTANDING OUR COMMUNITY September ¡24, ¡2015 ¡ #PNYEvent ¡ 12 ¡

  13. UNDERSTANDING OUR COMMUNITY September ¡24, ¡2015 ¡ #PhilanthropyNY ¡ 13 ¡

  14. COMMUNITY MAPPING September ¡24, ¡2015 ¡ #PNYEvent ¡ 14 ¡

  15. COMMUNITY MAPPING STEP 1: GROUPS Questions to ask: Do different programs or departments connect with different constituent groups? Do services or products target different people? How would you describe your community to someone unfamiliar with your work, and identify if it is relevant to them? September ¡24, ¡2015 ¡ #PNYEvent ¡ 15 ¡

  16. COMMUNITY MAPPING STEP 2: GOALS Questions to ask: Why does the community continue needing your services, programs, or work? What is the value in others participating? ------ What do you need help with or involvement from the community to achieve? How can your work improve with engagement? September ¡24, ¡2015 ¡ #PNYEvent ¡ 16 ¡

  17. COMMUNITY MAPPING STEP 3: CHANNELS Questions to ask: Where does this group already talk or engage with each other and with you? Which channels/platforms are most appropriate to the kind of content they need? What kind of engagement is required to match the goals? September ¡24, ¡2015 ¡ #PNYEvent ¡ 17 ¡

  18. COMMUNITY MAPPING Get this template! http://bit.ly/DIYcommunity September ¡24, ¡2015 ¡ #PNYEvent ¡ 18 ¡

  19. CONTENT MAPPING September ¡24, ¡2015 ¡ #PNYEvent ¡ 19 ¡

  20. CONTENT MAPPING September ¡24, ¡2015 ¡ #PNYEvent ¡ 20 ¡

  21. COMMUNITY MAPPING STEP 1: CONTENT TYPES Examples: Program or service updates Staff announcements Job opening announcements Volunteer opportunities Fundraisers Events Campaigns Organized calls to action September ¡24, ¡2015 ¡ #PNYEvent ¡ 21 ¡

  22. COMMUNITY MAPPING STEP 2: GOALS Examples: Increase visibility of the organization Increase participation Raise funds Build leadership in the community Find sponsors or partners Recruit volunteers Build and engage the community September ¡24, ¡2015 ¡ #PNYEvent ¡ 22 ¡

  23. COMMUNITY MAPPING STEP 3: CHANNELS Examples: Newsletter or mailing Email newsletter Twitter Facebook Instagram Website Blog In-person September ¡24, ¡2015 ¡ #PNYEvent ¡ 23 ¡

  24. COMMUNITY MAPPING Get this template! http://bit.ly/DIYtemplate September ¡24, ¡2015 ¡ #PNYEvent ¡ 24 ¡

  25. GOALS & EVALUTION September ¡24, ¡2015 ¡ #PNYEvent ¡ 25 ¡

  26. GOALS & EVALUTION September ¡24, ¡2015 ¡ #PNYEvent ¡ 26 ¡

  27. GOALS & EVALUTION September ¡24, ¡2015 ¡ #PNYEvent ¡ 27 ¡

  28. GOALS & EVALUTION September ¡24, ¡2015 ¡ #PNYEvent ¡ 28 ¡

  29. GOALS & EVALUTION September ¡24, ¡2015 ¡ #PNYEvent ¡ 29 ¡

  30. DATA & EVALUATION September ¡24, ¡2015 ¡ #PNYEvent ¡ 30 ¡

  31. DATA & EVALUATION STEP 1: FROM MISSION TO GOALS Questions to ask: What do you do and why do you do it? What does success look like? What kind of change will we see in the world through this work? September ¡24, ¡2015 ¡ #PNYEvent ¡ 31 ¡

  32. DATA & EVALUATION STEP 2: FROM GOALS TO ENGAGEMENT Questions to ask: Where does your community engage and how does that engagement contribute to your campaign or ask? What actions or engagements are most critical and which serve other goals? What value are you creating with your community? September ¡24, ¡2015 ¡ #PNYEvent ¡ 32 ¡

  33. DATA & EVALUATION STEP 3: FROM ENGAGEMENT TO DATA Questions to ask: How will you know that engagement is happening? What kind of tracking will help you see results in real time? What data is most helpful for showing your community they are making an impact? What data is most helpful for storytelling about your work? September ¡24, ¡2015 ¡ #PNYEvent ¡ 33 ¡

  34. DATA & EVALUATION Organization Mission Strategy Metrics Retention Value Benefits Member September ¡24, ¡2015 ¡ #PNYEvent ¡ 34 ¡

  35. DATA & EVALUATION STEP 1: FROM MISSION TO GOALS NTEN Mission: NTEN aspires to a world where all nonprofit organizations skillfully and confidently use technology to fulfill their missions. We are the membership organization of nonprofit technology professionals. Our members share the common goal of helping nonprofits use all aspects of technology more effectively. September ¡24, ¡2015 ¡ #PNYEvent ¡ 35 ¡

  36. DATA & EVALUATION STEP 1: FROM MISSION TO GOALS NTEN Mission: NTEN aspires to a world where all nonprofit organizations skillfully and confidently use technology to fulfill their missions. We are the membership organization of nonprofit technology professionals. Our members share the common goal of helping nonprofits use all aspects of technology more effectively. September ¡24, ¡2015 ¡ #PNYEvent ¡ 36 ¡

  37. DATA & EVALUATION STEP 2: FROM GOALS TO ENGAGEMENT Strategic goal: Establish NTEN Reputation: NTEN is a trusted leader for information, resources, and education on all aspects of using technology across your organization to meet your mission. NTEN is an early adopter; transparent and open with our evaluations and experience. September ¡24, ¡2015 ¡ #PNYEvent ¡ 37 ¡

  38. DATA & EVALUATION STEP 2: FROM GOALS TO ENGAGEMENT Strategic goal: Establish NTEN Reputation: NTEN is a trusted leader for information, resources, and education on all aspects of using technology across your organization to meet your mission. NTEN is an early adopter; transparent and open with our evaluations and experience. September ¡24, ¡2015 ¡ #PNYEvent ¡ 38 ¡

  39. DATA & EVALUATION STEP 3: FROM ENGAGEMENT TO DATA Example indicators: • # of outside articles & engagements Retweets and shares per post • # of Member requests for specific information • mentions of #NPTech and NTC • guest content (NTEN blog) promotion • leading referral sites (external) • leading referral platforms (social media) • referral site with longest on site time • September ¡24, ¡2015 ¡ #PNYEvent ¡ 39 ¡

  40. DATA & EVALUATION Organization Mission Strategy Metrics Retention Value Benefits Member September ¡24, ¡2015 ¡ #PNYEvent ¡ 40 ¡

  41. DATA & EVALUATION Get this template! http://bit.ly/DIYmetrics September ¡24, ¡2015 ¡ #PNYEvent ¡ 41 ¡

  42. RESOURCES September ¡24, ¡2015 ¡ #PNYEvent ¡ 42 ¡

  43. DATA & EVALUATION September ¡24, ¡2015 ¡ #PNYEvent ¡ 43 ¡

  44. RESOURCES Helpful links • Data Workbook: http://www.nten.org/research/2013-data-workbook-download • Data Worksheets: http://www.nten.org/article/workbook-data-driven-decision-making- exploring-outcomes-indicators/ • Community template: http://bit.ly/DIYcommunity • Content template: http://bit.ly/DIYtemplate • Metrics template: http://bit.ly/DIYmetrics September ¡24, ¡2015 ¡ #PNYEvent ¡ 44 ¡

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