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PERSONALIZATION Customers expect personalized, tailored messaging - PowerPoint PPT Presentation

THE STRUGGLE FOR SMART PERSONALIZATION Customers expect personalized, tailored messaging no matter which channel or device. SO WHY AREN'T MARKETERS DELIVERING? Take a look at why personalization is top priority in the mobile era, and why


  1. THE STRUGGLE FOR SMART PERSONALIZATION

  2. Customers expect personalized, tailored messaging no matter which channel or device.

  3. SO WHY AREN'T MARKETERS DELIVERING? Take a look at why personalization is top priority in the mobile era, and why marketers are CUSTOMERS NEED A struggling to deliver. PERSONALIZED EXPERIENCE

  4. Personalization isn’t an option in the mobile era. It’s a mandate. Across channels and devices, consumers are more likely to act, buy, and recommend when marketers serve up messaging that’s tailored to their wants and needs. 86% of consumers say personalization plays a role in their purchase decisions.

  5. of consumers have chosen, recommended or paid more for a brand that provides a personalized experience. 62%

  6. 48% of consumers say they purchase more when marketers leverage their interests and buying behavior to personalize the experience across channels.

  7. 53% of consumers say it’s important that retailers recognize them as the same person across all channels and devices that they use to shop.

  8. PERSONALIZATION PAYS OFF Targeted personalization isn’t just a nice to have - it boosts performance.

  9. More 48% than of senior marketers said personalized media programs led to improved response rates, increased sales, and stronger brand perceptions.

  10. Personalization drives a 6x higher transaction rate over generic emails.

  11. Personalization can deliver 5x to 8x the ROI on marketing spend.

  12. THE PERSONALIZATION PRIORITY Consumer demand. Higher performance. Marketers know cross-channel personalization isn’t future functionality - they need it now.

  13. 94% of marketers say personalization is important to meeting their current marketing objectives.

  14. 75% of marketers are prioritizing personalization technology for 2018.

  15. MARKETER’S STRUGGLE TO MAKE THE PRIORITY A REALITY But simply knowing they need better personalization doesn’t mean it’s happening. Marketers are facing challenges with personalization and getting beyond basic strategies.

  16. 36% of marketers report that personalizing messages based on behavior across channels is an expected challenge in 2017 and 2018.

  17. Less than 10% of top tier retailers say they’re highly effective at personalization.

  18. BARRIERS TO BETTER PERSONALIZATION What's holding marketers back?

  19. 32% of brands said lack of relevant technology is a major challenge to their personalization efforts.

  20. 46% of companies say legacy technology are major barriers to their personalization efforts.

  21. 1/3 Nearly one-third of top-tier retailers say they have limited to no capabilities to support personalization.

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