UW MEDICINE PATIENTS FIRST PATIENTS FIRST EVERY PATIENT, EVERY TIME AIDET KEY WORDS AT KEY TIMES
UW MEDICINE PATIENTS FIRST A TOOL TO ENHANCE SATISFACTION • A- STANDS FOR ACKNOWLEDGE THE PATIENT • I- STANDS FOR INTRODUCE YOURSELF, YOUR SKILL SET, YOUR PROFESSIONAL/ TRAINING CREDENTIALS, YOUR YEARS OF SERVICE • D- STANDS FOR DURATION • E- STANDS FOR EXPLANATION • T- STANDS FOR THANK YOU
DEVELOPING YOUR OWN PERSONAL AIDET • Acknowledge � Approach the patient with a friendly, confident, positive attitude. � Knock before entering their room or ask permission to enter if the curtain is closed. Mr. Jones this is your nurse, Sara, is this good time to talk with you?
INTRODUCE • Manage up yourself to the patient • Make the patient confident in your skills and the hospitals, physicians, clinic etc. � Hello Mr. Jones, my name is Sara. I am your nurse tonight. I just talked with John about how your day was. John and I have worked on this unit together for many years. He really does a great job with patients. He told me your day went well except for some pain.
DURATION • How long will something take, physical assessment, test, results etc. � Mr. Jones I need to spend the next 10 minutes asking you some questions and doing my shift assessment on your status. � Mr. Jones I will be performing an EKG which will take about 15 minutes.
Explanation • How can you help patients or family members understand what they should expect? � Mr. Jones when I perform this EKG on you I will be placing these electrodes on your chest so that they can read the rhythm of your heart. All you need to do is lay still this will not hurt. Once I am finished I will remove the sticky pads and let the doctor know that the test is complete. They will then read the test and let you know the findings. Do you have any questions.
Thank you • Let patients know you have enjoyed working with them • Let families know that you appreciate them entrusting us with the care of their loved ones � Mr. Jones thank you so much for laying so still, the EKG is all done. � Mrs. Jones your husband is a great patient to work with.
Key words m ake a difference… Mr. Jones may I come in? I’m Sara your nurse for tonight. I just got • done talking with John about your day. John and I have worked on this unit a long time. He always gives me a very thorough report. John indicated you had a much better day except for some pain this afternoon. I need about 10 minutes to do my assessment and then I am going to do an EKG on you. Let me explain what an EKG is… . • Thank you so much for laying so still the EKG is done and I will let • the Doctor know so that he can review it. Mrs. Jones your husband is so enjoyable to work with he is such a • cooperative patient.
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