Strategic Plan 2016-2019 Key Messages, Communication Plan & Outcomes Toronto Public Library Board February 22, 2016 Boardroom, Toronto Reference Library
Strategic Plan 2016-2019 Strategic Plan Documents For Approval 1. Public-Facing Key Messages • High-Level Outcome Statements & Measures • Key messages to be used to execute communications plan 2. Communications Plan For Reference 2. Strategic Plan: Priorities, Goals and Outcomes (Approved December 2015) 3. Key 2016 Activities and Indicators (Approved December 2015) 2
Strategic Plan 2016-2019 High Level Outcome Statements & Measures • Four-year outcome statements for the plan, and for each of the three key outcomes: Access, Opportunity & Connections • Overarching Measures of Success for the plan 1. Increased Engagement (by four key audiences) 2. Value of increased access, opportunity and connections • Measures of Success for each of the key outcomes 3
Strategic Plan 2016-2019 Reporting on Outcomes & Measures • Status of completion of yearly Strategic Plan Activities (semi-annually, Red/Yellow/Green) • Status of four-year outcomes and measures of success (annually, detailed dashboard) 1. Increased Engagement (by four key audiences) 2. Value of increased access, opportunity and connections 3. Measures of Success for each of the key outcomes + System-level KPIs of library performance & industry benchmarking (annually, detailed dashboard) 4
Strategic Plan 2016-2019 Example: Opportunity Outcome over four years • Expanded access to current and emerging technology; new experiential, collaborative, and e-learning opportunities; and safe after school social and learning environments for children and youth • To help reduce the digital divide; expand Toronto’s knowledge, skills, and networks; and engage learners of all ages • So that all Torontonians have the opportunity to reach their potential and achieve educational and life success 5
Strategic Plan 2016-2019 Key activities in 2016 to include in reporting Opportunities 1. New Digital Innovation Hubs and Pop Up Learning Labs available in branches and communities 2. WiFi Hotspot Lending 3. After school programs for children and youth 6
Strategic Plan 2016-2019 Measures of Success in 2016 (examples) • 250 program sessions added with 1000 individual participants • 80% of participants reported programs helped them learn a new skills, advanced their education or achieve a personal goal • Free educational programming available to Toronto residents valued at $50,000 • 600 youth supported in finishing high school and attending post secondary education 7
Thank You Elizabeth Glass Acting Director, Policy, Planning & E-Service Delivery eglass@torontopubliclibrary.ca Michele Melady Acting Manager, Planning & Development mmelady@torontopubliclibrary.ca 8
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