Patient Feedback Challenge Wave 3 FACT Team, Newark Its a - PowerPoint PPT Presentation

Patient Feedback Challenge Wave 3 FACT Team, Newark

It’s a FACT!!!!!!  Flexible  Assertive  Community  Treatment 2

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FACT!  F – Families  A - and  C - Carers  T - Tell all. 4

First National Project with a focus on carers families and friends feedback. “This is a pilot project for supporters” 5

Some of the carers said… “Even in physical healthcare, “Carers were forgotten ‘the person pushing the wheelchair’ for a while” helping the patient, “The concentration is ignored” is fully on the patient, but the family have to pick up the pieces” “The families of the Patient are disregarded” 6

First Steps  Volunteers, carers, service users and staff attended the Patient Feedback Training prior to starting the project.  The skills gained are all transferable in other areas. 7

Capturing Feedback  Wishing Well/Penny for your Thoughts  Feedback Events 2014 Rosewood Involvement Centre “Care and Share” 13 th June , Rosehips Dance Group 24 th June, Northgate drop in 19 th November  Individual Interviews (by Volunteers to Carers, Families and Friends)  Newark Carer Support Group visited by Involvement Volunteers 8

Wishing Well 9

Penny for Thoughts 10

Wishing Well 11

Sharing and Discussing Feedback  Family Work Group Supervision  Management / Clinical Supervision  FACT Team Business Meeting  Rosewood Centre Meetings  Leadership Meeting  Visual Display Boards at Northgate and Rosewood Involvement Centre  Sharing stories of change on Patient Feedback website  Patient Opinion Postings 12

Rosewood display 13

Acting on Feedback These are just a few examples: • Lock Feedback Box • Poster “What is FACT?” • Information Leaflets in Waiting Area • Reported Running Toilet to Estates • Pens in waiting area • Music in waiting room • Developed Family Work Feedback Form 14

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Sharing Changes Made as a Result of Feedback  Letters  You Said, We Did  Patient Opinion  Patient Feedback website  Positive Articles 16

Positive Article August 2014 Rosewood care and share 17

You Said, We Did Northgate waiting room 18

Thank you from all of the Patient Feedback Challenge Team 19

 We would like to thank:-  Amy Butler  Sutti Clipson  Mervyn Dalton  Andrea Emmens  Nigel Groves  Alison Handley  Trevor Hogg  Ingrid Hunt  Cleo Jarunek  Amy Lewis  Sarah Littler  Lauren Medlam  Alan Pettit  Nick Snowden  Annabel Stinson  Tracy Turland  Carol Ward  Eric Wilson 20